Access To Systems; Audio - Polycom 1725-32504-001 User Manual

Access to Systems

Symptom
There is no response from key
presses.
The display show ''Sign in..." or
"Please Upgrade" when the
phone is already connected to
your computer.

Audio

Symptom
There is no audio on the
Polycom CX300 handset
earpiece.
There is no audio on the
headset.
Problem
The Polycom CX300 desktop
phone is not in active state.
Your computer does not have
Microsoft Lync 2010 installed or
has a version of Microsoft Office
Communicator 2007 that does
not support the Polycom CX300
desktop phone.
Problem
Your Microsoft Lync 2010
account may not be configured
correctly.
The headset is not properly
connected or turned on. Volume
may be set too low.
The headset is not one of the
supported headsets.
Troubleshooting Your Phone
Corrective Action
Do one of the following steps:
• Press the keys more slowly.
• Make a call to the phone to check for
inbound call display and ringing as
normal.
Do one of the following steps:
• Make sure that the correct version of
Microsoft Lync 2010 is installed on
your computer.
• Make sure that you are signed in to
Microsoft Lync 2010.
• Make sure that your network
connection is active.
Note: If Microsoft Lync 2010 is not
installed, you can use the Polycom CX300
desktop phone as an audio device only.
Corrective Action
Contact your system administrator to
ensure your account is configured in
Enterprise Voice mode.
Ensure that the headset is properly
connected. Ensure that the headset
amplifier (if required for your headset) is
turned on and/or the volume is correctly
adjusted). Verify that the phone is logged
in and registered with Microsoft Lync
2010.
Ensure that the headset is listed in
Support Headsets for Polycom CX
Phones, which is available at
http://www.polycom.com/global/document
s/support/technical/products/voice/CX200
_700_Headset_Compatibility.pdf .
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