Obtaining Other Information; Checklist For Deployment - H3C S5830 Series Troubleshooting Manual

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If the diagnostic file is larger than 10000 bytes and the saving time is correct, the saving operation
is successful. If the diagnostic file has a size of 0 (-1) or the saving time is incorrect, the saving
operation failed. You must configure the system to print the diagnostic information on the console.
If the flash memory has no more space during the saving process, the system prints the excess
diagnostic information on the console.
You can use FTP to download the diagnostic file to a PC and send the file to H3C Support.
If you enter n at the prompt "save or display diagnostic information (Y=save, N=display)? [Y/N]:",
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the system prints all diagnostic information on the console. Before you select n, enable information
capture on the HyperTerminal or Telnet window.
If you are using the console port, the information collection process takes about 20 minutes. If you
are using Telnet, the information collection process takes about 3 minutes.
After you obtain the diagnostic information, send the file to H3C Support.

Obtaining other information

Besides diagnostic information, the following information is also helpful for troubleshooting:
LED state information, such as port LEDs, expansion interface card LEDs, and system status LEDs.
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Operation information about other relevant devices, configuration information, and log files.
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Your opinions on this problem.
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Measures taken on site and the results.
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• Solution to the problem if the problem has been solved.

Checklist for deployment

The following checklist serves as a deployment guide to help you eliminate potential configuration errors
at different deployment sites. Select items according to your deployment environment.
Table 1 Checklist
Item
Environment
and device
hardware
status
-rw- 429516 Aug 19 2010 15:59:51
-rw- 13090 May 13 2013 13:07:03
drw- - Apr 09 2010 13:47:34
-rw- 406528 Dec 11 2012 15:43:37
-rw- 22600 Jul 01 2013 11:11:42
drw- 724660 May 03 2013 14:05:15
Command or
Sub-item
method
Environment display environment
Fan display fan
mpu.btw
config.cwmp
seclog
lsv158308616_v1.06.btw
5830-cmw520-r1118h01.bin
default.diag
Result
□OK
□NOK
□Not related
□OK
□NOK
□Not related
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Remarks
The temperature of the device
must be lower than 62°C
(143.6°F).
Make sure the fans are
operating correctly.