SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device.
• Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
Use the SVG2500 battery only in the SVG2500 SURFboard Wireless Voice Gateway. • CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola approved batteries, Motorola part number 515757-001 and 538043-001. Dispose of used batteries according to the instructions.
Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment.
2 dB. Antennas not included in this list or having a gain greater than 2 dB are strictly prohibited for use with this device. The required antenna impedance is 50 ohms. Antenna(s): Motorola Part # 538707-001 To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for...
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions.
(ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s warranty applies only to a Product that is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or product identification logos affixed to the Product.
CONTENTS 1 Overview ...1 Easy Setup...2 Network Connection Types...2 Powerful Features in a Single Unit ...2 Sample Hybrid LAN...3 Optional Accessories ...4 VoIP Telephone Service with Your SVG2500 ...5 Telephone Features Supported by the SVG2500...5 Cell Phone Pairing and the SVG2500 Wi-Fi Feature ...6 Top Panel ...7 Rear Panel ...9 Bottom Label on the SVG2500 ...10...
CONTENTS Obtaining an IP Address for an Ethernet Connection... 31 Windows 2000... 32 Windows XP... 33 Windows Vista... 35 Linux ... 38 Macintosh or UNIX ... 39 Configuring TCP/IP ... 39 Configuring TCP/IP in Windows 2000... 40 Configuring TCP/IP in Windows XP... 43 Configuring TCP/IP in Windows Vista...
1 OVERVIEW Thank you for purchasing a Motorola SVG2500 SURFboard for your home, home office, or small business/enterprise. Applications where the Motorola SVG2500 is especially useful include: • Households with multiple computers requiring a network connection and Internet access •...
Advanced firewall for enhanced network security for wired and wireless users • Provides easy setup For the most recent documentation, visit the Cable Modems and Gateways page on the Motorola website: http://broadband.motorola.com/consumers/support/default.asp. Easy Setup It is much easier to configure a local area network (LAN) using an SVG2500 than using traditional networking equipment: •...
1 OVERVIEW • IEEE 802.11g connected while moving around the home or small office or to connect desktop computers without installing network wiring. Depending on distance, wireless connection speeds can match that of Ethernet. • Voice-Over-Internet-Protocol (VoIP) telephone service with two telephone lines available for reliable voice service with your broadband Internet connection.
1 OVERVIEW Figure 1-1 — Sample Hybrid LAN Optional Accessories All networks are composed of multiple devices. The SVG2500 works with any IEEE 802.11g, IEEE 802.11b compliant, or Wi-Fi certified client product.
1 OVERVIEW VoIP Telephone Service with Your SVG2500 Your SVG2500 allows you to use the cable Internet connection for VoIP telephone service with the same features as your traditional telephone service. You must contact a VoIP service provider for this feature to work with the SVG2500. You can connect up to two standard telephone lines using your SVG2500, supporting: •...
1 OVERVIEW • Standard call progress signals • Dial-tone stutter • Dial-tone busy The SVG2500 does not provide support for pulse-dial equipment. Cell Phone Pairing and the SVG2500 Wi-Fi Feature This feature operates separately from the SVG2500 VoIP feature. The Wi-Fi capability of your SVG2500 allows you to make Internet telephone calls through the Internet with any Wi-Fi enabled cellular telephone.
1 OVERVIEW Top Panel The top panel contains indicator lights and a button for cell phone pairing. The display remains dark until there is a connection or activity on an interface. Light TEL2 TEL1 ONLINE Flashing Telephone is off hook; dialing or conversation in progress Telephone is off hook;...
1 OVERVIEW Light Power ENET1 ENET2 ENET3 ENET4 Wireless Item Name SVG2500 Pairing Button Flashing Green: AC provided by Utility Power and battery is low. Amber: Power provided by battery only and battery is low. Green/Amber: AC provided by Utility Power and battery is bad. Battery should be replaced when this condition occurs.
Description Removable, adjustable antenna. If necessary, contact your Internet Service provider about obtaining an optional Motorola wireless high gain antenna to increase your wireless LAN performance and coverage. Use the DC power plug from the SVG2500 DC power supply to connect to the AC power outlet.
1 OVERVIEW Bottom Label on the SVG2500 The label on the bottom of the SVG2500 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider.
Your maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of your antennas and clients (stations). Motorola cannot guarantee wireless operation for all supported distances in all environments. An optional high-gain antenna can improve wireless performance. For information...
1 OVERVIEW Wired Ethernet LAN You will need to install the Ethernet network interface card for each computer on the 10/100Base-T Ethernet LAN. Because the SVG2500 Ethernet port supports cable to connect a hub, switch, or computer. Use category 5 cabling for all Ethernet connections.
1 OVERVIEW The following illustration is an example of an Ethernet LAN you can set up using the SVG2500. Cable the LAN in an appropriate manner for the site. A complete discussion of Ethernet cabling is beyond the scope of this document. Figure 1-4 —...
1 OVERVIEW USB Connection You can connect a single PC running Windows Vista ® Windows 2000 to the SVG2500 USB V2.0 port. For cabling instructions, see Connecting a PC to the SVG2500 USB Caution! Before plugging in the USB cable, be sure the SVG2500 Installation CD-ROM is inserted in the PC CD-ROM drive.
