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After Sales Services
If you have problems with the
terminal
Before asking repair, see "Troubleshooting"
(P.191) in this manual to check the problem. If
the problem still persists, contact "Repairs"
on the last page (in Japanese only).
If repair is required resultingly
Bring the terminal to the DOCOMO-specified
repair office. However, it must be taken
during business hours of the repair office.
Make sure to bring a warranty card with the
product when you visit the shop. Note that
repair may take some days depending on the
problem.
* Recycled parts which meets DOCOMO
quality standard may be used for repairs.
Within the warranty period
■
We repair the terminal free of charge
･
based on the terms documented in the
warranty.
When requesting a repair, make sure to
･
bring the warranty card with the terminal.
Repair requests that are not accompanied
by the warranty or that involve
malfunction and damage due to incorrect
handling by the owner (damage of liquid
crystal, connector, etc.) will only be
repaired at the owner's expense, even if
the warranty period is still effective.
Malfunction due to use of devices and
･
consumable parts other than those
specified by DOCOMO will only be
repaired at the owner's expense, even if
the warranty period is still effective.
Note that repair may be refused in the
■
following cases:
When the terminal has corrosion due to
･
wet by liquid, condensation, perspiration,
etc. or the internal circuit board is
damaged or deformed (we may not be
able to repair when the microUSB jack,
headset jack, liquid crystal, etc. is
damaged or the frame itself is cracked)
based on the result of our examination.
* Even if repair is possible, it will be done at the
owner's expense, as this type of corrosion or
damage is not covered by the warranty.
If the warranty period expires
■
We will repair the terminal at the owner's
expense.
200
Appendix/Index
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