Troubleshooting - Motorola SURFboard SVG1202 User Manual

Wireless voice gateway

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Manual (58 pages)

Table Of Contents

Table of Contents

If the solutions listed here do not solve your problem, contact your service provider.

You may have to reset the SVG1202 gateway configuration to its original factory settings if the gateway

is not functioning properly.

Note: Pressing RESET on the rear panel will restore the default settings. You will lose your custom

configuration settings, including Parental Control, Firewall and Advanced settings.

Solutions

GATEWAY PROBLEM

Power Icon is OFF

Cannot Send or Receive

Data

Wireless client(s) cannot

send or receive data

SVG1202 Wireless Voice Gateway • User Guide

Table 1 – Troubleshooting Solutions

POSSIBLE SOLUTION

Check the cable connections to the gateway and electrical outlet.

Check that the electrical outlet is working.

Is the outlet controlled by a light switch?

On the front panel, note the status of the icons and refer to

and Error Conditions

to identify the error.

If you have cable television, check your television to ensure your cable service

is operating properly.

Check the coaxial cable connection at the gateway and cable outlet. Hand

tighten, if necessary.

Check the IP address. Follow the steps for verifying the IP address for your

operating system in

Verifying Your IP Address in Windows 7 or Vista

Verifying Your IP Address in Windows

need an IP address.

Check that the Ethernet cable is properly connected to the gateway and the

computer.

If a device is connected via the Ethernet port, check that the ONLINE icon is

ON to verify connectivity.

Call your service provider for further assistance.

Perform the first four checks in "Cannot send or receive data."

Check the Security Mode setting on the Wireless Primary Network Page:

If you enabled WPA and configured a passphrase on the gateway, be sure

each affected wireless client has the identical passphrase. If this does not

solve the problem, check whether the wireless client supports WPA.

If you enabled WEP and configured a key on the gateway, be sure each

affected wireless client has the identical WEP key. If this does not solve the

problem, check whether the client's wireless adapter supports the type of

WEP key configured on the gateway.

To temporarily eliminate the Security Mode as a potential issue, disable

security.

After resolving your problem, be sure to re-enable wireless security.

On the Wireless Access Control Page, be sure the MAC address for each

affected wireless client is correctly listed.