Troubleshooting General Problems; Resolving Common Problems - HP CL2100 G3 807S User And Maintenance Manual

Start OS boot
problems
Does the boot
Device cannot
be detected？
Yes
Reset the boot
Device correctly in
BIOS
Check for loose
Data cable and
Power supply
Cable and so on
See the SAS RAID card and
hard Drive documentations
And to be sure is matched
the server
No
Does the
Condition still exist？
Troubleshoot or
replace basic
server spare parts
Does
the condition still
exist？
No
Record symptom and error
Information on the repair tag
Sending back a failed part.

Troubleshooting general problems

Resolving common problems

Common problem guideline
System cannot power on
1.
Be sure that all power and I/O cords are securely connected
o
Verify that the the system board is powered up
o
Does the crash,
No
blue screen , Auto reboot
And some error info
symptom exist？
Reboot and
Enter The safe Mode
Successfully？
No
Reinstall the
operation system
Does the
Condition still exist？
Yes
Yes
Yes
Does the
Condition still exist？
No
Add one part at a
Time back to
Configuration to isolate
faulty component.
Yes
Ensure the
following Information is
available: OS log And
BMC log
No
Corrupted OS
Yes
Driver compatibility issues
The virus
Repair the OS configuration files
Update correct drives
Scan for viruses with an updated
virus scan utility
record relevant log
Does the
Condition still exist？
No
Yes
Isolate and minimize the
Break server down
Yes
To minimal
configuration
Does
No
the Condition
still exist？
Yes
Contact
Support
No
Memory configuration
Does
No
the condition
still exist?
Record action
taken
End
Diagnostic flowcharts 78