1 OVERVIEW Security The SVG2500 provides the following: • firewall to protect the SVG2500 LAN from undesired attacks over the Internet • For wireless transmissions, data encryption and network access control Network Address Translation addresses of SVG2500 LAN computers are not visible on the Internet. This diagram does not necessarily correspond to the network cabling.
1 OVERVIEW Firewall The SVG2500 firewall protects the SVG2500 LAN from undesired attacks and other intrusions from the Internet. It provides an advanced, integrated firewall supporting intrusion detection, session tracking, and denial-of-service attack prevention. The firewall: • Maintains state data for every layers •...
• If all of your wireless clients support Wi-Fi Protected Access (WPA) encryption, Motorola recommends using WPA. Otherwise, configure a Wired Equivalency Privacy (WEP) key on the SVG2500 and each WLAN client. •...
Installing the Telephone for VoIP • Wall Mounting Your SVG2500 For information about WLAN setup, see Before You Begin Before you begin the installation, check that the following items were included with your Motorola SVG2500 Gateway: Item Power cord Ethernet cable USB cable Battery...
2 INSTALLATION You must have the latest service packs and patches installed on your computer for your operating system. You will need 75-ohm connect the SVG2500 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF use both the TV and the SVG2500.
2 INSTALLATION Signing Up for Service You must sign up with an Internet Service provider to access the Internet and other online services. To activate your service, call your local Internet Service provider. You need to provide the MAC address marked HFC MAC ID printed on the Label on the SVG2500.
You can use the USB connection with any PC running Windows 2000, Windows XP , or Windows Vista that has a USB interface. The USB connection requires special USB driver software that is supplied on the SVG2500 Installation CD-ROM. You can upgrade your USB drivers from the Motorola Downloads page: http://broadband.motorola.com/consumers/support/default.asp Installing the Battery Before you begin the installation, you must first install the battery in your SVG2500.
2 INSTALLATION 4. The battery connectors should mate with the connectors on the SVG2500. Make sure the pull-tab is accessible and does not prevent the battery cover from closing properly. 5. Reinstall the battery cover with the alignment tabs seated downward. It may take up to 12 hours for the battery to reach full charge when: •...
2 INSTALLATION Connecting the SVG2500 to the Cable System Before starting, be sure the computer is turned on and the SVG2500 is unplugged. 1. Connect one end of the coaxial cable to the cable outlet or splitter. 2. Connect the other end of the coaxial cable to the cable connector on the SVG2500.
2 INSTALLATION Cabling the LAN After connecting to the cable system, you can connect your wired Ethernet LAN. Some sample connections are shown in computer, you must install proper drivers for the Ethernet adapter. Detailed information about network cabling is beyond the scope of this document. Installing USB Drivers This section describes installing the USB driver on a PC connected to the USB port on the SVG2500.
2 INSTALLATION Installing the Windows 2000 USB Driver 1. Insert the SVG2500 Installation CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SVG2500 to the PC. 2.
2 INSTALLATION 4. Click Next to display the Locate Driver Files window. 5. Select CD-ROM drives only. 6. Click Next to display the Driver Files Search Results window. If a window is displayed stating that the software being installed has not passed Windows Logo testing, click Continue Anyway.
2 INSTALLATION 7. Click Yes to continue the installation. The Found New Hardware Wizard window is displayed. 8. Click Finish to complete the installation. When you finish installing the USB driver, you can continue with If you have any difficulties installing the USB driver, perform Driver in Windows 2000 Installing the Windows XP USB Driver 1.
2 INSTALLATION 3. Be sure that No, not this time is selected and click Next to display the following window: 4. Be sure Install the software automatically is selected and click Next. Windows automatically searches for the correct USB drivers and installs them. If a window is displayed stating that the software being installed has not passed Windows Logo testing, click Continue Anyway.
2 INSTALLATION Installing the Windows Vista USB Driver 1. Insert the SVG2500 Installation CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SVG2500 to the PC. 2.
2 INSTALLATION 4. Click Next and Windows automatically searches the CD for driver software. The Windows Security window is displayed. 5. Click Install this driver software anyway. The Found New Hardware window is displayed again, verifying the installation. 6. Click Close. The SVG2500 USB interface is now installed and ready for operation. When you finish installing the USB driver, you can continue with Configuring TCP/IP...
• Automatically retrieve the IP address using the Network DHCP server The Motorola SVG2500 gateway provides a DHCP server on its LAN. It is recommended that you configure your LAN to obtain the IPs for the LAN and DNS server automatically.
2 INSTALLATION Windows 2000 To retrieve the IP and DNS addresses, do the following on each Ethernet client computer running Windows 2000: 1. From the Windows Desktop, select Control Panel to display the Control Panel window. 2. Select Network Connections to display the Network Connections window. 3.
3. Type cmd in the Open entry box, and then click OK to display a command prompt window. 4. Type ipconfig /renew and press Enter to obtain your computer’s IP address from the DHCP server on the Motorola SVG2500. 5. Type exit and press Enter to return to Windows. Windows XP...
2 INSTALLATION 3. Right-click the Ethernet connection icon and select Properties to display the Local Area Connection Properties window. 4. Under the General tab, select (or highlight) Internet Protocol (TCP/IP) and then click Properties. The Internet Protocol (TCP/IP) Properties window is displayed. 5.
3. Type cmd in the Open entry box, and then click OK to display a command prompt window. 4. Type ipconfig /renew and press Enter to obtain your computer’s IP address from the DHCP server on the Motorola SVG2500. 5. Type exit and press Enter to return to Windows. Windows Vista...
