Returns - Chauvet Obey 10 User Manual

R
ETURNS
Obey™ 10 User Manual
In case you need to get support or return a product:
· If you are located in the U.S., contact Chauvet World Headquarters
(see Contact Us).
· If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
(see Contact Us).
· If you are located in Mexico, contact Chauvet Mexico (see
· If you are located in Benelux, contact Chauvet Europe BVBA (see
· If you are located in any other country, DO NOT contact Chauvet. Instead,
contact your local distributor. See
outside the U.S., UK, Ireland, Mexico, or Benelux.
If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact
your distributor of record and follow their instructions on how to return
Chauvet products to them. Visit our website
contact details.
Call the corresponding Chauvet Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be
prepared to provide the model number, serial number, and a brief description of
the cause for the return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA
number directly on the box.
Before sending the product, clearly write the following information on a piece of
paper and place it inside the box:
1. Your name
2. Your address
3. Your phone number
4. RMA number
5. A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from
inadequate packaging will be your responsibility. FedEx packing or double-boxing
are recommended.
Chauvet reserves the right to use its own discretion to repair or replace
returned product(s).
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Contact Us).
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