Handset Display Reads "Duplicate Ip Address; Handset Display Reads "No Service; Handset Display Reads "Searching - Avaya D100 Installation And Administration Manual

Troubleshooting

Handset display reads "Duplicate IP Address"

The handset display reads Duplicate IP Address when the base station detects duplicate
addresses in the subnet. Verify your IP settings.

Handset display reads "No Service"

If the handset display reads No Service then the base station has lost connectivity to IP Office.
Navigate the Administrator Setting menu to view error information and attempt to resolve the
error using the information in the following table.
For more information, see
Error message
No Configuration Server
No Connection
Not Configured
Wrong Market

Handset display reads "Searching"

The handset display reads Searching when you are outside the range of the base station or
when the base station is out of service.
86 D100 SIP Wireless Terminal Installation and Administration Guide
Error information on page 63.
Resolution
The base station could retrieve configuration data from IP
Office.
Verify the IP connectivity.
Verify the IP connectivity.
The base station is not configured on IP Office.
Verify the configuration in IP Office Manager. Specifically,
check that the base station's MAC Address is configured
correctly.
The IP Office system companding law does not match the
market for the base station.
If the IP Office system operating mode uses companding law
of mu-law and market=Global, it is a match.
If the IP Office system operating mode uses companding law
of a-law and the market=EU, it is a match.
Any other configuration is a mismatch.
Comments? infodev@avaya.com
December 2012