Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Page 2 © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP...
Page 3: Table Of Contents
Contents Component identification ....................... 7 Front panel components ..........................8 Rear panel components ..........................8 Front l panel LEDs and buttons ........................9 Power supply LEDs ............................9 Storage drive LEDs ............................. 10 Board LEDs ..............................10 System board components .......................... 13 HDD carrier LED definitions .........................
Page 4 Installing the DIMM module ....................... 35 System board module ..........................35 Removing the system module ......................35 Installing the system board module ..................... 36 Access panel ............................. 37 Removing the access panel ....................... 37 Installing the access panel ......................... 38 Front control board .............................
Page 5 Pre-diagnostic ..........................69 Symptom collection .......................... 69 Prepare the server for diagnosis ......................70 Performing processor procedures in the troubleshooting process ............70 Breaking the server down to the minimum hardware configuration ............71 Diagnostic flowcharts ........................72 Troubleshooting flowcharts .......................... 72 Start diagnosis flowchart ........................
Page 6 Предупреждения и меры предосторожности ..................110 Electrostatic discharge ..........................111 Elektrostatische Entladungen ........................112 Электростатический разряд ........................113 Specifications ........................... 115 Environmental specifications ........................115 Mechanical specifications ......................... 115 Support information ........................116 Before you contact HP ..........................116 Contents 6...
Page 7: Component Identification
Component identification Item Description 1U chassis & access panel Super cap and BBU for HBA card System board Fixed power supply Add on card (FHHL) OCP mezzanine card (10G SFP+ port) (2) Riser card (1U slot) DDR4 DIMM (16) CPU (2) Air baffle Heat sink (2) SASmezzanine card...
Page 8: Front Panel Components
Item Description 2.5” HDD (8) HDD backplane Front panel components Item Description Front panel SSD module 2.5” SAS/SATA HDD carriers (8) Rear panel components Item Description USB 2.0 (2) RJ45 (10M/100M) RJ45 x 4 (SKUA: 0, SKUB: 4, SKUC&D: 2) (10M/100M/1000M) UID button 10Gb SFP+ (optional)
Page 9: Front L Panel Leds And Buttons
Front l panel LEDs and buttons Item Description LAN 1 LED LAN2 LED LAN 3LED LAN 4 LED Power LED UID LED UID button USB 2.0 ports Reset button Power button LED Indicator LED Color Description Blue  UID LED On: System identified ...
Page 10: Storage Drive Leds
LED Indicator LED Color Description Green  AC Power Off: No AC power to power supply  6.7Hz flashing: Power supply critical event causing a shutdown: failure, OCP, OVP, fan fail  1Hz flashing: AC present/only 5VSB on (PS off) ...
Page 11 Item Description 10G SFP+ Up LED 10G SFP+ Down LED Item Description PHY Left LED PHY Right LED See the following illustration to locate the system board LED indicator: Item Description PHY LED LAN LED LAN LED Component identification 11...
Page 12 Item Description UID LED System Status LED BMC_HEARTBEAT_LED Standby LED LED Name Voltage LED Color State Description Sources P5V_STBY Green AC On STBY_LED AC Off Unit selected for identification P5V_STBY Blue UID LED Unit not selected P3V3_AUX Green System health OK SYS LED Yellow Error occurred...
Page 13: System Board Components
System board components Item Description 8pin Processor1 power DIMM slot (16) Processor1 Processor0 Fan header (5) 8pin Processor0 power MiniSAS connector (2) SAS mezzanine connector 24pin main power Front USB connector SATA3.0 (SATA DOM) SATA3.0 Front control connector OCP mezzanine card slot PCIe slot (3), PCIe slot (1) (optional with OCP mezzanine) UID switch RJ45 x 4 (SKUA: 0, SKUB: 4, SKUC&D: 2)
Page 14: Hdd Carrier Led Definitions
HDD carrier LED definitions Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the face of the tray, allowing it to be viewable from the front of the system. LED Indicator LED Color Description Blue...
Page 15: System Components
System components The following figure shows specific components of the server system. See the following figure and table to become familiar with the server components. Item Description System fan (40x40x56mm) (5) HDD backplane Riser rard (1U slot) Fixed power supply Front control panel System board 2.5”...
Page 16: Operations
