Chart A-3 Troubleshooting The Password; Chart A-4 Troubleshooting Telnet - ZyXEL Communications Vantage RADIUS 50 User Manual

Problems with the Password
PROBLEM
I cannot access
Vantage RADIUS.
Problems with Telnet
PROBLEM
I cannot access
Vantage RADIUS
through Telnet.
Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
♦ Web browser pop-up windows from your device.
♦ JavaScripts (enabled by default).
♦ Java permissions (enabled by default).
Internet Explorer versions may vary.
Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Troubleshooting

Chart A-3 Troubleshooting the Password

The Password and Username fields are case-sensitive. Make sure that you enter
the correct password and username using the proper casing.
Use the RESET button on the front panel of Vantage RADIUS to restore the factory
default configuration file (hold this button in for about 5 seconds or until the SYS
LED starts to blink). This will restore all of the factory defaults including the
password.
Check that the access method is not disabled in the REMOTE MANAGEMENT
screen.
Check that the computer IP address is allowed to access Vantage RADIUS.
For HTTPS, check the port number has not changed in the REMOTE
MANAGEMENT screen.

Chart A-4 Troubleshooting Telnet

Refer to the Problems with the Ethernet Interface section for instructions on
checking your Ethernet connection.
Check that telnet is enabled in the REMOTE MANAGEMENT screen.
Internet Explorer 6 screens are used here. Screens for other
Vantage RADIUS User's Guide
CORRECTIVE ACTION
CORRECTIVE ACTION
A-3