Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Night Owl THD301 Series
Summary of Contents for Night Owl THD301 Series
- Page 1 USER’S MANUAL THD301 SERIES www.NightOwlSP.com...
- Page 2 Thank you for choosing Night Owl Security Products! By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. Make the most of your warranty by completing the registration form online. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional “How to Videos”.
- Page 3 TABLE OF CONTENTS Table of Contents...
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Page 4: Table Of Contents
Date and Time Setup ......28 6.1.6 Night Owl X ......28 6.1.7 Password Verification . - Page 5 6.1.13 Wizard Complete ......33 6.2 Night Owl X Mobile App ......33 6.3 Displays and Icons .
- Page 6 CUSTOMER SUPPORT ..... . Back Cover Night Owl’s DVRs are manufactured for quality and ease of use. As such, our DVRs contain menus designed for advanced user’s that should not be adjusted without having enhanced knowledge regarding the menu.
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Page 7: Chapter 1: Fcc Warnings
CHAPTER 1 FCC WARNINGS Chapter 1: FCC Warnings... -
Page 8: Fcc Compliance Statement
• Consult the dealer or an experienced radio/TV technician for help. CAUTION The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. THD301 Series User’s Manual... -
Page 9: Chapter 2: Safety Instructions
CHAPTER 2 SAFETY INSTRUCTIONS Chapter 2: Safety Instructions... - Page 10 When moving this the rating of the UPS used. device, be sure to handle it with care. You may be subjected to severe electrical shock if you remove the cover of the DVR. THD301 Series User’s Manual...
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Page 11: Chapter 3: Specifications
CHAPTER 3 SPECIFICATIONS Chapter 3: Specifications... -
Page 12: System Requirements
3.2.1 DVR Diagram Once you have downloaded Night Owl X and connected your DVR to your router, you can network your DVR by scanning Model # the QR code which is located on the top of the DVR. - Page 13 Audio Network Output Input Ready AUDIO GROUND Mouse AUDIO HDMI LAN / USB POWER VIDEO IN Video Inputs HDMI Audio Power Output Output Backup Input REAR VIEW Images used are for reference only. Your product may vary slightly. An 8 channel model is displayed above. 1.
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Page 14: Camera Diagram
To Enter Values: Move the cursor to a blank field and click the mouse. A virtual keyboard will appear which supports numbers, letters and symbols. The Shift function will access symbols in addition to upper case letters. THD301 Series User’s Manual... -
Page 15: Chapter 4: Camera Installation
CHAPTER 4 CAMERA INSTALLATION Chapter 4: Camera Installation... -
Page 16: Video/Audio
3. Plug the power splitter into the labeled camera power supply, then plug the camera power supply into an available wall outlet or UPS. Keep in mind, Night Owl always recommends utilizing a surge protector to minimize the risk of damage caused to your DVR in the event of a power surge. -
Page 17: Mounting The Cameras
Cameras, additional cables, power adapters and splitters only included in certain security kits. Check the product packaging for detailed kit contents. Make sure all cameras are working prior to mounting by connecting them as described in the section above. Once all cameras are confirmed to be fully operational, you can run the cables and mount the cameras at their final locations. - Page 18 7. Adjust the camera housing to point in the direction of the area you would like to monitor. Don’t feel like installing the system yourself? Let InstallerNet ™ do the work for you! Contact us at 1-800-806-5513 or visit us at www.NightOwlSP.com. THD301 Series User’s Manual...