Operations Powering up the server The following procedure assumes that at least one power cord is connected to the server to supply power to the server and that the server has been previously powered on. Verify the power cord, power supply LED indicator, and power LED indicator on front control panel. Turn the power supply LED on immediately to indicate the power is being supplied to the power supply and the system in the standby power state.
Page 17: Verifying The Power Status
Verifying the power status Verify all power LED indicators of the server and make sure the power LED light is off before replacing and removing the server components from the rack. Operations 17...
Page 18: Installation
Installation Safety measures Static electricity discharges can damage computer components and electronic circuit boards. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid self-injury and damage to the computer: ...
Page 19: Hard Disk Drives
Hard disk drives Removing the hot-swappable HDD assembly Installing the hot-swappable hard disk drive assembly Removing the hard disk drive module To remove the HDD module: Remove the hot-swap HDDs assembly (on page 19). Remove the screws securing the HDD from the HDD carrier. Remove the HDD from the HDD carrier.
Page 20: Installing The Hdd Module
Installing the HDD module To install the HDD module: Align the HDD in the HDD carrier, connectors facing the opening of the carrier. Secure the HDD and the HDD carrier with the screws. Install the hot-swap HDDs assembly (on page 19). Power supply unit (PSU) Removing the PSU To remove the power supply unit:...
Page 21: Installing The Psu
Power down the server, and then detach all power cords from the power supplies. Remove the access panel (on page 37). Locate the PSU and remove the cabling attached to the system board and components. Remove the screws to release the PSU from the chassis. Slide the PSU out to remove it.
Page 22: Expander Board
Install the access panel (on page 38). Expander board Removing the expander board To remove the expander board: Power down the server and detach all power cords from the power supplies. Remove the access panel (on page 37). Remove the PCIe assembly from the chassis. Disconnect the PCIe card from the riser card.
Page 23: Installing The Expander Board
Installing the expander board To install the hard expander board: Orient the PCIe card with the riser guide slot and push in the direction of the arrow until the PCIe card is secured in the PCIe card connector. Install the PCIe assembly. Press down gently to seat it in place. Install the access panel (on page 38).
Page 24 Remove the access panel (on page 37). Remove all the hot-swappable HDDs assemblies (on page 19). Remove the front control board (on page 38). Disconnect all the cables from the HDD backplane. Remove the screws securing the HDD backplane assembly to the chassis. Release the HDD backplane assembly from the guide tabs on the chassis, and then remove the HDD backplane.
Page 25: Installing The Hdd Backplane
Installing the HDD backplane To install the HDD backplane: Align the screw holes on the HDD backplane with the screw holes on HDD assembly bracket. (1) Secure the HDD backplane and HDD assembly bracket with the screws. (2) Align the screw holes on the HDD backplane assembly with the screw holes on the chassis, the HDD SAS connectors must face inward.
Page 26: System Fans
Install all the hot-swappable HDDs assemblies (obpage 19). Install the access panel (on page 38). System fans Cable routing Removing the system fan assembly To remove a system fan assembly: Power down the server and detach all of the power cords from the power supplies. Remove the access panel (on page 37).
Page 27: Installing The System Fan Assembly
Unlock the fan assembly bracket. Remove the upper fan assembly bracket. Remove the fan. Repeat the procedure for the remaining fans. Installing the system fan assembly CAUTION: Make sure the airflow arrows on the system fan are pointing towards the rear of the system to prevent system overheating.
Page 28 Install the fan into the lower fan assembly bracket. Install the upper fan assembly bracket and lock it. Guide the fan cable through the gap in the upper bracket. Align the fan assembly with the chassis and fan cable facing the rear of the chassis. Install the fan assembly into the chassis.
Page 29: Heat Sinks
Repeat the procedure for the remaining fans. Connect the five (5) fan cables to the system board. See page 13 for location. Install the access panel (on page 38). Heat sinks Passive heat sinks cool processors. To achieve optimal cooling performance, the underside of the heat sink must be properly attached to the processor with TIM.
Page 30: Installing The Heat Sink