2 INSTALLATION 4. Click Manage network connections to display the LAN or High-speed Internet connections window. 5. Right-click the network connection icon and select Properties from the drop-down menu to display the Local Area Connection Properties window. Note: If more than one network connection is displayed, Be sure to select your network interface connection.
3. Type cmd in the Open entry box, and then click OK to display a command prompt window. 4. Type ipconfig /renew and press Enter to obtain your computer’s IP address from the DHCP server on the Motorola SVG2500. 5. Type exit and press Enter to return to Windows. Linux To retrieve the IP Address, do the following on each client computer running Linux: 1.
2 INSTALLATION Macintosh or UNIX Follow the instructions in the applicable user documentation. Configuring TCP/IP Make sure all client computers are configured for TCP/IP , which is a protocol for communication between computers. Perform one of the following for the operating system you are running: •...
2 INSTALLATION Configuring TCP/IP in Windows 2000 1. Select Control Panel from either the Windows Start menu or Windows Desktop to display the Control Panel window. 2. Double-click Network and Dial-up Connections to display the Network and Dial-up Connections window. In the steps that follow, a connection number such as 1, 2, or 3 represents PCs with multiple network interfaces.
2 INSTALLATION 4. Click Properties to display the Local Area Connection number Properties window. Information similar to the following is displayed. 5. If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 8. 6.
2 INSTALLATION 8. Click Internet Protocol (TCP/IP), and then click OK. The Local Area Connection number Properties window is redisplayed. 9. Click Internet Protocol (TCP/IP), and then click Properties to display the Internet Protocol (TCP/IP) Properties window. 10. Be sure Obtain an IP address automatically and Obtain DNS server address automatically are selected.
2 INSTALLATION Configuring TCP/IP in Windows XP 1. On the Windows desktop, click Start to display the Start window. 2. Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view, as shown below, continue with step 3.
2 INSTALLATION 4. Click Network Connections to display the LAN or High-Speed connections. You can skip to step 7 . 5. If a Classic view similar to the screenshot below is displayed, double-click Network Connections to display LAN or High-Speed Internet connections. 6.
2 INSTALLATION 8. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. 9. Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 10. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 11.
2 INSTALLATION 2. Click Control Panel to display the Control Panel Home window. 3. Double-click Network and Internet to display the Network and Internet window: 4. Double-click Network and Sharing Center to display the Network and Sharing Center window.
2 INSTALLATION 5. Click Manage network connections to display LAN or High-Speed Internet connections. 6. Right-click the network connection and select Properties to display the Local Area Connection Properties window. 7. If more than one connection is displayed, make sure to select the one for your network interface.
2 INSTALLATION 8. Select Internet Protocol Version4 (TCP/IPv4) and click Properties to display the Internet Protocol Version 4 (TCP/IPv4) Properties window. 9. Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. 10. Click OK to save the TCP/IP settings and close the Internet Protocol Version 4 (TCP/IPv4) Properties window.
2 INSTALLATION 4. Type ipconfig and press Enter to display the IP configuration information. A display similar to the following indicates a normal configuration. 5. If, as in the following window, an Autoconfiguration IP Address is displayed, there is an incorrect connection between the PC and the SVG2500, or there are broadband network problems.
2 INSTALLATION Verifying the IP Address in Windows Vista Do the following to verify the IP address: 1. On the Windows Vista desktop, click Start to display the Start Menu. 2. Click All Programs. 3. Click Accessories.
2 INSTALLATION 4. Click Run to display the Run window. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter to display the IP Configuration. A display similar to the following indicates a normal configuration. 7.
2 INSTALLATION Do the following to renew the IP address: 1. At the command prompt, type ipconfig /renew and press Enter. If a valid IP address is displayed as shown, Internet access should be available. 2. Type exit and press Enter to return to Windows. If the computer cannot access the Internet after performing this procedure, call your Internet Service provider for help.
Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2500. Contact your service provider before connecting your Motorola SVG2500 to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service.
2 INSTALLATION Wall Mounting Your SVG2500 If you mount your SVG2500 on the wall, you must: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. • Follow all local standards for installing a network interface unit/network interface device (NIU/NID).
2 INSTALLATION Caution! Before drilling holes, check the structure for potential damage to water, gas, or electric lines. If necessary, seat an anchor in each hole. Use M3.5 x 38 mm (#6 x 1 screw head diameter of 7 .0 mm to mount the SVG2500. 8.
2. In the Address or Location field of your browser, type http://192.168.0.1 and press Enter to display the Login window. 3. Type admin in the Username field (this field is case-sensitive). 4. Type motorola in the Password field (this field is case-sensitive). Configuring TCP/IP Installing USB Drivers.
3 BASIC CONFIGURATION 5. Click Login to display the SVG2500 Status Connection page. The Status Connection page provides the following status information on the network connection of the SVG2500: • RF Downstream Channel, which uses lower cable frequencies to transmit data •...
Logout Caution! To prevent unauthorized configuration, immediately change the default password when you first configure your Motorola SVG2500. NOTE: A backup battery is not available for some models of the SVG2500. Function Provides information about the SVG2500 hardware and software, MAC address, cable modem IP address, serial number, and related information.
3 BASIC CONFIGURATION SVG2500 Submenu Options Additional features for each menu option are displayed by clicking a Submenu Option in the left panel of each page. The Status options are shown below. When selected, the submenu option will be highlighted in yellow. Changing the SVG2500 Default Password Do the following to change the default password: 1.