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Page 19: Chapter 5: Dvr Installation
CHAPTER 5 DVR INSTALLATION Chapter 5: DVR Installation... -
Page 20: Connecting To A Tv (Via Hdmi)
2. Plug one end of the cable into the HDMI port on the back of the DVR. 3. Connect the other end of the cable to an available HDMI input on your TV or monitor. 4. Select the appropriate video input channel on your TV or monitor to view the DVR. THD301 Series User’s Manual... -
Page 21: Power
3. Plug the other end of the power adapter cable into an available wall outlet. If you are using an uninterruptible power supply (UPS), plug the adapter cable into one of its output sockets. Keep in mind, Night Owl always recommends utilizing a surge protector to minimize the risk of damage caused to your DVR in the event of a power surge. -
Page 22: Chapter 6 Getting Started
CHAPTER 6 GETTING STARTED THD Series User’s Manual... -
Page 23: Startup Wizard
Chapter 6: Getting Started Startup Wizard When your DVR is powered on it will display the Night Owl logo while initializing. After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to: • Complete the basic setup of your DVR. -
Page 24: Camera Test
6.1.1 Camera Test The Camera Test screen of the Startup Wizard serves as a reminder to test the camera connections to your DVR. If a connected camera displays a “No Signal” www.NightOwlSP.com message, please visit and click on the Support tab. 6.1.2 Network Check The Network Check screen of the Startup Wizard displays instructions for how... - Page 25 Once you have made the required connection using the Ethernet cable, you may click Test within the Startup Wizard to confirm Internet connection. The Advanced Network Configuration tab is recommended only for advanced users. Once the Internet connection has been established, the Startup Wizard will display a successful connection screen.
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Page 26: Firmware Check
If your DVR is not able to establish Internet connectivity, a Connection Failed screen will appear. Follow the instructions on this screen to re-test the network. If you wish to proceed with the DVR setup without a network connection, you may do so by clicking the box marked, “I do not want to connect to a network.”... -
Page 27: Password Creation
The Password Creation screen of the Startup Wizard requires you to create an Admin password for your DVR system. Night Owl strongly suggests that you write down your Admin password on page 5 of the Quick Setup Guide of your DVR, as you will be required to log in any time you want to configure or adjust your system settings. -
Page 28: Date And Time Setup
Night Owl X The Night Owl X screen of the Startup Wizard gives you information on where to find the Night Owl X App and how it can be used to remotely view your DVR recordings and live stream. THD Series... -
Page 29: Password Verification
Once you have installed the Night Owl X app on your smart device and created an account, you can scan the QR code on the Startup Wizard to configure your DVR with the Night Owl X app! Night Owl recommends using the same recovery email address that you previously chose in the Startup Wizard when creating your Night Owl X account. -
Page 30: Camera/Channel Settings
6.1.9 Camera Adjustment The Camera Positioning screen of the Startup Wizard shows how you can use the Live View feature of the Night Owl X app to easily adjust your cameras’ position and viewing angle. THD Series User’s Manual... -
Page 31: Channel Settings
6.1.10 Channel Settings The Channel Settings screen of the Startup Wizard explains in detail how you will configure your Channel Settings. 6.1.11 Default View The Default View screen of the Startup Wizard allows you to select the default view of the monitor connected to your DVR. You may select several viewing options from the drop-down menu: Chapter 6: Getting Started... -
Page 32: Helpful Links
Live View: 1*1 channels onscreen Live View: 2*2 channels onscreen Live View: 1+5 channels onscreen Live View: 1+7 channels onscreen Live View: 3*3 channels onscreen 6.1.12 Helpful Links The Helpful Links and Support screen of the Startup Wizard contains QR codes linked to: •... -
Page 33: Wizard Complete
Download our free Night Owl X application from the iTunes App or Google Play store. Scan or click the QR code to view our Night Owl X video which shows how to add and configure your smart device for remote viewing. -
Page 34: Displays And Icons
Displays and Icons The following sections will describe the main screens you will access for login, playback, recording and configuration. 6.3.1 Live View (All Channels) After you have completed the initial setup of your DVR through the Startup Wizard, whenever you power on your DVR, the first thing you will see is the Live View screen. Live View is the default display mode of your DVR. -
Page 35: Right Click Menu
6.3.2 Right Click Menu To display the Mouse Menu, right-click on the Live View screen. 1. Menu: Open the Main Menu. 2. Viewing Options: 2a Single Camera View: Open a single channel for viewing in full-screen mode. The slide-out menu contains a list of channels to choose from. 2b Multi Camera View: Select a multi-screen viewing option, where you will be able to see multiple video feeds at once. -
Page 36: Channel Toolbar
6.3.3 Channel Toolbar The Channel Toolbar is a ‘shortcut’ to commonly used DVR functions which you can use to operate a particular channel. Whether you want to playback recordings, zoom in on the image or just adjust the camera’s image settings, the Channel Toolbar is a quick and convenient way to keep up with what is happening on your cameras. -
Page 37: Login
DVR. Be sure to store your Username and password in a safe location (Night Owl suggests page 5 of your QSG). You will need this information to access the main menu. -
Page 38: Chapter 7 Menus And Settings
CHAPTER 7 MENUS AND SETTINGS THD301 Series User’s Manual... - Page 39 Chapter 7: Menus and Settings Some menu screens will allow you to copy similar settings to multiple channels. Choose the channel you would like to copy information from in the first dropdown box (Copy), then select the channel you would like to copy the information to from the second dropdown box (To).