Processor0 Processor1 Remove the heat sink. Repeat the procedure for the additional heat sink. Installing the heat sink CAUTION: Do not apply an excessive amount of thermal compound to prevent damage to the system board. To install the heat sink Make sure the top of the processor is clean.
Page 31: Processor
Repeat the procedure for the additional heat sink. Install the access panel (on page 38). Processor Removing the processor CAUTION: In a single processor configuration, the single processor must be installed in the Processor0 socket (see page 13 for location). ESD protection must be worn during the procedure to avoid damaging the components.
Page 32: Installing The Processor
Lift the processor out of the socket. Repeat the procedure for the additional processor. Installing the processor CAUTION: ESD protection must be worn during the procedure to avoid damaging the components. To install the processor: Align the gold triangle identifying pin 1 of the processor with the triangular cutout of the socket and the key-indent on the socket.
Page 33 Lower the processor load plate over the processor. Push the left processor locking lever down (1), and then latch it into the locked position (2). The protective plastic cover pops out as the latch is engaged. Push the right processor locking lever down and latch it into the locked position (3). Repeat the procedure for the additional processor.
Page 34: Dimm Modules
DIMM modules DIMM: Max x16pcs DIMM Removing the DIMM module The system board includes 16 (four DIMM channels per processor) DIMM slots for the installation of DDR4 1600/1866/2133 MHz DIMMs. To remove the DIMM module: Power down the server, and then detach all power cords from the power supplies. Remove the access panel (on page 37).
Page 35: Installing The Dimm Module
Installing the DIMM module The system board includes 16 (four DIMM channels per processor) DIMM slots for the installation of DDR4 1600/1866/2133 MHz DIMMs. To install the DIMM module: Pull the locking latches of the DIMM slot outward. Place the DIMM module into the socket so the notch and obstruction are aligned. Press the edge connector of the DIMM module into the slot.
Page 36: Installing The System Board Module
Installing the system board module CAUTION: When removing any component, wear a properly grounded static strap to prevent static discharge. To install the system board module: Align the I/O ports on the system board with the slots on the chassis. Slide the system board into position.
Page 37: Access Panel
Connect the cables. Install the processors (on page 32). Install the heat sinks (on page 30). Install the DIMM modules (on page 35). Install the access panel (on page 38). Access panel Removing the access panel CAUTION: Be sure that the server is powered down and the AC power cords are disconnected from the server power supplies to avoid personal injury or server damage.
Page 38: Installing The Access Panel
Installing the access panel Front control board Removing the front control board To remove the front control board: Power down the server and detach all of the power cords from the power supplies. Remove the screw from the top of the chassis. Slide the front control board out of the chassis.
Page 39: Installing The Front Control Board
Installing the front control board To install the front control board: Slide the front control board into the chassis. Secure the front control board to the chassis with the screw. Riser card Removing the riser card To remove the riser card: Installation 39...
Page 40: Installing The Riser Card
Power down the server and detach all of the power cords from the power supplies. Remove the access panel (on page 37). Disconnect the riser assembly from the system board. Remove the screw securing the riser card to the riser bracket. Remove the riser card from the riser bracket.
Page 41: Powering On And Selecting Boot Options
Align the connector on riser assembly with the connector on the system board. Attach the riser assembly. Press down gently to seat in place. Install the access panel (on page 38). Powering on and selecting boot options Connect the Ethernet cable. Press Power On/Standby.
Page 42 To install an OS on the server, use one of the following methods:  Local installation (USB key or USB optical disc)  Remote deployment installation (PXE, virtual KVM)  Follow up install OS step and reboot system Installation 42...
Page 43: Cabling
Cabling Internal system cable routing The server internal cable routing is listed in the following figure and table: Item Description Quantity 24 pin main power from PSU 2x16 pin to 8 pin CPU1 & 2&3 from PSU 8 pin CPU0 Power Y cable 2x4 pin HDD BP power cable from PSU from PSU...
Page 44 System Interconnection Signal (by PCH) Item Description Quantity System board (2x10 pin ) to F-USB board (2x5 pin) from system board Cable to front USB board System board (2x15 pin) to FP (2x15 pin) cable from system board From onboard PCH to HDD backplane cable from onboard MiniSAS...