3 BASIC CONFIGURATION 1. Select Yes, and then click Apply. 2. You must login with the default user name, admin, and password, motorola, after applying this change. All entries are case-sensitive. Getting Help To retrieve help information for any menu option, click help on that page. As an example, the Firewall help page is shown below: You can use the Windows scroll bar to view additional items on the help screens.
For example, to connect a PlayStation gaming DMZ host because the ports required vary from game to game. For these games, Motorola recommends configuring the gaming computer or device as a gaming DMZ device. To configure a gaming DMZ device, on the 1.
4 SVG2500 STATUS PAGES The SVG2500 Status pages provide information about the SVG2500 hardware and software, MAC address, cable modem IP address, serial number, and related information. You can also monitor your cable system connection. Additional pages provide diagnostic tools and allow you to change your SVG2500 user name and password.
4 SVG2500 STATUS PAGES Status Connection Page This page provides the HFC and IP network connectivity status of the SVG2500 cable modem. You can click the Refresh button in your web browser to refresh the information on this page at any time. Field Startup Procedure Downstream Channel...
5. Select Yes if you want to reset the user name and password to the original factory settings. 6. Click Apply to update the user name password. Note: You must login with the default user name, admin, and password, motorola, after applying the restore factory settings change.
4 SVG2500 STATUS PAGES Status Diagnostics Page This page provides the following diagnostic tools for troubleshooting your IP connectivity problems: • Ping (LAN) • Traceroute (WAN) Ping Utility Ping (Packet InterNet Groper) allows you to check connectivity between the SVG2500 and other devices on the SVG2500 LAN. This utility sends a small packet of data and then waits for a reply.
4 SVG2500 STATUS PAGES Traceroute Utility Traceroute allows you to map the network path from the SVG2500 Configuration Manager to a public host. Selecting Traceroute from the Select Utility drop-down list will present alternate controls for the Traceroute utility. 1. Enter the IP address or Host Name of the computer you want to target for the Traceroute operation in the Target field.
4 SVG2500 STATUS PAGES Status Event Log Page This page lists the critical system events in chronological order. A sample Event log is shown below: Field Time Priority Description Description Indicates the date and time the error occurred Indicates the level of importance of the error A brief definition of the error...
5 SVG2500 BASIC PAGES The SVG2500 Basic Pages allow you to view and configure SVG2500 IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP , and DDNS. The Backup option allows you to save a copy of your SVG2500 configuration on your PC. You can click any Basic submenu option to view or change the configuration information for that option.
5 SVG2500 BASIC PAGES Field IP Address MAC Address IP Address MAC Address Duration Expires Release WAN Lease Renew WAN Lease WAN Connection Type Host Name Domain Name MTU Size Spoofed MAC Address When done, click Apply to save your changes. Description Enter the IP address of the SVG2500 on your private LAN.
5 SVG2500 BASIC PAGES Basic DHCP Page This page allows you to configure and view the status of the optional internal SVG2500 DHCP (Dynamic Host Configuration Protocol) server for the LAN. Caution! Do not modify these settings unless you are an experienced network administrator with strong knowledge of IP addressing, subnetting, and DHCP.
5 SVG2500 BASIC PAGES Basic DDNS Page This page allows you to set up the Dynamic Domain Name System (DDNS) service. The DDNS service allows you to assign a static Internet domain name to a dynamic IP address, which allows your SVG2500 to be more easily accessed from various locations on the Internet.
5 SVG2500 BASIC PAGES Basic Backup Page This page allows you to save your current SVG2500 configuration settings locally on your computer or restore previously saved configurations. Field Description Restore Lets you restore a previously saved configuration. Backup Lets you create a backup copy of the current configuration. Restoring Your SVG2500 Configuration 1.
6 SVG2500 ADVANCED PAGES The SVG2500 Advanced Pages allow you to configure the advanced features of the SVG2500, including IP Filtering, MAC Filtering, Port Filtering, Port Forwarding, Port Triggers, DMZ Host, and RIP Setup. You can click any Advanced submenu option to view or change the advanced configuration information for that option.
6 SVG2500 ADVANCED PAGES Field Remote Configuration Management Multicast Enable UPnP Enable When done, click Apply to save your changes. Description Allows remote access to the SVG2500 Configuration Manager. This enables you to configure the SVG2500 WAN by accessing the WAN IP address at Port 8080 of the configuration manager from anywhere on the Internet.
6 SVG2500 ADVANCED PAGES Advanced IP Filtering Page This page allows you to define which local PCs will be denied access to the SVG2500 WAN. You can configure IP address filters to block Internet traffic to specific network devices on the LAN by entering starting and ending IP address ranges.
6 SVG2500 ADVANCED PAGES Advanced MAC Filtering Page This page allows you to define Media Access Control (MAC) address filters to prevent PCs from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. This is useful because the MAC address of a specific NIC card never changes, unlike its IP address, which can be assigned via the DHCP server or hard- coded to various addresses over time.
6 SVG2500 ADVANCED PAGES Advanced Port Filtering Page This page allows you to define port filters to prevent all devices from sending outgoing TCP/UDP traffic to the WAN on specific IP port numbers. By specifying a starting and ending port range, you can determine what TCP/UDP traffic is allowed out to the WAN on a per-port basis.
