How To Issue A Refund - VeriFone Vx 810 Duet Reference Manual

How to Issue a Refund

Use Refund to issue a credit on a cardholder's credit or debit card. The steps
below apply to all refunds. After completing the first three steps, proceed to
the applicable section.
At the Main Menu, press
1
and select F1.
2 Enter
PASSWORD
3
Enter
AMOUNT
Credit Cards
1 Swipe the credit card.
2 A receipt will print upon successful completion of the transaction.
3 Press (F1
YES
Debit Cards
1 Swipe the debit card.
2 Hand the PIN pad to the customer to confirm amount by pressing
3 The customer confirms the total amount by pressing
4 Customer presses
5 Customer enters PIN into pad and presses
6 A receipt will print upon successful completion of the transaction.
7 Press (F1) to print customer receipt.
YES
EMV (Chip) Cards
1 Ask the customer to insert Card and confirm transaction by pressing
2 Follow the display prompts based on the card type (credit or debit).
3 Remove card when instructed by the terminal.
SCROLL
and press OK.
of the refund and press
to print customer receipt.
)
(F1) or
CHQ SAV
until appears
REFUND
OK.
(F2).
OK on the PIN pad.
X
V 810 DUET REFERENCE GUIDE
OK.
OK.
YES.
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