Page 45 System Interconnection Signal (by 3 RAID Card) Item Description Quantity System board (2x10 pin) to F-USB board (2x5 pin) from system board cable to front USB board System board (2x15 pin) to FP (2x15 pin) cable from system board From RAID card to HDD backplane from RAID card MiniSAS...
Page 46: Configuration
Configuration Web GUI introduction The web GUI is a friendly interface for the end users. A user can access the iBMC FW via a web browser, and then go through the server status and do many configurations to the IBMC FW. The default user privilege is set to administrator.
Page 47: Updating The Firmware
Updating the firmware Many common problems can be resolved by updating the firmware. The BMC FW can be updated through a host-based utility or through the web GUI. Restoring the default configuration The BMC FW supports an OEM command to restore all of the configuration values to their defaults. Using the OEM command restores all IPMI configuration parameters and all Linux user configuration files (password, group, and so on)..
Page 48 The following screen shot shows that BMC successfully updated. Updating BMC via a web GUI To update BMC using the web GUI:. Log into the web GUI using a web browser. Select Update from the left tree view, and then click Browse. Configuration 48...
Page 49 Select the BMC FW image file. Click Upload. If the file is a valid file, all other sessions are terminated, and then the image upload begins. If the upload fails, a message displays with a notification to upload another file. Configuration 49...
Page 50 For a successful upload, the current firmware version and the version of the new file are displayed, as well as the Preserve Configuration checkbox, Update button and Cancel button. * Preserve Configuration: Clear to default FW settings or not. Click Update to begin the firmware update process and to view the status of the update. Configuration 50...
Page 51: Bios Settings
When the update is completed, the embedded software automatically reboots. Clicking Cancel terminates the process, and then the embedded software reboots. BIOS settings There are eight menus in the BIOS setup utility, which appear in the following order: Main, Advanced, IntelRCSetup, Server Mgmt, GPNV Logs, Security, Boot, and Save &...
Page 52: Bios Setup Menus
BIOS setup menus The following table provides descriptions for the top-level BIOS setup menus. BIOS Menu Description General product information including BIOS/memory information, system language, and Main time/date Configuration information for legacy option ROM support, PCI subsystem, WHEA, trust Advanced computing, CPU, SATA, USB, serial port redirection, and network stack Server chipset configuration for the north/south bridge and ME subsystem IntelRCSetup...
Page 53: Entering The Pop-Up Boot Menu
System event log (POST) Sensor Sensor Sensor Event Event Event Description Name Type Number Type Data1 Data2 Data3 0x0F 0x09 0x6F 0xC0 0x01 0xFF System firmware error. No system BIOS POST memory is physically installed in Sensor the system. 0x0F 0x6F 0xC0 0x02...
Page 54: Bios Beep Codes
Press the power button on the front control panel to power up the server. Press F2 or DEL during system boot when the Press <DEL> or <F2> to enter setup displays. Use the left and right arrow keys to navigate the different menu options. When a menu option is selected, the top-level screen for that option appears.
Page 55 Upgrading the BIOS using DOS The flash memory update utility loads a fresh copy of the BIOS into flash ROM. This utility only updates the BIOS region. BIOS update utility: AFUDOS.EXE Boot the system to DOS environment and execute the following command to update BIOS: AFUDOS <BIOS ROM File Name>[Option 1][Option 2] AFUDOS<Output BIOS ROM File Name><Commands>...
Page 56: Clearing The Cmos
If [/E] is present alone, only the embedded controller block needs to be updated. Flash Command Description Program main BIOS image afudos XXXX.ROM /P Program main BIOS and BB (Boot Block) afudos XXXX.ROM /P /B Program main BIOS, BB and NVRAM afudos XXXX.ROM /P /B /N Program BB and main BIOS without SMBIOS afudos XXXX.ROM /P /B /R...
Page 57 Select Proceed with flash update. Flash update automatically runs. Wait until <Program new data> completes, and then press Enter to shut down the system. If the signature of FV_MAIN area is invalid, the BIOS automatically enters recovery mode; if this occurs, only perform steps 5 through 10.
Page 58: Checking The Fw Version
Item Description Clear password J12 Clear CMOS J11 BIOS recovery J17 ME firmware recover J19 ME manufacturing mode J21 Checking the FW version Checking the BIOS version using Linux Log into Linux. Open the terminal. Execute the dmidecode t 0 command to display the BIOS version, as shown in the following figure.