- Page 40 DVR’s firmware, resetting your DVR to its default settings and running hard drive diagnostic tests. Shutdown: Shut down or reboot the DVR, or simply log out of the user account. To ensure the integrity of your data and recordings, always select Shutdown when powering off the DVR. THD301 Series User’s Manual...
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Page 41: Video Playback
Video Playback The Video Playback menu allows you to search your DVR’s Hard Drive for recorded video. You may view, tag and export video clips from within this menu. 1. Playback Type: Choose which video recordings to playback. Options are: Normal (i.e., Motion and Continuous), Motion (i.e., Motion), Tag, Smart and External File. - Page 42 9. Zoom In: Enter Digital Zoom mode. Use the PIP (Picture-in-Picture) screen at the bottom right corner to select a different area to zoom. You can also click and drag to draw a zoom in area. THD301 Series User’s Manual...
- Page 43 10 11 12 13 14 15 16 17 18 10. Reverse Playback: Playback the video in reverse. 11. Stop: Stop playback. 12. Pause playback: Click again to resume playback. 13. 30s Rewind: Rewind video by 30 seconds. 14. 30s Fast Forward: Fast forward video by 30 seconds. 15.
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Page 44: Search/Export
3. Click Search. The DVR shows you all of your recordings matching your search criteria, when they were recorded and what channel they were recorded. 4. Select the recordings you want to copy, and then click Export, or to select all recordings, click Export All. THD301 Series User’s Manual... -
Page 45: Camera Management
5. In the Device Name list, make sure your USB device is the current selection. You can also create a new folder in your USB device to store your DVR recordings by clicking New Folder. 6. Click Export. 7. Select Video and Log, then click OK to begin copying the selected recordings to your USB storage device. -
Page 46: On Screen Display
Date Format: Select how you want the date to be displayed. The default format is MM-DD-YYYY. Time Format: Select how you want the time to be displayed. The default format is 24-hour. THD301 Series User’s Manual... -
Page 47: Image Settings
Display Mode: Select how the OSD appears on the screen. Bear in mind that some OSD settings (such as Transparent and/or Flashing) are harder for a video forger to impersonate or modify than other settings – on the other hand, they’re harder to read. -
Page 48: Camera Parameters Settings
(B/W Image) to Day Vision (Color Image). If the sensitivity is set to high, the camera will require more light to switch to Day Vision, thereby extending Night Vision. IR Light Brightness: Determine the brightness of the IR Light during Night Vision Mode. THD301 Series User’s Manual... -
Page 49: Ptz
7.3.4 The PTZ menu applies to any connected PTZ-enabled camera. Camera: Select the camera you want to configure. PTZ Parameter Settings: Settings for a PTZ camera must be configured before it can be used. Preset: A preset is a position within the image that you would like the camera to focus on. -
Page 50: Motion
Notifications Settings: Specify how your DVR should respond and notify you when it detects motion. You can trigger additional cameras to start recording, you can adjust your arming schedule, send email alerts or trigger the DVR’s internal alarm to sound. THD301 Series User’s Manual... -
Page 51: Privacy Mask
