NETGEAR MR1100 User Manual page 6

Nighthawk M1 4GX Gigabit LTE Mobile Router
Power Off the Mobile Router Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Power Off the Mobile Router From the NETGEAR Mobile App . . . . . . . . . . . 70
Power Off the Mobile Router From a Web Browser . . . . . . . . . . . . . . . . . . . . 71
View Details About Your Mobile Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
View Mobile Router Details From the NETGEAR Mobile App . . . . . . . . . . . . . 71
View Mobile Router Details From a Web Browser . . . . . . . . . . . . . . . . . . . . . . 71
Chapter 9 Frequently Asked Questions
Why can't my device connect to the mobile router? . . . . . . . . . . . . . . . . . . . . . . 74
Why can't I access the Internet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Why is the signal indicator always low?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Why is the download or upload speed slow? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
What do I do if I forget my admin login password? . . . . . . . . . . . . . . . . . . . . . . . 75
How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . . . 75
The LCD is not lit. How do I know if the mobile router
is still powered on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
How do I find my computer's IP address? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
How do I find a device's MAC address? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Where can I find more information?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Chapter 10 Troubleshooting
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
The WiFi Network Name Is Not in the List of Networks . . . . . . . . . . . . . . . . . . . 79
The No Signal Icon Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cannot Log In to the Mobile Router Using a VPN . . . . . . . . . . . . . . . . . . . . . . . . . 79
The Mobile Router Cannot Connect to a Computer Running Windows Vista. . 80
The Mobile Router Does Not Connect to the Cellular Network . . . . . . . . . . . . . 80
Appendix A Specifications
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Supported RF Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
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