Page 1 Empowered by Innovation Important Notes • Turn the page for a complete list of part numbers. • If you are not familiar with the voice mail features, read the NTRA EATURE LOSSARY PAGE UX IntraMail Specifications Default Mailbox Number Assignments Mailbox Type Mailbox Category Mailbox Numbers...
Page 2 Memory Expansion Daughter Board (P/N 0911060) required for more than 8 ports. This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the UX5000. Any comments or suggestions for improving this manual would be appreciated.
Page 3: Table Of Contents
Table of Contents Table of Contents Chapter 1: IntraMail Installation ........... 1 Installation .
Page 4 Table of Contents Customizing an Answer Table ......... . . 42 Answering Machine Emulation .
Page 5 Table of Contents Greeting ............. .115 Multiple Greetings .
Page 6 Table of Contents Multiple Company Greetings..........186 Next Call Routing Mailbox .
Page 7 Table of Contents 15-01 Program Entry ........... . 243 Program 47: IntraMail .
Page 8 Table of Contents 47-06-01: Number of Messages ......... 264 47-06-02: Message Playback Order .
Page 9 Table of Contents 47-12: IntraMail Answer Schedules ........287 47-12-01: Schedule Type .
Page 10 Table of Contents 47-17-02: Distribution List Member Mailbox Number ..... . . 311 47-17 Program Entry ........... . 311 47-18: SMTP Setup for Email Integration .
Page 11: Intramail Installation
Chapter 1: IntraMail Installation Installation Installing the UX IntraMail Installing the UX IntraMail Before Installing The installation guidelines in this manual are a supplement to the detailed instructions provided in your UX5000 Hardware Manual. Review your UX5000 hardware manual thoroughly before using these guide- lines to install UX IntraMail.
Page 12: Part 1: Powering Down The Ux5000 And Removing The Ccpu Blade
Installation Part 1: Powering Down the UX5000 and Removing the CCPU Blade Checking the CPU LEDs and Powering Down Before powering down, you must check the CCPU blade LEDs. Carefully check the CCPU LEDs (Figure 2: Checking the CCPU LEDs). Make sure that LED1 (the Run LED) is the only LED flashing on the CPU.
Page 13: Removing The Ccpu
Installation Removing the CCPU Now that the UX5000 is powered down, you can remove the CCPU blade from the chassis. To remove the CCPU blade: Take adequate anti-static precautions. You should always wear a grounded wrist strap when installing or removing UX5000 blades. Be sure the wrist strap is attached to a known electrical service ground (such as the earth ground lug on the UX5000 chassis).
Page 14: Part 2: Installing The Intramail Voice Mail Daughter Board (Vmdb)
Installation Part 2: Installing the IntraMail Voice Mail Daughter Board (VMDB) Installing the IntraMail VMDB To install the IntraMail Voice Mail Daughter Board (VMDB): Install the plastic stand-offs (Figure 4: Installing the IntraMail VMDB). Included with the IntraMail VMDB are four plastic stand-offs (spacers). You must install one stand-off in each corner of the IntraMail VMDB.
Page 15: Part 3: Reinstalling The Ccpu Blade And Powering Up The Ux5000
Installation Part 3: Reinstalling the CCPU Blade and Powering Up The UX5000 Now that the VMDB is installed, you can reinstall the CCPU blade into the chassis and power up the UX5000. Reinstalling the CCPU Blade To reinstall the CCPU Blade: Take adequate anti-static precautions.
Page 16: Powering Up The Ux5000 And Checking The Ccpu Leds
Installation Powering Up The UX5000 and Checking the CCPU LEDs To power up the UX5000: Turn the power switch to On ( 1 ). The blue LED adjacent to the power switch goes on. Wait about three minutes for the UX5000 to boot. After the UX5000 boots: LED1 (the Run LED) will be flashing slowly.
Page 17: Voice Storage Capacity
Installation Voice Storage Capacity The voice storage capacity of UX IntraMail is determined by the CompactFlash card installed on the VMDB daughter board. The choices are: UX IntraMail Models Part Number Description UX IntraMail, 16 Hours 0911026 VMDB Daughter Board 0910505 16 Hour UX IntraMail CompactFlash Card...
