Step 2. Collect the following information:
•
The model number of your server (for example, rx1620).
•
The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically A6837B A6838B, and so on).
•
The serial number of your server. This can be found on the identification label.
Step 3. Become familiar with your system configuration:
•
Are you using the LAN, RS232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they installed?
•
What accessories are installed?
Step 4. Determine the following:
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which operating system and version is in use?
Chapter 1
About This Document
Where to Get Help
11