7.3.6 Privacy Mask In this section of the menu, you can create and place “privacy masks” to conceal parts of the camera’s image on the screen. This restricts what can be seen in Live View and on the video recording–useful when you want to protect personal privacy or sensitive areas. -
Page 52: Video Loss
• Audible Warning: A continuous audible beeping is heard from the DVR. • Push Notification: A warning message is sent to the Night Owl X client software. • Send Email: If you have configured your email account details, an alert is sent to your email address. -
Page 53: Record
Record This menu allows you to edit DVR record scheduling, video quality settings and set overwrite preferences. 7.4.1 Schedule Within this menu, you can specify when the DVR records video and under what mode for each channel. By default, all channels are armed to use Motion Detection as their recording mode. -
Page 54: Video Quality Settings
Camera Resolution: The video resolution and frame rate of the selected camera. Recording Quality Settings: You can change Main Stream settings for both Continuous and Event recordings, and it is recommended to select the same settings for both recording types. THD301 Series User’s Manual... - Page 55 Simply click Copy, select which cameras and then click OK. The Substream Menu within the Video Quality Settings tab will allow you to customize encode settings for Smart Devices utilizing the Night Owl X application. Camera: Select the camera you want to configure.
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Page 56: Overwrite Recordings
Format Hard Drive: Click this button to format the selected drive. Keep in mind, formatting the HDD will erase all video files from the HDD. THD301 Series User’s Manual... -
Page 57: Configuration
Enable Wizard: When checked, the DVR will automatically run the setup wizard when the DVR is switched on. Enable Password: When enabled, the DVR will require a password for any operation to be performed. Night Owl recommends enabling password protection. Chapter 7: Menus and Settings... -
Page 58: B) Dts (Daylight Savings Time)
Live View screen. Menu Output Mode: If you have multiple displays connected to your DVR, you can select which display the Menu Bar and Menu will be displayed on (either HDMI or VGA), otherwise leave the default setting. THD301 Series User’s Manual... -
Page 59: Network
7.6.2 Network In this menu, you can configure network settings for your DVR, obtain information regarding remote access and email notifications. ADVANCED 7.6.2 (a) General In this section of the menu, you can manually configure network settings for your DVR. It is usually not required as the DVR automatically configures them for you when you connect the DVR to your router via the Ethernet cable. -
Page 60: B) Remote Access
Alternate DNS Server: Backup DNS server. 7.6.2 (b) Remote Access This section of the menu will show you how to pair the Night Owl X app with your DVR. 7.6.2 (c) DDNS Enable or Disable DDNS service to view your DVR from a computer. -
Page 61: D) Ntp
7.6.2 (d) You can configure the NTP server details to obtain current date and time. Enable NTP: Enable the DVR to connect to an NTP server. Interval (min): The amount of time in minutes that will elapse between the DVR updating its internal clock to match that of the NTP server. - Page 62 Port: 465 or 587 Requires SSL: Yes Hotmail/Live.com Server Address: smtp.live.com Port: 465 Requires SSL: Yes AOL Server Address: mail.aol.com Port: 465 Requires SSL: Yes Yahoo Server Address: smtp.mail.yahoo.com Port: 465 or 587 Requires SSL: Yes THD301 Series User’s Manual...