Page 59: Checking The Bmc Version Using Linux
Checking the BMC version using Linux Log into Linux. Open the terminal. Execute the ipmitool –I open mc info command to display the BMC version as shown in the following figure. Checking the BMC version using the web GUI Log into the web GUI. Click Properties to display the BMC version, as shown in the following figure.
Page 60: Checking The Event Log
Checking the event log Checking the system event log using Linux remote desktop To check the system event log using Linux Log into Linux. Open the terminal. Execute the ipmitool -I lanplus –H BMCIP –A admin –P password sel list command to check the system event log.
Page 61: Checking The Event Log Using The Bios Setup Utility
Checking the event log using the BIOS setup utility To check the event log using the BIOS setup utility: Enter the BIOS setup utility, and then select the Event Logs menu. Configuration 61...
Page 62 Use the arrow keys to select to the View SMBIOS Event Log option, and then press Enter key. The SMBIOS Event Log displays. The possible error messages that the event log might display are shown in the following table. Take one log for example, move cursor to the second log, then detailed event information will be shown on top right corner as below.
Page 63 Use the arrow keys to select one of the event logs. The detailed information for the event log displays under Event Description: in the right pane. Configuration 63...
Page 64 Configuration 64...
Page 65: Diagrams
Diagrams System board diagram Diagrams 65...
Page 66: Spare Parts Catalog
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP will specify if a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
Page 67: Replaceable Components
Mandatory LSI 9271-8i with Cache Vault LSICVM01 Card 1A32YEK00-600-G Mandatory LSI-2308 SAS HBA MEZZ Card 1A32ULQ00-600-G HP CL2100 807S LSI Crd SAS Cable Kit 1A21AWB00-600-G Onboard PCH Mini SAS to BP cable Assembly 1A32YGL00-600-G Mandatory Tool-less Friction Rail Kit 1A32W7700-600-G...
Page 68 800GB 6G SATA 2.5in SSD 810804H00-187-G Mandatory Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Optional Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
Page 69: Troubleshooting
Troubleshooting Troubleshooting preparation Pre-diagnostic WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating or modifying system components. Important: Refer to the server documentation for information on procedures, hardware options, software tools and operating systems supported by the server.
Page 70: Prepare The Server For Diagnosis
Always locate the documentation for your installed processor model before performing any steps that require installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions, locate the server user and maintenance guide in the HP Enterprise Information Library (http://www.hp.com/go/enterprise/docs).
Page 71: Breaking The Server Down To The Minimum Hardware Configuration
 Some processor models require the use of a processor installation tool, and specific steps are documented to ensure that they do not damage the processor or processor socket on the system board. For server models that have pins inside the processor socket, remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Page 72: Diagnostic Flowcharts
Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, “Start diagnosis flowchart (on page 72)” and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in “General diagnosis flowchart (on page 74)”.
Page 73: Remote Diagnosis Flowchart
Start Diagnosis Go to Do you want Remote to perform the Remote Diagnosis Diagnosis？ Go to general Do you want Diagnosis to perform the General Diagnosis？ Go to Power on Does the server problems power on？ Go to POST problems Does the server complete POST？...
Page 74: General Diagnosis Flowchart
Start Remote Troubleshooting BMC, remote Desktop services Use the Onboard Administrator to Troubleshoot the server Use BMC Does the to Troubleshoot condition still exist？ the server Download Does the OS system log and condition still exist？ BMC log Contact Support General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting.
Page 75: Power-On Problems Flowchart
Start General Diagnosis Record Symptom information Reboot Server to see If condition still exists. Is this a Reseat any components that may have Does the Newly Installed Come loose during shipping and reboot Condition still Server？ the server Exist？ Were options Download the Added or was the Check for Service...
Page 76: Post Problems Flowchart
Possible causes:  Improperly seated faulty power supply  Loose or faulty power cord  Power source problem  Improperly seated component or interlock problem Start Power-on Problems Check for loose power cables Press the power On/Standby button And wait 45seconds Disconnect the Power cable, remove And then reinstall the...
