Hapter; Service And Support; Maintenance And Cleaning; Service Returns - VeriFone PINpad 1000SE CTLS Installation Manual

Service and Support

Maintenance
and Cleaning
CAUTION

Service Returns

NOTE
The PINpad 1000 CTLS has no user-serviceable parts. Unless otherwise
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instructed, do not, under any circumstances, attempt any service, adjustments, or
repairs on the unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a VeriFone Cleaning Kit (refer to
Documentation).
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the PINpad 1000
cleaners or other solutions directly onto the keypad or display. Always apply the
cleaner to a cloth before cleaning the device.
For PINpad 1000 CTLS equipment failures that cannot be resolved by your help
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desk or service department, contact one of the following hotlines for product
service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your VeriFone representative
Before returning PINpad 1000
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more PINpad 1000
replacement (U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels (see
bottom of each PINpad 1000
•
Product ID, including the model and part number. For example,
"P003-180-02-XXn"
•
Serial number (S/N xxx-xxx-xxx)
2
Within the United States, call VeriFone toll-free at 1-800-834-9133.
CTLS can be damaged by liquid, do not spray
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CTLS to VeriFone, you must obtain a
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CTLS to be returned:
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PIN
PAD
C

HAPTER

Accessories and
CTLS for repair or
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Figure 12) on the
1000 CTLS I
SE NSTALLATION
4
23
G
UIDE