Processing A Refund - VeriFone VX 820 User Manual

Processing a refund.

1. Press the three dots on the screen to scroll through the menu options until
Refund is displayed.
2. Enter the refund password, then press Enter.
3. Enter the amount.
4. The terminal will prompt to present a card.
a) For chip cards with contactless technology (For chip cards with
contactless technology (MasterCard®, Visa® or EFTPOS)
i Have the customer present the card over the screen until the four
indicator lights illuminate green (2 – 3 seconds).
ii The transaction will default to a 'Credit' selection.
Some transactions may require a PIN or signature, or that the customer
inserts their card – follow the prompts on the terminal screen to
authorise the transaction.
b) For chip cards without contactless technology or cards with a magnetic
stripe only
i Insert the chip card (facing up chip end first) into the terminal as far as it
will go and leave it there. For magnetic stripe only cards, swipe the card
down the side of the terminal (the magnetic stripe needs to be inserted
into the card reader facing the terminal keypad).
ii The terminal will prompt to select the account type. Select this by
pressing the Cheque, Savings or Credit button on the screen.
iii The terminal will prompt for a PIN. Have the cardholder enter their
PIN, and press Enter. (If the cardholder's card does not have a PIN the
terminal will prompt for a signature to authorise the transaction.)
5. The terminal will then process the transaction and print the merchant's copy
of the receipt. If a signature was used to authorise the transaction, check the
cardholder's signature against the card and select Yes if accepted. Failure to
accept the signature within 30 seconds will result in the transaction being
processed as approved.
6. The terminal will prompt if you want to print the cardholder's copy, press Yes or
No.
7. Press OK to return to the Purchase Screen.
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