Remote Support; Overview; Setting Up Customer Information; Entering And Modifying Customer Information - HP storevirtual 3200 User Manual

Remote support

Overview

Hewlett Packard Enterprise Remote Support with STaTS monitors your StoreVirtual 3200 storage system and
allows the storage system to proactively contact Hewlett Packard Enterprise if issues arise on the system. All
major (a warning in the event log) and minor (an alert in the event log) hardware events generate an alert that
is sent to the customer-specified user and to Hewlett Packard Enterprise Support. This alert automatically
opens a support case when action from Hewlett Packard Enterprise is required. Generally, these alerts
indicate that hardware should be replaced. Hewlett Packard Enterprise Support can then quickly ship
replacement parts to ensure optimal performance and availability. Remote Support submits data to Hewlett
Packard Enterprise Support using an HTTPS connection over the Internet. If needed, you can specify a web
proxy server to connect to the Internet. Alerts are transmitted over the firewall-friendly port 443.
NOTE:
Hewlett Packard Enterprise recommends entering the entitlement serial and product numbers even if
you do not intend to use Remote Support. The numbers are saved with the configuration and can be
restored when the configuration is restored.

Setting up customer information

Procedure
1. The Customer Information page displays the information of the person who should be contacted when
Remote Support indicates that a support case is needed.

Entering and modifying customer information

Procedure
1. From the StoreVirtual main menu, select Support.
2. Click Edit on the Customer Information page.
3. Enter or edit the contact information. The required fields are Email address or Phone number and
Country.
4. Click OK.
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