Troubleshooting; Solutions; Troubleshooting Solutions - Motorola surfboard sbg901 User Manual

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If the solutions listed here do not solve your problem, contact your service provider. Before
calling your service provider, try pressing the Reset button on the rear panel of the SBG901.
Resetting the SBG901 may take five to 30 minutes. Your service provider may ask for the status
of the lights as described in

Solutions

Problem
Power light is off
Cannot send or
receive data
A wireless client(s)
cannot send or receive
data

10 Troubleshooting

This document is uncontrolled pending incorporation in PDM
Front-Panel Lights and Error
Table 31 Troubleshooting Solutions
Possible Solution
Check that the SBG901 is properly plugged into the electrical outlet.
Check that the electrical outlet is working.
Press the Reset button.
On the front panel, note the status of the LEDs and refer to
Lights and Error Conditions
that the TV is working and the picture is clear. If you cannot receive regular
TV channels, the data service will not function.
Check the coaxial cable at the SBG901 and wall outlet. Hand-tighten if
necessary.
Check the IP address. Follow the steps for verifying the IP address for your
system described in Configuring
need an IP address.
Check that the Ethernet cable is properly connected to the SBG901 and the
computer.
Perform the first four checks in "Cannot send or receive data."
Check the Security Mode setting on the Wireless Security Page:
• If you enabled WPA and configured a passphrase on the SBG901, be sure
each affected wireless client has the identical passphrase. If this does not
solve the problem, check whether the wireless client supports WPA.
• If you enabled WEP and configured a key on the SBG901, be sure each
affected wireless client has the identical WEP key. If this does not solve
the problem, check whether the client's wireless adapter supports the type
of WEP key configured on the SBG901.
• To temporarily eliminate the Security Mode as a potential issue, disable
security.
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Troubleshooting
Conditions.
to identify the error. If you have cable TV, check
TCP/IP. Call your service provider if you
Front-Panel