Extensions And Agents Configuration - NEC UX5000 Quick Setup Manual

Pbx 12 button display phone

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Table of Contents

inDepth Basic Setup Guide

Section 2: Programming inDepth

Extensions and Agents Conﬁguration

Conﬁguring most devices are similar, so this section will just highlight a few differences. Selecting the

Extensions/Agents tab will bring you to the Extensions and Agents Conﬁguration section.

The ﬁrst difference at the Extension and Agent Level is that both of these devices can have a Long Name and

a Short Name. It is recommended that the Long Name should be the First Name and Last Name of the per-

son using the phone or the person using the Log On ID. The names can apply to extensions outside the Call

Center where you might want to track the activities of staff who are not logging on as agents

Another area where conﬁguration is slightly different is that the Extension Groups used for ACD have to be

associated with the Agent Group. See the screen shot on the following page.

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inDepth Quick Setup Guide for the UX5000

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