6 SVG2500 ADVANCED PAGES Advanced Port Forwarding Page This page allows you to run a publicly accessible server on the LAN by specifying the mapping of TCP/UDP ports to a local PC. This enables incoming requests on specific port numbers to reach web servers, FTP servers, mail servers, etc. so that they can be accessible from the public Internet.
6 SVG2500 ADVANCED PAGES Advanced Port Triggers Page This page allows you to configure dynamic triggers to specific devices on the LAN. This allows for special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
6 SVG2500 ADVANCED PAGES Advanced DMZ Host Page This page allows you to specify the "default" recipient of WAN traffic that NAT is unable to translate to a known local PC. The DMZ (De-militarized Zone) hosting (also commonly referred to as "Exposed Host") can also be described as a computer or small sub-network that sits between the trusted internal private LAN and the untrusted public Internet.
6 SVG2500 ADVANCED PAGES Advanced Routing Information Protocol Setup Page This page allows you to configure Routing Information Protocol (RIP) parameters related to authentication, destination IP address/subnet mask, and reporting intervals. RIP automatically identifies and uses the best known and quickest route to any given destination address.
6 SVG2500 ADVANCED PAGES Field RIP Reporting Interval RIP Destination IP Address RIP Destination IP Subnet Mask Description Determines how long before a RIP packet is sent out to the CPE. Location where the RIP packet is sent to update the routing table in your CPE.
7 SVG2500 FIREWALL PAGES The SVG2500 Firewall Pages allow you to configure the SVG2500 firewall filters and firewall alert notifications. You can click any Firewall submenu option to view or change the firewall configuration information for that option. For information about how the firewall can affect gaming, see Gaming Configuration Guidelines.
7 SVG2500 FIREWALL PAGES Firewall Web Content Filter Page This page allows you to configure the firewall by enabling or disabling various Web filters related to blocking or exclusively allowing different types of data through the Configuration Manager from the WAN to the LAN. Java Applets, Cookies, ActiveX controls, popup windows, and Proxies can be blocked from this page.
7 SVG2500 FIREWALL PAGES Firewall Local Log Page This page allows you to set up how to send notification of the firewall event log in either of the following formats: • Individual e-mail alerts sent out automatically each time the firewall is under attack •...
7 SVG2500 FIREWALL PAGES Firewall Remote Log Page This page allows you to send firewall attack reports out to a standard SysLog server so many instances can be logged over a long period of time. You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored.
8 SVG2500 PARENTAL CONTROL PAGES The SVG2500 Parental Control Pages allow you to configure access restrictions to a specific device connected to the SVG2500 LAN. You can click any Parental Control submenu option to view or change the configuration information for that option. Parental Control User Setup Page This page is the master page.
8 SVG2500 PARENTAL CONTROL PAGES Field Add User User Settings Password Re-Enter Password Trusted User Content Rule Time Access Rule Session Duration Inactivity time Trusted Computers When done, click Apply to activate and save any changes you made. Description Adds a user to set the parental controls for a specific user. Select the user for whom you want to modify access restrictions.
8 SVG2500 PARENTAL CONTROL PAGES Parental Control Basic Setup Page This page allows you to set rules to block certain kinds of Internet content and certain Web sites. After you have changed your Parental Control settings, click the appropriate Apply, Add, or Remove button.
8 SVG2500 PARENTAL CONTROL PAGES Parental Control ToD Access Policy Page This page allows you to block all Internet traffic to and from specified devices on your SVG2500 network based on the day and time settings you specify. You can set policies to block Internet traffic for the entire day or just certain time periods within each day for specific users.
8 SVG2500 PARENTAL CONTROL PAGES Parental Control Event Log Page This page displays the Parental Control event log report. The event log is a running list of the last 30 Parental Control access violations, which include the following items on Internet traffic: •...
9 SVG2500 WIRELESS PAGES The SVG2500 Wireless Pages allow you to configure your wireless LAN (WLAN). You can click any Wireless submenu option to view or change the configuration information for that option. WPA encryption provides higher security than WEP encryption, but older wireless client cards may not support the newer WPA encryption methods.
Motorola recommends configuring WPA on the SVG2500 Otherwise, configure WEP on the SVG2500 If all of your wireless clients support WPA encryption, Motorola recommends using WPA instead of WEP because WPA: • Provides much stronger encryption and is more secure •...
(such as network name and encryption key or WPA pass phrase) on each Wi-Fi device. Motorola SecureEasySetup technology dramatically simplifies installation by automating the configuring new wireless networks processes and adding devices to existing networks.
9 SVG2500 WIRELESS PAGES Field Network Type Country Channel Interface Create SES Network Open SES Window Description Selecting Closed prevents the network name from appearing in a wireless client’s "Available Wireless Networks" list. Only clients who already know the network name will be able to connect. Closed disables the SSID broadcast in beacon packets.
9 SVG2500 WIRELESS PAGES Field Network Key 1-4 Current Network Key PassPhrase WPS Config Button Mode Device Name STA PIN WPS Method WPS Status Description Sets the static WEP keys when WEP encryption is enabled. Enter 5 ASCII characters or 10 hexadecimal digits for a 64-bit key. Enter 13 ASCII characters or 26 hexadecimal digits for a 128-bit key.
9 SVG2500 WIRELESS PAGES Wireless 802.11b/g Access Control Page This page allows you to configure the Access Control to the AP as well as status on the connected clients. Field MAC Restrict Mode MAC Address Connected Clients Description Selects whether wireless clients with the specified MAC address are allowed or denied wireless access.
