Service Notifications; Server Power-On Problems Flowchart - HP ProLiant DL785 User Manual

Service notifications

To view the latest service notifications, refer to the HP website
(http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click
the Troubleshoot a Problem link on the product page.

Server power-on problems flowchart

Symptoms:
• The server does not power on.
• The system power LED
• The external health LED
• The internal health LED
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem
(page 10))
• Faulty internal component
Item Refer to
1 Chapter 1 (page 7)
2 "HP Insight Diagnostics" (page 67)
Documentation CD or on the HP website (http://www.hp.com/support)
3 "Loose connections" (page 74)
4 Server maintenance and service guide, located on the Documentation CD, or the HP website
www.hp.com/products/servers/platforms)
5 "Integrated Management Log" (page 67)
the Documentation CD or on the HP website (http://www.hp.com/support)
6 "Power source problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (http://www.hp.com/support)
7 •
•
8 "System open circuits and short circuits" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (http://www.hp.com/support)
("System Insight Display LEDs" (page
("System Insight Display LEDs" (page
("System Insight Display LEDs" (page
"Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (http://www.hp.com/support)
Server maintenance and service guide, located on the Documentation CD, or the HP website
www.hp.com/products/servers/platforms)
("System Insight Display LEDs"
or in the HP ProLiant Servers Troubleshooting Guide located on the
or in the HP ProLiant Servers Troubleshooting Guide located on
10)) is off or amber.
10)) is red or amber.
10)) is red or amber.
(http://
(http://
Service notifications 75