AT&T TL96457 User Manual page 197

Appendix
Troubleshooting
The answering system does not record messages.
Make sure the answering system is on.
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Make sure the memory of the answering system is not full. When the
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answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that
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your answering system answers before your voicemail (page 146). To
determine how many rings activate your voicemail, please contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try
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disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
The outgoing announcement is not clear.
When you record your announcement, make sure you speak in a normal tone
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of voice towards the microphone of the handset.
Make sure there is no background noise (TV, music, etc.) while recording.
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I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn't work.
Make sure your computer is powered on.
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Make sure your Internet connection is working properly.
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Make sure that the software is installed and running for your nontraditional
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telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on
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your computer. Do not plug into a multiple port USB hub (USB splitter) that is
not powered.
In a few rare instances, the USB port on your computer may not have
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enough power. In these instances, try using a USB hub with its own external
power supply.
If you are using a firewall, it may prevent access to your nontraditional
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telephone service provider. Contact your service provider for
more information.
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