x
BIOS password .............................................................................................................. 106
Performance (OS) ............................................................................................................................ 106
Intermittent shutdown ................................................................................................. 107
Blue screen .................................................................................................................... 108
No wake up .................................................................................................................... 112
Unresponsive ................................................................................................................ 113
Slow performance ......................................................................................................... 113
Incorrect time and date ................................................................................................ 114
Display ............................................................................................................................................. 115
Display anomalies ......................................................................................................... 115
Symptom .................................................................................................... 115
Quick check ................................................................................................. 116
Dead pixel ..................................................................................................................... 117
No video (internal) ........................................................................................................ 117
No video (external) ....................................................................................................... 118
DisplayPort/VGA ........................................................................................................... 118
HDMI .............................................................................................................................. 118
Touch screen ................................................................................................................. 120
I/O devices ....................................................................................................................................... 121
Keyboard ....................................................................................................................... 121
Keyboard point stick ..................................................................................................... 122
Keyboard backlight ....................................................................................................... 122
TouchPad ....................................................................................................................... 123
WWAN ............................................................................................................................ 125
USB ................................................................................................................................ 126
Smart card reader ......................................................................................................... 127
Thunderbolt (TB) ........................................................................................................... 129
Thunderbolt 3 dock ....................................................................................................... 130
Storage ............................................................................................................................................ 131