9 SVG2500 WIRELESS PAGES Wireless 802.11b/g Advanced Page This page allows you to configure data rates and WiFi thresholds. Field 54g™ Mode Basic Rate Set 54g™ Protection XPress™ Technology Afterburner™ Technology Rate Description Sets these network modes: 54g Auto 54g Performance 54g LRS 802.11b only 54g Auto accepts 54g, 802.11g, and 802.11b clients, but optimizes...
9 SVG2500 WIRELESS PAGES Field Output Power Beacon Interval DTIM Interval Fragmentation Threshold RTS Threshold Wireless Bridging Page This page allows you to configure the WDS features. Field Wireless Bridging Remote Bridges Description Auto will provide the best performance in nearly all situations. Sets the output power as a percentage of the hardware's maximum capability.
9 SVG2500 WIRELESS PAGES Wireless 802.11b/g Wi-Fi Multimedia Page This page allows you to configure the Wi-Fi Multimedia Quality of Service (QoS). Field WMM Support No-Acknowledgement Power Save Support Description Sets WMM support to Auto, On, or Off. If enabled (Auto or On), the WME Information Element is included in beacon frame.
9 SVG2500 WIRELESS PAGES Field EDCA AP Parameters EDCA STA Parameters Description Specifies the transmit parameters for traffic transmitted from the AP to the STA in four Access Categories: • Best Effort (AC_BE) • Background (AC_BK) • Video (AC_VI) • Voice (AC_VO) Transmit parameters include Contention Window (CWmin and CWmax), Arbitration Inter Frame Spacing Number (AIFSN), and...
9 SVG2500 WIRELESS PAGES Wireless 802.11b/g Guest Network Page This page allows you to configure a secondary guest network on the wireless interface. This network is isolated from the LAN. Any clients that associate with the guest network SSID will be isolated from the private LAN and can only communicate with WAN hosts.
9 SVG2500 WIRELESS PAGES Field Guest Network Current Guest Network Guest Network Name (SSID) Closed Network DHCP Server IP Address Subnet Mask Lease Pool Start Lease Pool End Lease Time Description You may have several different wireless Guest Networks running with different options.
9 SVG2500 WIRELESS PAGES Configuring the Wireless Clients For each wireless client computer (station), install the wireless adapter by following the instructions supplied with the adapter. Be sure to: 1. Insert the CD-ROM for the adapter in the CD-ROM drive on the client. 2.
9 SVG2500 WIRELESS PAGES Configuring a Wireless Client for WEP If you enabled WEP and set a key by configuring WEP on the SVG2500, you must configure the same WEP key on each wireless client. The SVG2500 cannot authenticate a client if: •...
10 SVG2500 VPN PAGES The VPN pages allow you to configure and manage VPN tunnels. You can click any VPN submenu option to view or change the configuration information for that option. VPN Basic Page This page allows you to enable VPN protocols and manage VPN tunnels. Field L2TP Server PPTP Server...
10 SVG2500 VPN PAGES VPN IPsec Page This page allows you to configure multiple VPN tunnels to various client PCs. You can configure and store different tunnels, but you cannot enable them for ease of use with connections and/or client PCs that are not constantly used. For each tunnel configuration you store, its unique IPsec parameters are stored using the IPsec Settings section at the bottom of the page.
10 SVG2500 VPN PAGES Field Name Enable drop-down Local Endpoint Settings Address group type Identity Type Identity Description A generic, user-specified name for a group of settings for a single tunnel. Once the appropriate tunnel name is entered for the first time, click Add New Tunnel to create a heading for the tunnel settings selected from the Tunnel drop-down list.
10 SVG2500 VPN PAGES Field Remote Endpoint Settings Address group type Identity type Identity Network address type Remote Address Description Set the remote VPN access group to one of the following group types: • Single IP address — for one computer, enter the IP address for the specific computer •...
10 SVG2500 VPN PAGES Field IPsec Settings Pre-shared key Phase 1 DH group Phase 1 encryption Phase 1 authentication Phase 1 SA lifetime Description With VPN tunnels, there are two phases of Security Association (SA). Phase 1 is used to create an IKE SA. After Phase 1 is completed, Phase 2 is used to create one or more IPSEC SAs, which are then used to key IPSEC sessions.
10 SVG2500 VPN PAGES VPN L2TP/PPTP Page This page allows you to configure L2TP and PPTP server options. Field PPP Address Range Start PPP Security MPPE Encryption Username Password Confirm Password Preshared Phrase Description Specify the starting and ending IP address range so that when the tunnel is set up, the client and server side will get their IP address from this specified range.
10 SVG2500 VPN PAGES VPN Event Log Page This page allows you to view the VPN Event Log. It shows a history of VPN connections and activity in chronological order and shows the IP address of both endpoints on the tunnel (remote and local). Click Refresh to update the Event Log table to show any changes since the web page was last loaded.
11 SVG2500 MTA PAGES The Multimedia Terminal Adapter (MTA) digital voice-over-IP (VoIP) services, which allow you to use the Internet to make telephone calls. Basic telephone functions, such as call waiting, three-way calling, voice mail, and fax transmissions, are supported with this connection on the SVG2500. You can click any MTA submenu option to view the status information for that option.