Page 77: Operating System Boot Problems Flowchart
Start server POST problems Video output Verify video is Are the fans Is the health available？ cabled correctly. operating？ LED orange？ Are POST error Message Displayed. Reseat the Indicated Component. Check for loose connections Check the Are there any troubleshooting beep codes？...
Page 78: Troubleshooting General Problems
Start OS boot problems Does the crash, Does the boot blue screen , Auto reboot Device cannot And some error info be detected？ symptom exist？ Reset the boot Device correctly in Reboot and Corrupted OS BIOS Enter The safe Mode Driver compatibility issues Successfully？...
Page 79 Configure the server with the minimum components (one CPU, the least amount of memory, and connect only the display monitor and keyboard). Connect directly to the system board jumper to determine if the server now starts normally Check the power. Remove all of the the power cables. Connect the green cable and the black cable on the PSU power to check the result If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage...
Page 80  Be careful not to touch the CPU pins  When installing the CPU, remember to place the side with triangle point onto the triangle on the board  Correctly installing the CPU is not enough. You must also consider the heat radiation; if the CPU temperature is too high, it might affect the system performance.
Page 81: Hardware Problem Troubleshooting
Hardware problem troubleshooting Power problems Power source problems Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. Plug another device into the grounded power outlet to be sure the outlet works.
Page 82: Internal System Problems
Boot to the BIOS to determine if the utility is configured. Replace another different known functional device to plug into the location to be sure that the server is not faulty. Replace another same model device. Unknown problem Check the server LEDs to see if any statuses indicate the source of the problem. Power down and disconnect power to the server.
Page 83: Usb Drive Key Problems
Be sure the cables are working properly. Replace with known functional cables to test whether the original cables were faulty. Be sure the USB port functions normally with a USB CD-ROM drive. Be sure legacy support for a USB is set enabled in the BIOS. Drive problems (hard drives and solid state drives) Drives are not recognized See the hard drive and server documentation to be sure the hard drive is compatible with the...
Page 84: Fan Problems
Fan problems Fan speed too fast:  Be sure the fans are properly seated and working: Determine if the fan cables are corresponded to the slots. Determine if the fan cables are correctly plugged into the slot pins.  Be sure no ventilation problems exist. ...
Page 85: Processor Problems
Unsupported DIMM in Socket X Possible cause: Unregistered DIMMs or insufficient DIMM timings. Action: Install registered ECC DIMMs. Memory configuration warning The DIMM in socket X does not have a primary width of 4 and only supports standard ECC. Advanced ECC does not function when mixing DIMMs with primary widths of x4 and x8. Possible cause: The installed DIMMs have a primary width of x8.
Page 86: External Device Problems
 Only supported processors should be installed. Specific steps are required for the installation of processors.  Be sure that the socket pins on each processor are intact  Replace the processor with another processor that is known to be properly functioning. Network connection problems Network not working Be sure that no loose connections exist between the LAN port and the system board.
Page 87: Software Problem Troubleshooting
Use care when applying operating system updates (Service Packs, drivers, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, HP recommends that you do not apply the updates. If you decide to apply an operating system update: Perform a full system backup.
Page 88: Application Software Problems
Restoring to a backed-up version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system. If restoring the previous system does not correct the problem, you can restore the current set to be sure you do not lose additional functionality.
Page 89: Rom Problems
Errors occur after the system software is changed Change settings to the original configuration. If more than one setting is changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Check the application log and operating system log for entries which may indicate why the software failed.
Page 90: Boot Problems
Determine the latest firmware version available. Download and update the firmware to the current version supported for the hardware configuration. Verify the firmware update by checking the firmware version. Boot problems Possible cause: The BIOS ROM flash fails. The system ROM is corrupt. A logical drive is not configured by the LSI RAID controller.
