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Troubleshooting
8
If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
You may have to reset the SVG7782 gateway configuration to its original factory settings if the gateway
is not functioning properly.
Your service provider may ask for the status of the LEDs as described in
Conditions.
Solutions
MODEM PROBLEM
POWER LED Icon is
OFF
Cannot Send or
Receive Data
SVG7782 Wireless Voice Cable Modem Gateway • User Guide
591429-001-a
Table 5 – Troubleshooting Solutions
• Check the power connection between the gateway and
the electrical outlet.
• Check that the electrical outlet is working (is the outlet
controlled by a light switch?).
•
If so, disconnect and find another electrical outlet.
• Check each end of the coaxial cable connection on the
gateway and cable outlet. Hand tighten, if necessary.
• Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.
• On the front panel, check the status of the LED icons and
refer to
identify the problem.
• If you have cable television, check your television to
ensure your cable service is operating properly.
• Check the IP address. Follow the steps for verifying the IP
address for your operating system in
Address in Windows 7 or Vista
Address in Windows XP
you need an IP address.
• If none of the above solutions resolve the problem, contact
your service provider for further assistance.
This document is uncontrolled pending incorporation in a Motorola CMS
Troubleshooting
POSSIBLE SOLUTION
Front Panel LED Icons and Error Conditions
or
. Call your service provider if
Front Panel LED Icons and Error
to
Verifying Your IP
Verifying Your IP
B
26
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