11 SVG2500 MTA PAGES MTA Event Log This page displays the MTA Event Log information related to your SVG2500 VoIP telephone connection. It shows Diagnostic messages generated by the MTA. This information is intended for use by a qualified technician.
12 SVG2500 BATTERY PAGES The Battery pages show varying status information on the batteries installed in the SVG2500. You can click any Battery submenu option to view the status information for that option. NOTE: A backup battery is not available for some models of the SVG2500. Battery Controller Page This page displays the status of the SVG2500 battery controller.
12 SVG2500 BATTERY PAGES Battery UPS Page This page displays the status of the individual batteries. Field Status Capacity Measured Voltage Estimated Time Remaining Battery Interface Delay Page This page displays the shutdown delay for the various user interfaces when switching to battery power.
13 TROUBLESHOOTING Solutions If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset button on the rear panel of the SVG2500. Resetting the SVG2500 may take 5 to 30 minutes. Your service provider may ask for the status of the lights as described in Problem Power light is off...
13 TROUBLESHOOTING Problem Slow wireless transmission speed with WPA enabled Front-Panel Lights and Error Conditions Light Turns Off During Startup If: The downstream receive channel cannot be acquired The upstream send channel cannot be acquired ONLINE IP registration is unsuccessful POWER The SVG2500 is not properly plugged into the power outlet...
4. Click Device Manager to display the Device Manager window. 5. Double-click Network Adapters to expand the list. 6. Click Motorola SURFboard Voice over IP Gateway. The Uninstall icon is displayed on the menu bar at the top of the window.
13 TROUBLESHOOTING 7. Click the Uninstall icon. The Confirm Device Removal window is displayed. 8. Click OK to close the Device Manager window. 9. Close the Control Panel window. Removing the USB Driver in Windows XP 1. Select Control Panel from either the Windows Start menu or Windows Desktop to display the Control Panel window.
13 TROUBLESHOOTING 3. Click System to display the System Properties window. Skip to step 6. 4. If a Classic view similar to the following is displayed, double-click System to display the System Properties window.
5. Click the Hardware tab to display the Hardware page. 6. Click the Device Manager button to display the Device Manager window. 7. Double-click Network adapters. 8. Click the Motorola SURFboard Voice over IP Gateway. The Uninstall icon is displayed on the window near the top.
13 TROUBLESHOOTING 9. Click the Uninstall icon. 10. Click OK to uninstall the SVG2500 USB driver. 11. Close the Device Manager and Control Panel windows. Removing the USB Driver in Windows Vista 1. Select Control Panel from either the Windows Start menu or Windows Desktop to display the Control Panel window.
If you need assistance while working with the SVG2500, contact your Internet Service provider. For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the SVG2500. For answers to typical questions, see Frequently Asked Questions.
LAN. Why is there no Standby button? As a security measure, some Motorola cable modems provide a Standby button to temporarily suspend the Internet connection. Because enabling the SVG2500 firewall provides high security levels while the SVG2500 is connected, the Standby button is not required.
15 FREQUENTLY ASKED QUESTIONS Can I still watch cable TV while using my SVG2500? Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet. What are CableLabs Certified, DOCSIS, and Euro-DOCSIS? CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks.
16 SPECIFICATIONS GENERAL Standards Cable Interface Network Interface Wireless Interface Dimensions (w/o antenna) INPUT POWER North America Outside North America ENVIRONMENT Operating Temperature Storage Temperature Operating Humidity DOWNSTREAM Modulation Maximum Data Rate* Bandwidth Symbol Rates Operating Level Range Frequency Range Input Impedance *When comparing download speeds with a traditional 28.8k analog modem.
16 SPECIFICATIONS GENERAL UPSTREAM Modulation Maximum Channel Rate Bandwidth Symbol Rates Operating Level Range A-TDMA S-CDMA Output Impedance Frequency Range TELEPHONY Line Type Hook State Signaling Maximum Line Length (one-way) DTMF Level Sensitivity Range Speech Coding Line Termination Loss Plan Receive Transmit Loss Plan Tolerance...
16 SPECIFICATIONS GENERAL NETWORK Gateway Wireless LAN Power Management 802.11 i Security Mobile Pairing Regulatory Domains Transmit Power Output IEEE 802.11b IEEE 802.11g Receiver Sensitivity All features, functionality, and other product specifications are subject to change without notice or obligation. Certain features may not be activated by your service provider and/or their network settings may limit the feature’s functionality.
17 GLOSSARY This glossary defines terms and lists acronyms used with the SVG2500. TERM DEFINITION access point A device that provides WLAN connectivity to wireless clients (stations). The SVG2500 acts as a wireless access point. adapter A device or card that connects a computer, printer, or other peripheral device to the network or to some other device.
17 GLOSSARY TERM DEFINITION authorization Part of the process between a CMTS and the cable modem or gateway to enable Baseline Privacy. auto-MDIX Automatic medium-dependent interface crossover detects and corrects cabling errors by automatically reversing the send and receive pins on any port. It enables the use of straight-through wiring between the SVG2500 Ethernet port and any computer, printer, or hub.
17 GLOSSARY TERM DEFINITION bridge An OSI layer 2 networking device that connects two LANs using similar protocols. It filters frames based on the MAC address to reduce the amount of traffic. A bridge can be placed between two groups of hosts that communicate a lot together, but not so much with the hosts in the other group.
17 GLOSSARY TERM DEFINITION circuit-switched Network connection scheme used in the traditional PSTN telephone network, where each connection requires a dedicated path for its duration. An alternative is packet-switched. Class C An IP network containing up to 253 hosts. Class C IP addresses network are in the form “network.network.
