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Table of Contents
Related Manuals for HP Envy 17-n000
Summary of Contents for HP Envy 17-n000
- Page 1 User Guide...
- Page 2 HP End User License This computer may require upgraded and/ or Hewlett-Packard Company under license. Intel, Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
- Page 5 Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
- Page 6 Processor configuration setting (select models only)
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Page 7: Table Of Contents
Table of contents 1 Starting right ..............................1 Best practices ................................. 1 More HP resources ..............................2 2 Getting to know your computer ........................3 Finding your hardware and software information ....................3 Right side ................................4 Left side ................................. 5 Display .................................. - Page 8 Resolving a low battery level when the computer cannot exit Hibernation ....27 Running on external AC power ..........................27 Troubleshooting power problems ..................... 28 HP CoolSense (select models only) ........................28 Refreshing your software content with Intel Smart Connect Technology (select models only) ......29 Shutting down the computer ..........................29...
- Page 9 Backing up your software applications and information ..................38 Using an optional security cable ......................... 38 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............39 Starting Setup Utility (BIOS) ..........................39 Updating the BIOS ..............................39 Determining the BIOS version ......................
- Page 10 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........41 10 Backing up, restoring, and recovering ......................42 Creating backups ..............................42 Creating recovery media to recover the original system ..............42 What you need to know ....................42 Creating the recovery media ................
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Page 11: Starting Right
This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, and where to go to get more HP resources. -
Page 12: More Hp Resources
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/... -
Page 13: Getting To Know Your Computer
Getting to know your computer Finding your hardware and software information Select Start > Computer. ▲ A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Finding your hardware and software information... -
Page 14: Right Side
Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page Security cable slot Attaches an optional security cable to the computer. NOTE:... -
Page 15: Left Side
Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●... - Page 16 Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). Memory card reader Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.
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Page 17: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. -
Page 18: Top
TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer... -
Page 19: Lights
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. -
Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)
Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 21: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or the spacebar. Windows key Displays the Windows Start menu. Action keys Execute frequently used system functions. NOTE: On select models, the action key turns the radiance... -
Page 22: Bottom
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound. -
Page 23: Labels
Microsoft Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed. -
Page 24: Connecting To A Network
Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. -
Page 25: Connecting To A Wlan
To use operating system controls, select Start > Control Panel > Network and Internet > Network and Sharing Center. For more information, select Start > Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. -
Page 26: Sharing Data And Drives And Accessing Software
Connecting to a LAN requires an 8-pin, RJ-45 network cable. To connect the network cable, follow these steps: Plug the network cable into the network jack (1) on the computer. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. -
Page 27: Enjoying Entertainment Features
For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio- out (headphone)/audio-in (microphone) jack on your computer. -
Page 28: Using Sound Settings
To open the audio control panel, select Start > Control Panel > Hardware and Sound, and then select ▲ Bang & Olufsen. Using sound settings Sound settings control volume, playback, recording and system sounds on your computer. To view or change sound settings: Select Start >... -
Page 29: Setting Up Hdmi Audio
● Extend: View the screen image extended across both the computer and external device. ● External screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device as follows. -
Page 30: Navigating The Screen
Navigating the screen You can navigate the computer screen in the following ways: ● Touch gestures ● Keyboard and mouse NOTE: An external USB mouse (purchased separately) can be connected to a USB port on the computer. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. -
Page 31: Two-Finger Pinch Zoom
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Two-finger scroll Use the two-finger scroll to move up, down, or sideways on a page or image. -
Page 32: Using The Hot Keys
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 39 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. -
Page 33: Using Alt Gr Key Combinations
Using ALT GR key combinations Some countries have keyboards with an ALT GR key that is used for special key combinations. To type the rupee symbol on a keyboard that includes this key, use the alt gr+4 key combination. Region-specific keyboards in India can use the ctrl+shift+4 keys for the rupee symbol. -
Page 34: Managing Power
Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves power so that computer performance is balanced with power conservation. -
Page 35: Manually Initiating And Exiting Hibernation (Select Models Only)
Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. Select Start > Control Panel > System and Security > Power Options. In the left pane, click Choose what the power button does. Click Change Settings that are currently unavailable. -
Page 36: Running On Battery Power
Finding battery information To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, select Start > HP Support Assistant > Next > Battery and performance >... -
Page 37: Identifying Low Battery Levels
To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are onboard aircraft. -
Page 38: Troubleshooting Power Problems
When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on. -
Page 39: Refreshing Your Software Content With Intel Smart Connect Technology (Select Models Only)
To turn CoolSense off or on, follow these steps: Select Start > Control Panel > Hardware and Sound > HP CoolSense. Select On or Off. Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. -
Page 40: Maintaining Your Computer
You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. -
Page 41: Using Disk Cleanup
Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. -
Page 42: Cleaning The Display (All-In-Ones Or Notebooks)
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on. ● Turn off the computer. ● Disconnect AC power. ● Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. - Page 43 ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
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Page 44: Securing Your Computer And Information
Security cable lock Locating your security software HP Security Assistant (select models only) provides a starting location for quick access to a collection of security software applications that are organized by task. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the following security tasks: ●... -
Page 45: Setting Windows Passwords
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. Use the following tips for creating and saving passwords: ● To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. -
Page 46: Using The Fingerprint Reader (Select Models Only)
Getting to know your computer on page Using HP SimplePass (select models only) HP SimplePass provides an easy-to-use interface to help secure your computer and simplify the way you log on to your computer and password-protected websites. Use a registered fingerprint to: ●... -
Page 47: Using Antivirus Software
Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available. -
Page 48: Using Hp Touchpoint Manager (Select Models Only)
Using HP Touchpoint Manager (select models only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you to reduce time spent solving end-user device and security issues. -
Page 49: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)
Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 50: Downloading A Bios Update
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 51: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 52: 10 Backing Up, Restoring, And Recovering
(purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub. -
Page 53: Creating System Restore Points
To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created. -
Page 54: What You Need To Know
To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+prt To copy the entire screen, press Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is added to the document. -
Page 55: Restore And Recovery
Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before. -
Page 56: Recovering Using Hp Recovery Partition (Select Models Only)
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail. - Page 57 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Restore and recovery...
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Page 58: 11 Specifications
19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W DC plug of external HP power supply NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. -
Page 59: 12 Electrostatic Discharge
12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. -
Page 60: 13 Accessibility
13 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. -
Page 61: Index
22 corporate WLAN connection 15 volume up 22 HP 3D DriveGuard 30 critical battery level 27 wireless 22 HP and third-party software updates, critical security updates, installing antivirus software, using 37 installing 37 Audio 17 HP PC Hardware Diagnostics (UEFI) - Page 62 4 recovering the original system 45 TouchPad mute 9 recovery 45 buttons 8 power 4, 9 HP Recovery Manager 45 using 20 RJ-45 (network) status 5 recovery discs 42 TouchPad gestures webcam 7 recovery media 42 tap 20...
- Page 63 using passwords 34 using sound settings 18 using the power meter 25 using the TouchPad 20 vents, identifying 12 video 18 webcam 17 webcam light, identifying 7 webcam, identifying 7 Windows Backup and Restore restoring files 45 Windows key, identifying 11 Windows passwords 35 wireless button 14 wireless certification label 13...