Vehicle Health Check - Mercedes-Benz SLC Operator's Manual

USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
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The system has not been able to initiate an
MB Info call, if:
the indicator lamp in MB Info call button :
R
is flashing continuously.
no voice connection to the Mercedes-Benz
R
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display.
To end a call: press the ~ button on the
X
multifunction steering wheel.
or
Press the corresponding multimedia system
X
button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
the ~ button on the multifunction steering
R
wheel
the corresponding button on the audio sys-
R
tem or on COMAND for ending a telephone
call
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When a call is initiated, the audio system is
muted. The mobile phone is no longer con-
nected to COMAND. However, if you want to
use your mobile phone, do so only when the
vehicle is stationary and in a safe location.

Vehicle Health Check

With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer ser-
vice representative can use the received data to
decide what kind of assistance is required. You
are then, for example, guided to the nearest
authorized Mercedes-Benz Center or a recovery
vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
You will see the Roadside Assistance Con‐
nected message in the COMAND display. If the
vehicle remote malfunction diagnosis can be
started, the Request for vehicle diagno‐
sis received. Start vehicle diagnosis?
message appears in the display.
Confirm the message with Yes.
X
When the Vehicle Diagnosis Please
X
start ignition message appears, turn the
SmartKey to position 2 in the ignition lock
( page 115).
Y
When the Please follow the instruc‐
X
tions received by phone and move
your vehicle to a safe position
sage appears, follow the customer service
representative's instructions.
The message in the display disappears.
If you select Cancel
diagnosis is canceled completely.
The vehicle operating state check begins. You
will see the Vehicle diagnosis activated
message.
When the diagnosis is completed, the
fer vehicle diagnostics data (Voice
connection may be interrupted during
data transfer) message appears. The vehicle
data can now be sent to the Customer Assis-
tance center.
Press OK to confirm the message.
X
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data...
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is overdue, the
Features
mes-
the remote malfunction
Trans‐
message.
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