Page 18: Programming
Programming Programming IntraMail Programming Basic IntraMail Programming Specify the IntraMail starting port. 47-01-17: I NTRA TARTING Set the IntraMail starting port number. - This must be an unassigned port. - To avoid conflicts, you should use the last 16 ports for IntraMail. The assignment in this option is the first (lowest numbered) of those last 16 ports.
Page 19: Other Intramail Programming You Should Check
Programming ✔ By default, this option is 0. Program Voice Mail keys on UX5000 extensions. 15-07-01: P ROGRAMMING UNCTION Voice Mail keys are code 77 . The additional data is normally the number of the extension you are programming. - Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker, or an uninstalled extension (for Message Center operation).
Page 20: Enabling Additional Extension (Subscriber) Mailboxes
Programming Enabling Additional Extension (Subscriber) Mailboxes Use the following two programs to activate more extension mailboxes. 47-02-01: M 252) AILBOX PAGE Enter ( 1 ) the set the mailbox as a personal mailbox. ✔ By default, mailboxes 1-512 are personal mailboxes. 47-02-02: M 252) AILBOX...
Page 21: Some Common Intramail Applications
Some Common IntraMail Applications Some Common IntraMail Applications About the Common Applications This section provides an overview of the following common IntraMail applications. These applications are a handy quick reference during initial IntraMail setup. ● 1: H PPLICATION AVING THE UTOMATED TTENDANT NSWER...
Page 22: Application 1: Having The Automated Attendant Answer Outside Calls
Some Common IntraMail Applications Application 1: Having the Automated Attendant Answer Outside Calls Default Setup Outside calls are not answered by the Automated Attendant. • There are no Direct Inward Lines (DILs) routing to the IntraMail master extension number. Application Summary 1.
Page 23: Application 2: Set Up Separate Day And Night Greetings
Some Common IntraMail Applications Application 2: Set Up Separate Day and Night Greetings Default Setup All trunks answered by the Automated Attendant route to Answer Table 1 • Answer Table 1 uses to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Schedule 1 Routing Mailbox 1...
Page 24: Application 3: Provide Unique Day And Night Dialing Options For Callers
Some Common IntraMail Applications Application 3: Provide Unique Day and Night Dialing Options for Callers Default Setup All Call Routing Mailboxes (1-8 by default) use Dial Action Table 1 Dial Action Table 1 provides the following dial options: • Dial extension number ( 301 - 499 •...
Page 25: Application 4: Manual Night Mode Control Of The Automated Attendant
Some Common IntraMail Applications Application 4: Manual Night Mode Control of the Automated Attendant Default Setup There is of the Automated Attendant. no manual control All calls answered by the Automated Attendant automatically follow the schedule set up by Answer Table 1 •...
Page 26 Some Common IntraMail Applications 47-03-03: R OUTING AILBOX UMBER Specify the Routing Mailbox IntraMail will assign to the Group Mailbox - See for more. 47-03-03: R 260) OUTING AILBOX UMBER PAGE ✔ By default, Group Mailboxes are assigned to Routing Mailbox 1. 11-07-01: D EPARTMENT ROUP...
Page 27: Maintenance
Maintenance Maintenance IntraMail Maintenance Options Removing the IntraMail VMDB Follow these steps if you need to remove the IntraMail VMDB. To remove the IntraMail VMDB: Use pliers to squeeze the top of each plastic standoff (Figure 8: Removing the IntraMail VMDB). Unplug the IntraMail VMDB from the XXX connector and the plastic standoffs.
Page 28: Upgrading The Vmdb Voice Prompts
Maintenance Upgrading the VMDB Voice Prompts The IntraMail software is integrated into the UX5000 software. The IntraMail voice prompts (and messages) are stored on the CompactFlash card that plugs into the CCPU blade. You will never have to do a separate upgrade to get new IntraMail features, but you may need to upgrade the voice prompts stored on the Com- pactFlash card to activate those new features.
Page 29: Intramail Features
Chapter 2: IntraMail Features Introduction Introduction How To Use This Chapter If you are not familiar with the IntraMail features, review the IntraMail Feature Glossary on page 20. This chapter provides detailed information on the IntraMail features. Similar to the Features chapter, the IntraMail features in this chapter are in alphabetical order, like a dictionary.
