Diagnosing The Problem; Error Messages - Epson CX6500 Reference Manual

Troubleshooting

Diagnosing the Problem

Error messages

Epson Status Monitor
Running a printer operation check
If you are connecting via the USB interface and are having difficulty printing, the problem may be
related to your USB connection. Refer to
If your problem is not USB related, troubleshooting problems is best handled in two easy steps: first
diagnose the problem, then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online
problem solving, the control panel, the Epson Status Monitor utility, or by running a printer operation
check. Refer to the sections below.
If you have a specific problem relating to print quality, a printout problem not related to print quality, or
a paper feeding problem, or if the CX6500 does not print at all, refer to the appropriate section in this
chapter.
To solve a problem, you may need to cancel printing. For details, see
Error messages
You can identify many common problems using the ! Error light and error messages on your control
panel. If the CX6500 stops working and the ! Error light is on, use the following table of error messages
to diagnose the problem, then try the recommended solution.
Error Messages
There is no Index Sheet
or it is not set correctly.
Please perform again
after a check.
Correcting USB Problems
Problem
The Index Form is not
placed correctly.
for details.
Canceling Printing.
Solution
Place the Index Form correctly. See
Placing Photos and Documents on
the Document Table.