Related Manuals for Polycom 1725-16823-001
Summary of Contents for Polycom 1725-16823-001
- Page 1 Deployment Guide for the Polycom® VVX™ 1500 D Business Media Phone UC Software 3.3.1 August 2010 1725-16823-001 Rev. B...
- Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: About This Guide
Phone in an H.323 environment. In this environment, you will be able to conduct both voice and video calls and conferences. In this guide, you will find everything you need to set up the Polycom VVX 1500 D phone in an H.323 environment. Be sure to verify that your network is prepared for configuring the phone. - Page 4 Deployment Guide for the Polycom VVX 1500 D Phone...
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Page 5: Table Of Contents
Polycom VVX 1500 D Display ........ - Page 6 Deployment Guide for the Polycom VVX 1500 D Phone Upgrading the Polycom VVX 1500 D Phone ......3–3 A Configuration Files .
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Page 7: Overview
• • Note To provisioning the VVX 1500 D phone using a Polycom CMA system, you must update the phone’s software to Polycom UC Software 3.3.0 before adding the phone to the list of endpoints provisioned by Polycom CMA. In future, software upgrades can be provided by the Polycom CMA system itself. -
Page 8: Supported Phone Features
Deployment Guide for the Polycom VVX 1500 D Phone Polycom strongly recommends that you connect the Polycom VVX 1500 D to the LAN using the included network cable. A LAN connection enables access to a provisioning server as well as a time server. -
Page 9: Unsupported Phone Features
• • Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 D: • • • • • • Authorized access to a CMA directory Ability to watch the CMA presence status of CMA contacts Transferring or forwarding H.323 calls Joining of remaining parties when H.323 conference host exits... - Page 10 Deployment Guide for the Polycom VVX 1500 D Phone 1 - 4...
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Page 11: Setting Up The Polycom Vvx 1500 D Phone
Setting Up the Polycom VVX 1500 D Phone The Polycom VVX 1500 D phone is designed to be used like a regular phone on a public switched telephone network (PSTN). It is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. - Page 12 Deployment Guide for the Polycom VVX 1500 D Phone 4. If you choose to manage a group of phones through a provisioning For installation and maintenance of the Polycom VVX 1500 D phone, the use of a provisioning server is strongly recommended. This allows for flexibility in installing, upgrading, maintaining, and configuring the phone.
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Page 13: Connecting The Phone To The Network
00d.html Connecting the Phone to the Network Connecting the Polycom VVX 1500 D phone to the network is optional, but highly Note recommended (for the reasons discussed at the beginning of this chapter). The following figure shows how to connect the phone to the network. -
Page 14: Configuring The Phones
• • • • To troubleshoot any problems with the Polycom VVX 1500 D phones on the network, refer to 3-1. For more information on all of the configuration parameters that you can change, refer to the latest Administrator’s Guide for the Polycom UC Software at http://www.polycom.com/support/video/business_media_phones/vvx15... -
Page 15: Browser
Browser The Polycom VVX 1500 D phone supports a full browser. This can be launched by pressing the App key or it can be accessed through the Menu key by selecting Applications. Two instances of the Browser may run concurrently: •... - Page 16 Polycom VSX® 3000 Polycom V700™ Polycom V500™ Refer to the Release Notes for the latest list of supported Polycom Note endpoints/bridges/call servers (or gatekeepers)/media servers and any supported third party products. Any issues (and possible workarounds) with any of the above-mentioned products are also documented in the Release Notes.
- Page 17 Polycom VVX 1500 D phone if the primary line is an H.323 line. — If a Polycom VVX 1500 D user presses the Transfer soft key during an H.323 call on a Polycom VVX 1500 D phone, no action is taken.
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Page 18: Polycom Cma Provisioning
Deployment Guide for the Polycom VVX 1500 D Phone Polycom CMA Provisioning Only one phone line associated with a Polycom CMA system can be provisioned on a VVX 1500 D phone, but the line key associated with that line is configurable. For detailed information on configuration file settings, refer to <prov/>... - Page 19 A web page similar to the one shown below appears. Make the desired configuration changes. For example, verify that H.323 Protocol is enabled. Select the Submit button. The phone will reboot. Setting Up the Polycom VVX 1500 D Phone 2 - 9...
- Page 20 Deployment Guide for the Polycom VVX 1500 D Phone Note You must select the Submit button—and reboot the phone—for each page where you make changes; otherwise, any changes you make on that page will be lost. Note Enter the E164 extension into the Address field.
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Page 21: Setting Up The Provisioning Server
The protocol that will be used to transfer files from the provisioning server depends on several factors including the phone model and whether the BootROM or Polycom UC Software stage of provisioning is in progress. By default, the phones are shipped with FTP enabled as the provisioning protocol. - Page 22 — 2345-17960-001.sip.ld — 000000000000.cfg — SoundPointIPWelcome.wav Refer to the Polycom UC Software Release Notes for a detailed description of each file in the distribution. The Release Notes can be found at http://www.polycom.com/support/video/business_media_phones/vv x1500d.html In the FTP server software on a computer, create a unique user with names and passwords.
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Page 23: Deploying Phones From The Provisioning Server
Warning match their “built-in” defaults. Certain configuration settings in Polycom UC Software 3.3.0 release are not backward compatible to the previous configuration files (sip.cfg and phone1.cfg). Review all configuration files used to configure the VVX 1500 D phones for previous software releases. - Page 24 Deployment Guide for the Polycom VVX 1500 D Phone 2. Add contents to the phone configuration file. For example: 2 - 14...
