Fortinet FortiGate 1U Quick Start Manual page 32

11. Verify that you can connect to the wan1 IP address of the FortiGate unit.
Once you have established that the internal network is operating, ping the FortiGate wan1
interface IP address. If you cannot connect to the wan1 interface, the FortiGate unit is not
allowing internal to wan1 sessions.
12. Verify that you can connect to the gateway provided by your ISP.
Try pinging the default gateway IP address from a PC on the internal network.
13. Consider changing the MAC address of your external interface
Some ISPs do not want the MAC address of the device connecting to their network cable
to change. If you have added a FortiGate unit to your network, you may have to change
the MAC address of the external interface (typically, WAN1) by using the following CLI
command:
end
14. Reset the FortiGate unit to factory defaults and try again
If all else fails, use the CLI command
to confirm the reset.
12
edit wan1
set macaddr <xx:xx:xx:xx:xx:xx>
end
. When prompted, type
The FortiGate Cookbook 5.0.