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OBSERVED PROBLEM
Yellow fl ame in front burner
during burner combustion
Slight smoke or odor during
initial operation
Appliance produces a whis-
tling noise when burners
are lit
White powder residue form-
ing within burner box or on
adjacent walls or furniture
Moisture/condensation no-
ticed on windows
Remote does not function
Appliance produces a click-
ing/ticking noise just after
burners are lit or shut off
126817-01D
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Residues from manufac-
turing processes and logs
curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on appli-
ance blocked
4. Dirty or partially clogged
burner orifi ce(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Battery is not installed. Bat-
tery power is low
1. Metal expanding while
heating or contracting while
cooling
2. Wire connection loose or
wire broken
SuperiorFireplaces.us.com
REMEDY
1. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see Cleaning and
Maintenance, Page 30)
2. Replace gas regulator
1. Problem will stop after a few
hours of operation
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installa-
tion clearances (see Pag-
es9-11)
4. Clean burners (see Clean-
ing and Maintenance,
Page 30) or replace burner
orifi ce(s)
1. Turn appliance off when
using furniture polish, wax,
carpet cleaners or similar
products
1. Refer to Air for Combustion
and Ventilation require-
ments (Page 6)
1. Replace batteries in receiv-
er and hand-held remote
1. This is normal with most
appliances. If noise is ex-
cessive, contact qualified
service person
2. Check wiring connections
(see wiring diagram, Page
35). Replace wire harness
if necessary.
33
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