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Frequently Asked Questions
1. Does my DVR have to be connected to the Internet?
Your DVR does not require an Internet connection for basic operation, but you
will need to connect the DVR to your router in order to remotely view your
system on a PC/Mac
or Smart Device.
®
2. Does my DVR have to be connected to a TV or monitor?
No, your DVR doesn't need to be connected to a TV or monitor to view or capture
recordings. You can view your system using the XHD Series CMS Software
on a PC/Mac
®
or by downloading the Night Owl X app on your Smart Device.
3. Are my cameras weatherproof?
Yes, your cameras are weatherproof and will endure minimal moisture and
dirt/debris. However, Night Owl strongly recommends placing all outdoor
cameras under an eave or awning to help shield them from overexposure to
the elements, which could reduce your camera's lifespan.
4. Why does my camera stop working at night?
It is possible that your camera is not receiving enough power for the LEDs
needed for Night Vision. Try plugging that camera directly into the camera
power adapter (bypassing the splitter) to see if the LEDs turn on. If they do, you
may need to purchase an additional camera power adapter for that camera.
5. Why is the Night Owl X app not accepting my password?
The Night Owl X app will require two passwords to configure: one password
will be used to login to the app itself and the second will be the admin
password of your DVR. In order to add a device to the app, you will need to
enter the DVR's admin password. Please refer to pages 5 and 7 of this QSG.
6. Why can't I connect using the Night Owl X app or XHD Series CMS Software?
If you are having trouble connecting using our mobile app or client software,
A) your Night Owl system may not be connected to a router, B) the latest
firmware or client software may not be installed on your computer or mobile
device or, C) the password may have been entered incorrectly or, D) You
may need to restart your DVR and try again.
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FAQs
Helpful Links and Support
For system manuals, troubleshooting guides,
FAQs, video tutorials and more:
1. Please visit www.NightOwlSP.com
2. Click the Support tab
3. Enter your product's model number
in the search bar
4. Access the support material needed
We offer 24/7 bi-lingual
(English & Spanish)
technical support 365
days a year.
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