Section 9 Troubleshooting
Applications
Problem
I cannot install applications.
Configuration File
Problem
I cannot set the configuration file.
Checking the Status of the Unit
You can check the status of the unit by using Web user interface programming (® see 4.3.2 Network
Status and 4.3.3 VoIP Status) or by looking at system logs (® see 5.4.3 Syslog Settings) sent from the
unit.
To check the setting status in the Web user interface
1.
Click the [Status] tab, and then click [Network Status] to check the network settings.
2.
Check the status displayed.
3.
Click [VoIP Status] to check the VoIP settings.
4.
Check the status displayed.
To send system logs to the syslog server
Set the following parameters to specify your PC (Windows, Linux
–
SYSLOG_ADDR: Specifies the IP address or FQDN of the syslog server.
–
SYSLOG_PORT: Specifies the port number of the syslog server.
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Administrator Guide
•
Confirm that the application you are installing is saved in
the root directory of the SD card (® see 6.4 Adding
Applications).
•
Confirm that the file extension of the application you are
installing is ".apk".
•
When importing the configuration file using an SD card,
confirm that the firmware is saved in the root directory of
the SD card (® see 2.4.3 Loading Settings Using the
SD card).
•
The configuration file cannot be imported from the SD card
while on a call. End the current call.
•
Confirm that the file extension of the configuration file is
".cfg".
•
Confirm that the configuration file is configured correctly
(® see 5.2.1 Configuration File Specifications).
operating system, etc.) as the syslog server:
®
Cause/Solution
Cause/Solution
Document Version 2011-11