Page 91: Battery Replacement
Battery replacement If the server no longer automatically displays the correct date and time, you might need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.
Page 92: Firmware Update Tools
Firmware update tools This chapter describes the firmware the system firmware types, support OS, utility for firmware update and supported server mode. Firmware Type Supported OS Server Mode Firmware Tool Offline AFUDOS.exe System BIOS Offline BMCFWUD.EXE Linux (32/64-bit) Online bmcfwul Windows (32/64-bit) Online Bmcfwuw.exe...
Page 93: Firmware And Drivers Support
Firmware and drivers support Firmware list System board programming data BIOS CPLD LAN EEPROM (I350) LAN EEPROM (82599) HDD backplane CPLD FW SAS Expander FW HBA/RAID card LSI9271-8i RAID Card FW (optional) LSI2308 HBA Card FW (optional) Device drivers Chipset (Wellsburg) SATA Controller RSTe (AHCI) SAS Controller RSTe (SCU) LAN (Powerville i350)
Page 94: Regulatory Information
Regulatory information Safety and regulatory compliance For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). USA FCC verification notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ...
Page 95: Japanese Voluntary Control Council For Interference (Vcci) Statement
Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: http://www.hp.eu/ certificates. (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
Page 96: Taiwanese Class A Warning Statement
тел/факс: +7 (495) 797 35 00, +7 (495) 287 89 05  HP Belarus: ИООО «Хьюлетт-Паккард Бел », 220030, Беларусь, г. Минск, ул. Интернациональная, 36-1, офис 722-723, тел.: +375 (17) 392 28 18, факс: +375 (17) 392 28 21 ...
Page 97: Safety
Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). Regulatory information 97...
Page 98: Warnings & Safety/Warnungen & Sicherheit/Предупреждения И Безопасность
Warnings & Safety/ Warnungen & Sicherheit/ Предупреждения и безопасность Important safety and compliance information Be sure to read all caution and warning statements in this documentation before performing any procedure in this user and maintenance guide. To avoid potential problems, ALWAYS read the warnings, cautionary and safety information that comes with server documentation before removing, replacing, reseating or modifying system components.
Page 99: Sicherheitsvorkehrungen
Sicherheitsvorkehrungen Ü berwachen Sie folgende Sicherheitsvorkehrungen wenn Sie die Anlage aufbauen.  Folgen Sie allen Warnungen und Anweisungen die auf der Anlage stehen.  Stellen Sie sicher dass die Spannung und Frequenz der Stromquelle der Spannung und Frequenz auf dem Etikett mit den elektrischen Nennwerten auf der Anlage entspricht. ...
Page 100: Symbole
This symbol indicates hazardous moving parts are nearby. CAUTION: When replacing the lithium battery, use only the HP spare battery designated for this product. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 101 Dieses Symbol weist auf nahe gelegene bewegende Teile hin. VORSICHT: Wenn Sie die Lithium Batterie austauschen nutzen Sie ausschließlich HP Teilenummer XXXXX oder einen gleichwertigen durch den Hersteller empfohlenen Batterietyp. Wenn Ihr System über ein Lithium Batterie enthaltendes Modul verfügt, ersetzen Sie es ausschließlich durch ein Modul desselben Herstellers.
Page 102: Предупреждающие Символы
Einige Laserprodukte enthalten eine integrierte 3A Klasse oder 3B Klasse Laserdiode. Beachten Sie bitte Folgendes. Gefahr Laserstrahlung falls geö ffnet. Blicken Sie nicht in den Laserstrahl, schauen sie nicht direkt durch optische Instrumente und vermeiden sie direkte Exposition der Augen mit dem Laserstrahl. Class 1 Laser Product Klasse 1 Laserprodukt Gefahr...
Page 103: Safety Statements
ВНИМАНИЕ: Во время замены литиевого аккумулятора используйте только HP номер компонента ХХХХХХ или другой похожий тип аккумулятора, рекомендованный производителем. Если у Вашей системы есть часть, в которой используется литиевый аккумулятор, во время замены аккумулятора используйте только аккумулятор того же типа...
Page 104 CAUTION: Laser Drive Equipment The optical transceiver module in this server is a laser Class 1 product. Ambient Operation This equipment cannot be operated above an ambient operation temperature of 40 degrees centigrade. Equipment Location This equipment can only be accessed by SERVICE PERSONNEL or by USERS who have been instructed about the reasons for the restrictions applied to the location.
Page 105: Sicherheitshinweise
CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 106 Elektrische Energie von Strom-, Telefon- und Kommunikationskabeln sind gefährlich. Um Stromschlaggefahr zu vermeiden: Gefahr  Verbinde oder entferne keine Kabel oder führe keine Installation, Instandhaltung oder Neukonfiguration während eines Gewittersturms durch.  Verbinde alle Stromkabel mit einer ordnungsgemäß verkabelten und grundierten Steckdose. ...
