AT&T TL96457 User Manual page 194

Appendix
Troubleshooting
System screens all my incoming calls.
You may have set Smart call blocker to screen calls without numbers and
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uncategorized calls. The telephone asks callers to announce their names or
press the pound key (#). We recommend that you add the phone numbers of
your family members and friends, and desired businesses to your Directory
(see page 86) or Allow list (see page 118), or add their names to the
Star name list (see page 122). This will avoid Smart call blocker to screen
their calls.
To turn Smart call blocker off, see Set Smart call blocker on/off on page
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111.
While screening a call, the telephone suddenly stops screening and
connects to the call.
Another handset may have picked up the screening call.
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If you have another telephone system sharing the same telephone line,
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and someone picks up the call on the other telephone system while the
screening is in progress, the screening process will be terminated and
connect you to the caller.
My telephone block calls from someone I know.
You may have saved the caller's number to your block list. To remove the
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number from the block list. See Delete a block entry on page 117.
Blocking calls with numbers saved in my block list only.
If you want to block calls with numbers saved in your block list only, and
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allow all other calls to get through to you, change the settings to accept
calls without numbers and uncategorized calls. See Control calls without
numbers on page 111 and Control uncategorized calls on page 112.
Blocking all unknown calls.
If you want to block all unknown calls with numbers or names that are not
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in your directory, allow list or star name list, change the settings to block
calls without numbers and uncategorized calls. See Control calls without
numbers on page 111 and Control uncategorized calls on page 112.
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