Related Manuals for Polycom 1725-32504-001
Summary of Contents for Polycom 1725-32504-001
- Page 1 User Guide for the Polycom® CX300 Desktop Phone ® Microsoft Lync™ 2010 Edition December 2011 1725-32504-001 Rev. B1...
- Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: About This Guide
About This Guide Thank you for choosing the Polycom® CX300 Desktop Phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 phone to a computer running Microsoft your IP network connection. For more information on what’s new in Microsoft Lync 2010, refer to http://www.microsoft.com/communicationsserver/en/us/whats-new.asp... - Page 4 User Guide for the Polycom CX 300 Desktop Phone...
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Page 5: Table Of Contents
Connecting to Microsoft Lync 2010 ......1–7 Configuring Microsoft Lync 2010 for the Polycom CX300 Desktop Phone . - Page 6 User Guide for the Polycom CX300 Desktop Phone Changing the Language ......... 2–8 Restarting Your Phone .
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Page 7: Getting Started With Your Phone
This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® CX300 desktop phone. The Polycom CX300 phone provides a flexible and efficient means to access the advanced communication functions of Microsoft® Lync™ 2010. The Polycom CX300 supports advanced functionality including: •... -
Page 8: Parts List
Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Phone This section describes how to assemble your Polycom CX300 desktop phone: • • If your phone is already assembled and connected to your computer, go... - Page 9 (Optional.) Connect the headset cord to the headset jack on the back of the phone. A list of supported headsets is available in the Voice section of Polycom’s Support web site at http://www.polycom.com/support/voicedocumentation/. If headsets are deployed in high electrostatic environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD).
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Page 10: Connecting The Phone To Your Computer
To connect the Polycom CX300 desktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port The Polycom CX300 will not work if it is connected to a bus-powered USB hub. Note 1 - 4 on your computer. -
Page 11: Features Of Your Phone
Features of Your Phone The features of the Polycom CX300 desktop phone are: Graphic Display—Shows information about calls, messages, time, date, and other relevant data. An example of the idle screen is shown below. The display backlight is lit when: —... - Page 12 User Guide for the Polycom CX300 Desktop Phone 10 Volume Key 11 Hands-free Microphone—Picks up audio during hands-free calls. 12 Presence Status Indicator 13 Speaker—For ringer and hands-free audio output. 14 Hookswitch 1 - 6 Hold Key —Holds an active call or resumes a held call.
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Page 13: Before You Use Your Phone
Audio and Video Device Setup wizard. In the wizard, ensure that the Speaker and Microphone device options are both set to Polycom CX300 for the Handset or Headset setup pages. Click Next. Ensure that the Speaker/Microphone or Speakerphone device options are both set to Polycom CX300. -
Page 14: Changing The Phone Settings
1 - 8 If you want ringing and other sounds made by your computer to output from the Polycom CX300 earpiece, select the Polycom CX300 to be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. - Page 15 To change the volume key response rate settings: After you press the 5 dial pad key during startup, press 1 to continue with device settings, and then press 1 again to continue. Press 1 for volume key settings. The message “You can adjust the rate which volume will increase or decrease when holding down the volume buttons.”...
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Page 16: Switching Where Audio Is Played
User Guide for the Polycom CX300 Desktop Phone The text size setting applies to all languages except Japanese, Chinese, Korean, Hebrew, Thai, Arabic, and Devanagari. Note To change the size of the display text: Switching Where Audio is Played During a call, you can switch where call’s audio is played out. In the Microsoft Lync 2010 window on your computer, click the Switch Audio Device icon, and then select another entry in the list. -
Page 17: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone Your Polycom® CX300 desktop phone is designed to be used like a regular handset. Calls may be placed or answered using the phone or the Microsoft Lync™ client window. Once installed and configured, the Polycom CX300 desktop phone and Microsoft Lync 2010 work in a tightly integrated manner. -
Page 18: Placing Calls
To troubleshoot issues with the phone, refer to on page 3-1. This guide only describes how to use the Polycom CX300 desktop phone with Microsoft Lync 2010. For more information on how to use Microsoft Lync 2010, refer to your Microsoft documentation. - Page 19 To place a call using the handset: >> Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. The number appears on the graphic display. The numbers will automatically dial once the complete number is entered. To dial out immediately, press the # after you have entered the number.
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Page 20: Answering Calls
• • 2 - 4 You can answer the call with the Polycom CX300 desktop phone or with Microsoft Lync 2010. You can reject the call by pressing the Delete key. Depending on the configuration, either the call is sent to your voice mail or the caller receives a message that the call cannot be connected. -
Page 21: Ending Calls
To switch where the audio is received: >> In the Microsoft Lync 2010 conversion window do the following: Ending Calls To end a call: >> Do one of the following steps: Redialing Numbers The last placed call is any of the following: •... -
Page 22: Redirect Calls
User Guide for the Polycom CX300 Desktop Phone Redirect Calls When you receive an incoming call on the Polycom CX300 phone, you can redirect the call by clicking the Redirect soft key in the Microsoft Lync 2010 client window. You can choose to: •... -
Page 23: Forwarding Calls
The presence of new voice mail messages is indicated by a Message Waiting Indicator on the Polycom CX300 This feature requires that you have access to a Microsoft Exchange 2007 server. Voice mail may not be supported on your particular system. For more information, contact your system administrator. -
Page 24: Using Your Phone With Microsoft Office Live Meeting
Your phone can be used as an audio device for Microsoft Office Live Meeting (and other third-party applications). When you use the Polycom CX300 phone as the audio device for Microsoft Office Live Meeting, the following items should be noted: •... -
Page 25: Restarting Your Phone
For example, if Microsoft Lync 2010 is set to “Thai” and the Windows operating system is in English, the information on the phone display will be in Thai, except for the date and time, which will be in English. The phone remembers the last language that was used by Microsoft Lync 2010 and uses English by default. - Page 26 User Guide for the Polycom CX300 Desktop Phone 2 - 10...
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Page 27: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter presents problems, likely causes, and corrective actions that might occur with your Polycom® CX300 Desktop Phone. Problems are grouped as follows: • • • • • If you still need assistance, contact your system administrator. -
Page 28: Controls, Placing And Receiving Calls
User Guide for the Polycom CX300 Desktop Phone Controls, Placing and Receiving Calls Symptom The Polycom CX300 keys do not provide call control as described in this guide. You cannot place a call. Your phone is not ringing when receiving an incoming call. -
Page 29: Access To Systems
• Make sure that your network connection is active. Note: If Microsoft Lync 2010 is not installed, you can use the Polycom CX300 desktop phone as an audio device only. Corrective Action Contact your system administrator to ensure your account is configured in Enterprise Voice mode. -
Page 30: Microsoft Lync 2010
User Guide for the Polycom CX300 Desktop Phone Symptom Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. The display shows an audio graphic when you are not using the phone as an audio device. -
Page 31: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 32 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 33 WARNING Electrical Safety Failure to properly set up, use, and care for the Polycom CX300 can increase the risk of damage to the Polycom CX300, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL, CSA, ETL, etc.), and/or CE marked Information Technology equipment.
- Page 34 User Guide for the Polycom CX300 Desktop Phone This Polycom CX300 has been marked with the CE mark. This mark indicates compliance with EEC Directives 2004/108/EC and 2006/95/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.