Page 107: Информация О Безопасности
Информация о безопасности Пожалуйста, внимательно прочитайте следующую информацию о безопасности. Сохраните это руководство для дальнейшего использования. Пожалуйста, прочтите эту главу перед обслуживанием. ВНИМАНИЕ: Оборудование с лазерным приводом Модуль оптического передатчика в этом сервере относится к лазерной продукции Класса 1. Рабочая температура Это...
Page 108: Warnings And Cautions
ВНИМАНИЕ: Кнопка управления питанием на устройстве и выключатель на источнике питания не выключают электричество, подающееся на устройство. Для полного отключения электроэнергии убедитесь, что все шнуры отключены от розеток. ВНИМАНИЕ: Никогда не снимайте крышку с источника питания или других частей системы, на которых изображены такие символы. Если...
Page 109: Warnungen Und Vorsichtsmaßnahmen
WARNING: To reduce the risk of personal injury or damage to the equipment:  Observe local occupation health and safety requirements and guidelines for manual handling.  Obtain adequate assistance to lift and stabilize the chassis during installation or removal. ...
Page 110: Предупреждения И Меры Предосторожности
WARNUNG: Um das Risiko von Verletzungen an Personen oder Schäden an Anlage zu verringern, stellen Sie Folgendes sicher:  Beachten Sie die ö rtlichen Anforderungen und Richtlinien zur Sicherheit am Arbeitsplatz beim Umgang mit Geräten.  Lassen Sie sich beim Anheben und Stabilisieren des Gehäuses während des Ein- bzw. Ausbaus in geeigneter Weise unterstützen.
Page 111: Electrostatic Discharge
ПРЕДУПРЕЖДЕНИЕ: Чтобы минимизировать риск получения травм или повреждения оборудования:  Соблюдайте местные требования охраны труда и техники безопасности, а также руководства для ручных операций.  Получите необходимую помощь для подъема и стабилизации корпуса во время установки или перемещения.  Сервер остается неустойчивым, если он не прикреплен к направляющим. ...
Page 112: Elektrostatische Entladungen
WARNING: The circuit boards and hard drives contain electronic components that are extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy these components. Wear an antistatic wrist strap when handling the media drive assemblies, circuit boards, processors, DIMMs and PCIe cards. When servicing or removing server components, attach an antistatic strap to your wrist and then to a metal area on the server chassis then disconnect the power cord from the server and the wall receptacle.
Page 113: Электростатический Разряд
WARNUNG: Die Platinen und Festplatten enthalten elektronische Bauteile die sehr empfindlich gegenüber statischer Elektrizität sind. Einfache Mengen an statischer Elektrizität von Kleidung oder Arbeitsumgebung kann die Bauteile zerstö ren. Tragen Sie antistatische Riemen bei der Montage der Wechselspeicher-Laufwerke, Platinen, Prozessoren, DIMMs und PCIe Karten. Bei der Wartung oder dem Ausbau von Serverteilen befestigen Sie einen antistatischen Riemen am Handgelenk und einem metallischen Bereich auf dem Servergehäuse und trennen sie das Stromkabel vom Server und der Wandsteckdose.
Page 114 ПРЕДУПРЕЖДЕНИЕ: Печатные платы и жесткие диски содержат электронные компоненты, которые очень чувствительные к статическому электричеству. Обычный электростатический разряд с одежды или в рабочей обстановке может уничтожить эти компоненты. Одевайте антистатические браслеты во время сборки системы, работы с дисками, печатными платами, процессорами, модулями...
Page 115: Specifications
Specifications Environmental specifications Specification Value Temperature range* 10~35 degree Operating -40~70 degree Non-operating 50%~80% Relative humidity (noncondensing) 50%~90% (Non-condensing) Non-operating * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Page 116: Support Information
Support information Before you contact HP Be sure to have the following information available before you call HP:  Technical support registration number (if applicable)  Product serial number  Product model name and number  Product identification number ...

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HP CL2100 G3 807S User And Maintenance Manual

Component Identification

Operations

Installation

Cabling

Configuration

Diagrams

Spare Parts Catalog

Troubleshooting

Diagnostic Flowcharts

Battery Replacement

Firmware Update Tools

Firmware and Drivers Support

Regulatory Information

Warnings & Safety/Warnungen & Sicherheit/Предупреждения И Безопасность

Specifications

Support Information

Quick Links

Troubleshooting

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Summary of Contents for HP CL2100 G3 807S

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Table of Contents