Troubleshooting; Solutions - Motorola surfboard SBG901 User Manual

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If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SBG901. Resetting the SBG901 may take five to 30 minutes. Your service provider
may ask for the status of the lights as described in
Conditions.

Solutions

Problem
Power light is off
Cannot send or
receive data
10 • Troubleshooting

Troubleshooting

Table 1 – Troubleshooting Solutions
Possible Solution
Check that the SBG901 is properly plugged into the electrical outlet.
Check that the electrical outlet is working.
Press the Reset button.
On the front panel, note the status of the LEDs and refer to
Panel LEDs and Error Conditions
cable TV, check that the TV is working and the picture is clear. If you
cannot receive regular TV channels, the data service will not function.
Check the coaxial cable at the SBG901 and wall outlet. Hand-tighten
if necessary.
Check the IP address. Follow the steps for verifying the IP address
for your system described in
provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SBG901
and the computer.
If a device is connected via the Ethernet port, verify connectivity by
checking the LINK LEDs on the rear panel.
Front-Panel LEDs and Error
to identify the error. If you have
Configuring TCP/IP. Call your service
B
Front-
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