17 GLOSSARY TERM DEFINITION default route The route by which packets are forwarded when other routes in the routing table do not apply. decibel Signal level expressed in dB relative to the unmodulated carrier level desired. A unit of measurement referenced to one milliwatt across specified impedance.
DOCSIS is now called CableLabs Certified Cable Modems. Euro-DOCSIS is DOCSIS adapted for use in Europe. domain name A unique name, such as motorola.com, that maps to an IP address. Domain names are typically much easier to remember than are IP addresses. dotted-decimal...
17 GLOSSARY TERM DEFINITION dynamic IP An IP address that is temporarily leased to a host by a DHCP address server. The opposite of static IP address. TERM DEFINITION encapsulate To introduce data into some other data unit to hide the format of the data.
17 GLOSSARY TERM DEFINITION flow A data path moving in one direction. Forward error correction is a technique to correct transmission errors without requiring the transmitter to resend any data. FMDA Frequency Division Multiple Access is a method to allow multiple users to share a specific radio spectrum.
17 GLOSSARY TERM DEFINITION H.323 A suite of protocols created by the ITU for interactive video conferencing, data sharing, and audio applications such as VoIP . half-duplex Network where only one device at a time can transmit data. See also full-duplex. headend A location that receives TV programming, radio programming, data, and telephone calls that it modulates...
17 GLOSSARY TERM DEFINITION On an HFC network, a hub is a scaled-down headend that performs some or all headend functions for part of the system. Hertz — one cycle per second. The unit to measure the frequency that an alternating electromagnetic signal cycles through its highest and lowest states.
17 GLOSSARY TERM DEFINITION IGMP spoofing A process where a router acts as an IGMP querier for multicast hosts and an IGMP host to a multicast router. impedance The total opposition to AC electron current flow within a device. Impedance is typically 75 ohms for coax cable and other CATV components.
17 GLOSSARY TERM DEFINITION ISAKMP Internet Security Association and Key Management Protocol ISDN Integrated Services Digital Network The International Organization for Standardization (http://www.iso.ch) is a worldwide federation of national standards bodies from approximately 140 countries. ISO is a non- governmental organization established in 1947 to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services, and to developing cooperation in the spheres of...
17 GLOSSARY TERM DEFINITION Link Control Protocol establishes, configures, and tests data link connections used by PPP . Latency The time required for a signal to pass through a device. It is often expressed in a quantity of symbols. light-emitting diode An L2TP network server is a termination point for L2TP tunnels where PPP frames are processed and passed to higher layer protocols.
17 GLOSSARY TERM DEFINITION Megahertz — one million cycles per second. A measure of radio frequency. MPDU MAC protocol data unit (PDU) MSDU MAC service data unit. Multiple Systems Operator. A company that owns and operates more than one cable system. Also called a group operator. The Maximum Transmission Unit is the largest amount of data that can be transmitted in one discrete message on a given physical network.
17 GLOSSARY TERM DEFINITION with the correct network address data, selects routes, and recognizes and forwards to the transport layer incoming messages for local host domains. A network interface card converts computer data to serial data in a packet format that it sends over the LAN. A NIC is installed in an expansion slot or can be built-in.
17 GLOSSARY TERM DEFINITION cable plant. Built on DOCSIS 1.1, PacketCable networks use IP technology as the basis for a highly-capable multimedia architecture. pass-through A pass-through client on the SVG2500 LAN obtains its public IP address from the Internet Service provider’s DHCP server. Port Address Translation Peripheral Component Interconnect PCMCIA...
17 GLOSSARY TERM DEFINITION devices. In TCP/IP , a port is a number from 0 to 65536 used logically by a client program to specify a server program. Ports 0 to 1024 are reserved port mirroring A feature that enables one port (source) on the SVG2500 to be copied to another port (destination) to be studied.
17 GLOSSARY TERM DEFINITION Quadrature Amplitude Modulation uses amplitude and phase modulation to encode multiple bits of data in one signaling element. QAM achieves faster data transfer than amplitude or phase modulation alone, but the signal is more prone to errors caused by noise.
17 GLOSSARY TERM DEFINITION read-only memory router On IP networks, a device connecting at least two networks, which may or may not be similar. A router is typically located at a gateway between networks. A router operates on OSI network layer 3.
17 GLOSSARY TERM DEFINITION communications. splitter A device that divides the signal from an input cable between two or more cables. SSID The Service Set Identifier or network name is a unique identifier that wireless clients use to associate with an access point to distinguish between multiple WLANs in the same area.
17 GLOSSARY TERM DEFINITION MAC address, in a manner similar to a bridge. A switch is more advanced because it can connect more than two segments. synchronous The SVG2500 uses synchronous timing for upstream data transmissions. The CMTS broadcasts timing messages that bandwidth is available.
17 GLOSSARY TERM DEFINITION The time to live is the number of routers (or hops) a packet can traverse before being discarded. When a router processes a packet, it decreases the TTL by 1. When the TTL reaches zero, the packet is discarded. tunnel To place packets inside other packets to send over a network.
Wi-Fi Protected Access (WPA) encryption, as described on the Wi-Fi Alliance web page: http://www.wifialliance.org. It is a far more robust form of encryption than WEP . Motorola recommends using WPA if all of your client hardware supports WPA.