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Page 63: Live View
iCloud Server Address: smtp.mail.me.com Port: 587 Requires SSL: Yes Outlook.com Server Address: smtp.live.com Port: 587 Requires SSL: Yes 7.6.3 Live View These options allow you to configure Live View display settings. Video Output Interface: The default output is VGA/HDMI. Live View Mode: Select which Multiview format to be the default in Live View mode. Dwell Time: Set the number of seconds to dwell on a video channel before switching to the next channel when enabling Start Auto-switch via the Mouse Menu in Live View. -
Page 64: System Events
STATIC IP (the static addressing method overrides the automatic assignment process). Illegal Login: This will occur if the DVR detects a login with an incorrect Username or password. THD301 Series User’s Manual... -
Page 65: User
Audible Warning: A continuous audible beeping is heard from the DVR when an exception occurs. Push Notification: A warning message is sent to the Night Owl X client software when an exception occurs. Send Email: If you’ve have configured your email account details, an alert is sent to your email address when an exception occurs. -
Page 66: System Info
In this section of the menu, you can check on the status of each camera connected to the DVR. You can easily find out which DVR features such as motion detection, video tampering, etc. are being utilized by the cameras. THD301 Series User’s Manual... -
Page 67: C) Record
7.7.1 (c) Record In this section of the menu, you can check on the recording settings for each camera connected to the DVR. You can also find out if any camera has a recording in progress. 7.7.1 (d) Network In this section of the menu, you can view your current network settings. 7.7.1 (e) In this section of the menu, you can check on the status of hard drives connected to the DVR. -
Page 68: Log Information
The DVR continuously creates information logs for every alarm event, operation and exception as they happen. These logs are stored in the DVR’s hard drive and can be viewed and exported at any time. To Export logs: Click Search and Export. THD301 Series User’s Manual... -
Page 69: Import/Export
7.7.3 Import/Export In this section of the menu, you can export or import a configuration file containing all the DVR settings you have customized, including your recording settings, schedule, and so on using a USB storage device. This will come in handy as it will save you time if you need to reset the DVR back to factory default settings. -
Page 70: Default
Factory Default: Will reset all the parameters including network and user settings. Restore Defaults: Will do the same but will maintain your network and user settings. The DVR will reboot after you click Yes. THD301 Series User’s Manual... -
Page 71: Chapter 8 Glossary
CHAPTER 8 GLOSSARY Chapter 8: Glossary... - Page 72 UTC (Up-the-Coax): This new technology allows for PTZ functions to be sent back and forth between the DVR and camera using a standard BNC (Video/Power) cable without the need for a separate port. THD: Hi-Definition Analog. Delivering crisp and clear HD images over coaxial cable. THD301 Series User’s Manual...
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Page 73: Chapter 9: Warranty
CHAPTER 9 WARRANTY Chapter 9: Warranty... - Page 74 In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Any replacement Product (or parts) will be covered by the same warranty as the original Product through the expiration date of the original warranty period.
- Page 75 Night Owl does not make any claims or warranties of any kind whatsoever regarding the Product’s potential, ability or effectiveness to prevent, minimize or in any way affect personal or property damage or injury. Night Owl is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto.
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Page 76: Chapter 10 Troubleshooting
CHAPTER 10 TROUBLESHOOTING THD301 Series User’s Manual... -
Page 77: Troubleshooting
Chapter 10: Troubleshooting If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support. Error Possible Causes Solutions 1. - Page 78 Volume on external speakers Increase volume on external (not included) is low or off. speakers (not included). The system beeps at startup. The beep at startup is normal. THD301 Series User’s Manual...
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Page 79: Chapter 11: User Information
CHAPTER 11 USER INFORMATION Chapter 11: User Information... - Page 80 Component Model Number: _______________________________________________ Internet Login Information NOTE: This information can be found within the Network tab in your DVR’s Configuration Menu. IPv4 Address: ___________________________________________________________ IPv4 Subnet Mask: ______________________________________________________ IPv4 Gateway: __________________________________________________________ DNS1: _________________________________________________________________ DNS2: _________________________________________________________________ THD301 Series User’s Manual...
- Page 81 CONTACT US PHONE (English, Spanish & French) Sales/ Technical Support 1.866.390.1303 Live Chat 24/7, 365 days a year Professional Installation 1.800.806.5513 EMAIL Sales Support Sales@NightOwlSP.com Technical Support Support@NightOwlSP.com WEBSITE 24/7 Product Support • How-To Videos • Manuals • Firmware Updates www.NightOwlSP.com iPhone, iPad, Mac and Mac OS X are registered trademarks of Apple Inc.