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Page 25: Creating A Master Configuration File
The phone will reboot. The following messages will appear on the screen: — Waiting for network to initialize — Downloading new application — Checking new application — Saving new application — Checking new application Setting Up the Polycom VVX 1500 D Phone 2 - 15... -
Page 26: Upgrading The Phone's Software
Software at http://www.polycom.com/support/video/business_media_phones/vvx15 00d.html Locating the Latest Software To determine the latest software version, go to the VoIP Polycom UC Software Release matrix on the Polycom Customer Support web site at http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html Download the latest software and release notes from http://www.polycom.com/support/video/business_media_phones/vvx15... -
Page 27: Downloading New Software To The Phone
Downloading New Software to the Phone To download the new Polycom UC Software to the phone, you need to: • • Deploying the Phones Using a Polycom CMA System You can provision your organization’s Polycom VVX 1500 D phones and update the software using a Polycom CMA system. -
Page 28: Enabling Provisioning Using A Polycom Cma System
2. Enter the following values: 3. Scroll to Login Credentials and tap the Select soft key. Enter the If you are not using a Single Sign On login with Active Directory on the Polycom Note CMA system, the domain will be local using the local accounts created on the Polycom CMA server. -
Page 29: Disabling Provisioning By A Polycom Cma System
The user can now search for CMA users and groups in the CMA directory, place calls to those contacts, and view their presence status. For more information, refer to the User Guide for the Polycom VVX 1500 D Phone at http://www.polycom.com/support/vvx1500d.html... -
Page 30: Checking The Status Of The Polycom Cma System
>> Changing VVX Specific Parameters on the Polycom CMA System Within the Polycom CMA system, there are three VVX specific parameters that you can change. From the Polycom CMA system menu, select Admin > Provisioning Profiles > Automatic Provisioning Profiles > VVX Settings. - Page 31 Configuration Data— XML data for a custom configuration. Allows the system administrator to provision settings that the Polycom CMA does not normally provide. Any valid XML data from one of templates provided with the Polycom UC Software can be entered into the text box. For example: —...
- Page 32 Deployment Guide for the Polycom VVX 1500 D Phone 2 - 22...
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Page 33: Troubleshooting The Polycom Vvx 1500 D Phone
1500 D Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H.323 environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues. -
Page 34: Polycom Vvx 1500 D Display
Deployment Guide for the Polycom VVX 1500 D Phone Symptom The Polycom VVX 1500 D selects a lower-quality codec (H.261) when the called endpoint also supports H.264 . The user could not place a call. Polycom VVX 1500 D Display Symptom The time and date are flashing. -
Page 35: Upgrading The Polycom Vvx 1500 D Phone
Upgrading the Polycom VVX 1500 D Phone Symptom The VVX 1500 D phone will not upgrade when provisioned by a Polycom CMA system. Problem The VVX 1500 D phone is not running Polycom UC Software 3.3.0 . Troubleshooting the Polycom VVX 1500 D Phone... - Page 36 Deployment Guide for the Polycom VVX 1500 D Phone 3 - 4...
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Page 37: Configuration Files
Configuration Files This appendix provides detailed descriptions of certain configuration files used by the Polycom® UC Software running on the Polycom VVX 1500 D phone. This appendix contains information on: • • The configuration parameters dictate the behavior of the phone once it is running the executable specified in the master configuration file. - Page 38 • • • For more information, refer to “Sample Template Files” in the “Configuration Files” appendix of the latest Administrator’s Guide for the Polycom UC Software. The important parameters for the Polycom VVX 1500 D phone include: • • •...
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Page 39: Voipprot
<mb/>—Specify the Application browser home page, a proxy to use, and size limits. <reg/>—Specify the registration protocol. <prov/>—Specify the H.323 line provisioned by the Polycom® Converged Management Application™ (CMA™) system. User changes through the phone’s user interface Web configuration through a browser... -
Page 40: Video
Deployment Guide for the Polycom VVX 1500 D Phone <up/> Edit the up parameter as shown below: • <video/> Edit the video parameter as shown below: • • <call/> Edit the call parameter as shown below: • • • •... -
Page 41: Sec
• • <mb/> This attribute’s settings control the home page, proxy and size limits to be used by the Polycom Browser when it is selected to provide services. Edit the microbrowser parameters as shown below: • • Enable media encryption. -
Page 42: Reg
Enter the E164 extension into the appropriate reg.x.address field. Note <prov/> Edit the prov parameter as shown below: • A - 6 Select the line on the VVX 1500 D phone that the Polycom CMA system provisions. -
Page 43: B Miscellaneous Administrative Tasks
Polycom VVX 1500 D phone. This includes: • For other miscellaneous tasks, refer to the “Miscellaneous Administrative Tasks” appendix of the latest Administrator’s Guide for the Polycom UC Software. Setting Up an FTP Server A simple provisioning configuration uses File Transfer Protocol or FTP. - Page 44 Deployment Guide for the Polycom VVX 1500 D Phone 7. Select Page >Shared folders to specify the server-side directory where 8. Select Add and pick the directory. 9. To allow the phone to upload logs onto the provisioning server, select the 10.