Online Paper Status Error Light Flashes; Slip-In Light Does Not Come On - CognitiveTPG A776II User Manual

Online paper status error light flashes

Condition
Online paper status
error light is blinking.

Slip-in light does not come on

Condition
Light does not turn on
Check or form incorrectly
inserted.
A776 2UG0001 B 11/2016
Possible causes
Receipt paper is out.
Receipt or front cover is open.
The knife is jammed.
The slip is jammed.
The carriage is jammed.
Receipt paper is low.
Thermal print head
temperature is out of range.
DC supply voltage is out of
range.
Possible causes
No check or form in printer.
Chapter 5: Troubleshooting
What to do
Change the paper immediately. Do not try to complete
a transaction without paper, or you may lose data.
See "Installing new receipt paper" on page 9.
Close the cover. The printer can not operate with
any of the covers open.
Open the receipt cover and check the knife. Do not
force the cover if it will not open. Clear any jammed
paper you can see. Tear off any excess paper
against the tear-off blade.
Open the front cover and clear paper from path.
Open the front cover and clear paper from path.
The printer has 5 to 10 meters (15 to 30 feet) of paper,
left. Change the paper soon to avoid running out of
paper part way through a transaction.
See "Installing new receipt paper" on page 9.
The print head may overheat when printing in a
room where the temperature is too high or when
printing high density graphics continuously,
regardless of the room temperature. In either
case, the printer will shut off. If the temperature of
the print head is too hot, adjust the room
temperature or move the printer to a cooler
location. If the print head is overheating because of
printing high density graphics continuously, reduce
the demand on the printer.
If paper is not low and no conditions indicate that
the thermal print head is too hot, the power supply
voltage is out of range.
Contact a service representative.
What to do
Ensure the check or form is aligned properly.
See "Printing on Forms or Checks" on page 23.
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
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