Answering A Call; Making A Call; Putting A Call On Hold; Transferring A Call - Avaya one-X Quick Reference

Answering and Making a Call

Answering a Call

1. Answer an incoming call in one of the following ways:
If you are not on another call
If you are on another call

Making a Call

1. Lift the handset, or press Speaker or a line button for an available line.
2. Dial the number you want to call.

Putting a Call on Hold

1. Press Phone to view the main Phone screen, if necessary.
2. Select the line you want to put on hold.
3. Press Hold.
4. Press Resume to retrieve the call.

Transferring a Call

1. From the Phone screen, select the line you want to transfer.
2. Press Transfer.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log list.
4. Press Complete to transfer the call.

Conference Calls

Setting up a conference call

1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the Contacts list, or call the person from
the Call Log list.
4. Press Join to add the person to the existing call.

Adding a person on hold to a conference call

1. From the Phone screen, select your active call.
2. Press Conf.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call off hold.
5. Press Join to add the person to the conference call.

Dropping a person from a conference call

1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.
Option Description
Lift the handset, or press the line button next
to the incoming call, or press Speaker to
answer using the speakerphone, or press
Headset to answer using the headset.
From the Phone screen, scroll to the line with
the incoming call and press Answer or OK ,
or press the line button next to the incoming
call.