Figure 171: Dial By Name Group In Ivr Key Pressing Events; Figure 172: Dial By Name Group In Inbound Rule - Grandstream Networks UCM6100 Series User Manual

6. Select Type
Specify the select type on the searching result. The IVR will confirm the name/number for the party the
caller would like to reach before dialing out.
By Order: After the caller enters the digits, the IVR will announce the first matching party's name and
number. The caller can confirm and dial out if it's the destination party, or press * to listen to the next
matching result if it's not the desired party to call.
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can
press number 1 to 8 to select and call, or press 9 for results in next page.
The Dial By Name group can be used as the destination for inbound route and key pressing event for
IVR. The group name defined here will show up in the destination list when configuring IVR and inbound
route. If Dial By Name is set as a key pressing event for IVR, user could use '*' to exit from Dial By
Name, then re-enter IVR and start a new event. The following example shows how to use this option.

Figure 171: Dial By Name Group In IVR Key Pressing Events

Figure 172: Dial By Name Group In Inbound Rule

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UCM6100 Series User Manual