Table Of Contents - H3C S5830 Series Troubleshooting Manual

Contents
General troubleshooting procedures ·························································································································· 1
Obtaining diagnostic information ··································································································································· 1
Obtaining other information ············································································································································ 2
Checklist for deployment ············································································································································· 2
Troubleshooting hardware ·········································································································································· 7
Unexpected switch reboot ················································································································································ 7
Symptom ···································································································································································· 7
Troubleshooting flowchart ······································································································································· 7
Solution ······································································································································································ 8
Operating power supply failure ······································································································································ 8
Symptom ···································································································································································· 8
Solution ······································································································································································ 8
Newly-installed power supply failure ······························································································································ 9
Symptom ···································································································································································· 9
Solution ······································································································································································ 9
Fan tray failure ·································································································································································· 9
Symptom ···································································································································································· 9
Solution ··································································································································································· 10
Related commands ························································································································································· 10
Troubleshooting system management ······················································································································· 10
Temperature alarming ··················································································································································· 11
Symptom ································································································································································· 11
Troubleshooting flowchart ···································································································································· 11
Solution ··································································································································································· 11
Related commands ························································································································································· 12
Troubleshooting ports ················································································································································· 12
10/100/1000Base-T copper port fails to go up ······································································································· 12
Symptom ································································································································································· 12
Troubleshooting flowchart ···································································································································· 13
Solution ··································································································································································· 13
100/1000-Mbps SFP fiber port fails to go up ··········································································································· 14
Symptom ································································································································································· 14
Troubleshooting flowchart ···································································································································· 15
Solution ··································································································································································· 15
10-Gigabit SFP+ fiber port fails to go up ···················································································································· 17
Symptom ································································································································································· 17
Troubleshooting flowchart ···································································································································· 18
Solution ··································································································································································· 19
Error frames (for example, CRC errors) on a port ······································································································ 20
Symptom ································································································································································· 20
Troubleshooting flowchart ···································································································································· 21
Solution ··································································································································································· 21
Failure to receive packets ·············································································································································· 23
Symptom ································································································································································· 23
Troubleshooting flowchart ···································································································································· 23
Solution ··································································································································································· 23
Failure to send packets ·················································································································································· 25
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