Contacting Customer Support - Lexmark CS510 User Manual

Troubleshooting
Action
Step 3
Check if the network is working.
a
Print a network setup page.
b
Check the first section of the network setup page and confirm
that the status is Connected.
Note: If the status is Not Connected, then the connection
may be intermittent, or the network cable may be defective.
Contact your system support person for a solution, and then
print another network setup page.
c
Open a Web browser, and then type the printer IP address.
d
Press Enter.
Does the Embedded Web Server open?
Step 4
Check if the cable connections to the printer and print server are
secure.
a
Connect the cables properly. For more information, see the
setup documentation that came with the printer.
b
Open a Web browser, and then type the printer IP address.
c
Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Does the Embedded Web Server open?

Contacting customer support

Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Go to http://support.lexmark.com
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
to receive e‑mail or chat support, or browse through the library of manuals,
Yes No
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Contact your system
solved. support person.
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