Page 30: Intramail Feature Glossary
IntraMail Feature Glossary IntraMail Feature Glossary Name Description Usage • See in this glossary. Voice Mail Administrator Security Code ECURITY Control • See in this Glossary. Voice Mail Dialing Option OUTING AILBOX Mailbox that allows a prerecorded greeting to play to callers. Automated Attendant Announcement Mailbox •...
Page 31 IntraMail Feature Glossary Name Description Usage • See in this glossary. Voice Mail Automatic Message Erase/Save RASE OR If an Automated Attendant caller doesn’t dial any digits, Automated Attendant Automatic Routing for Rotary Dial Callers IntraMail will automatically route them to a specified option (such as the operator or a mailbox).
Page 32 IntraMail Feature Glossary Name Description Usage Deleting Mailbox Security Code • See in this glossary. Maintenance AILBOX ECURITY ELETE Defines the dialing options for a Call Routing Mailbox Automated Attendant Dial Action Table chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers.
Page 33 IntraMail Feature Glossary Name Description Usage The Automated Attendant can provide outside callers with Automated Attendant Flexible Call Routing a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing. • NSWER ABLE Determines how the Automated Attendant answers out- side calls on each Voice Mail port, according to the time of the day and day of the week that the call is ringing.
Page 34 IntraMail Feature Glossary Name Description Usage An Automated Attendant option that immediately hangs Automated Attendant Hang Up up the outside call. • See for more. 127) PAGE Help • See in this glossary. Voice Mail ETTING ECORDED Individual Line Greetings •...
Page 35 IntraMail Feature Glossary Name Description Usage A mailbox caller can hear the extension user’s prere- Voice Mail Mailbox Name corded name instead of their mailbox number. • See for more. 144) AILBOX PAGE Sub-menu of a subscriber’s Main Menu that provides Voice Mail Mailbox Options Menu access to the Auto Time Stamp, Mailbox Security Code...
Page 36 IntraMail Feature Glossary Name Description Usage An extension user can listen to their messages in either Voice Mail Message Playback Direction LIFO (last-in-first-out) or FIFO (first-in-first-out) order. • See for more. 172) ESSAGE LAYBACK IRECTION PAGE Message Record • See in this glossary.
Page 37 IntraMail Feature Glossary Name Description Usage You can program (customize) IntraMail using the embed- Maintenance Programming Voice Mail ded programming, WebPro, or PCPro. Limited program- ming can also be done from a System Administrator’s mailbox. • See for more. 200) ROGRAMMING OICE PAGE...
Page 38 IntraMail Feature Glossary Name Description Usage Similar to UX5000 screened transfers in which the trans- Automated Attendant Screened Transfer ferring party controls the transfer. • After an Automated Attendant caller dials an exten- sion, IntraMail calls (screens) the destination extension to see if the transfer can go through.
Page 39 IntraMail Feature Glossary Name Description Usage • See in this glossary. Voice Mail Time and Date Stamp (with Caller IME AND TAMP ID Storage • See in this Automated Attendant Transfer by Extension CREENED RANSFER NSCREENED RANSFER glossary. Automated Attendant Transfer Calls to a FAX Machine •...
Page 40: Announcement Mailbox
Announcement Mailbox Announcement Mailbox Description Play a pre-recorded announcement to callers. An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers (such as company directions) and then route back to the Automated Attendant. For example: The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
Page 41: Announcement Mailbox Call Handling
Announcement Mailbox Announcement Mailbox Call Handling The chart below shows how an Announcement Mailbox handles outside calls. The chart covers the follow- ing scenarios: The call handling flow when the outside call is directly answered by the Announcement Mailbox. This hap- ●...
Page 42 Announcement Mailbox Announcement Mailbox Call Handling (For outside calls routed directly to the Announcement Mailbox or calls routed from a Call Routing Mailbox) 47-09-01: Next Call 47-09-02: Repeat 47-09-03: Hang Up Action Routing Mailbox Count After Valid Call x (x number of •...
Page 43 Announcement Mailbox Programming Set up the Announcement Mailbox. 47-07-01: R OUTING AILBOX CTIVE This option is not used. Routing Mailboxes are automatically enabled. 47-07-02: R 273) OUTING AILBOX PAGE Enter 2 to make the Routing Mailbox an Announcement Mailbox. ✔ By default, Routing Mailboxes 9-32 are Announcement Mailboxes. To record the Announcement Message: PERATION BELOW ✔...
Page 44 Announcement Mailbox Should the Announcement Mailbox message repeat while the caller listens? If yes: 47-09-02: R 279) EPEAT OUNT PAGE Enter the repeat count ( 1-10 ). ✔ By default, this entry is 0 (no repeats). If no: 47-09-02: R 279) EPEAT OUNT...
Page 45 Announcement Mailbox Other Related Features Features None IntraMail Features UTOMATED TTENDANT PAGE The Automated Attendant can route callers to an Announcement Mailbox. OUTING AILBOX PAGE A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated Attendant callers.
Page 46 Announcement Mailbox Operation In these instructions: Recording an Announcement Mailbox Message [Super Display Soft Key] [Keyset Soft Key] To record the Announcement Mailbox Message: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options. [More> + Admin] •...
Page 47: Announcement Message
Announcement Message Announcement Message Description This is the message that the System Administrator records for an Announcement Mailbox. The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See for more. NNOUNCEMENT AILBOX PAGE Programming NNOUNCEMENT...
Page 48: Answer Schedule Override
Answer Schedule Override Answer Schedule Override Description Enables an alternate greeting and alternate dialing options for callers. Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox.
Page 49 Answer Schedule Override Optionally enable Answer Schedule Override from the System Administrator Mailbox. See Operation below. Other Related Features Features None IntraMail Features NNOUNCEMENT AILBOX PAGE The Override Mailbox can be an Announcement Mailbox. OUTING AILBOX PAGE The Override Mailbox can be a Call Routing Mailbox. 217) UBSCRIBER AILBOX...
Page 50 Answer Schedule Override Operation In these instructions: Enabling Answer Schedule Override [Super Display Soft Key] [Keyset Soft Key] To enable Answer Schedule Override: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options. [More> + Admin] • Alternately dial SA (72). [Back>] Go back to the Mailbox Main Menu.
Page 51: Answer Tables
Answer Tables Answer Tables Description Determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing.
Page 52: The Default Mailbox And Routing Hierarchy
Answer Tables The Default Mailbox and Routing Hierarchy The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00 PM.
Page 53 Answer Tables Conditions ● None Default Setting ● All trunks are assigned to Answer Table 1. Programming Basic Setup Assign Answer Tables to outside lines. 47-10-01: A 281) NSWER ABLE SSIGNMENT PAGE Assign an Answer Table ( 1-8 ) to each line that the Automated Attendant should answer. ✔...
Page 54 Answer Tables Select the Answer Table you want to customize. 47-11: I 284) NTRA NSWER ABLE PTIONS PAGE Select the Answer Table you want to customize (1-8). 47-11-04: N 286) NSWER ABLE PAGE Optionally link to another Answer Table. - If 10 Answer Schedules within an Answer Table are not sufficient, enter the number of the Answer Table to which you want to link the selected table.
Page 55 Answer Tables Setting Up a Type 1 (Day of Week) Schedule Assign the schedule type and routing mailbox. 47-12: I 287) NTRA NSWER CHEDULES PAGE Select the Schedule Entry you want to customize. 47-12-01: S 287) CHEDULE PAGE Enter 1 to make the Schedule Entry a Day of Week Schedule. ✔...
Page 56 Answer Tables Setting up a Type 2 (Range of Days) Schedule Assign the schedule type and routing mailbox. 47-12: I 287) NTRA NSWER CHEDULES PAGE Select the Schedule Entry you want to customize. 47-12-01: S 287) CHEDULE PAGE Enter 2 to make the Schedule Entry a Range of Days Schedule. ✔...
Page 57 Answer Tables Setting Up a Type 3 (Date) Schedule Assign the schedule type and routing mailbox. 4212-[01-10]: S 1006) CHEDULE PAGE Enter 3 to make the Schedule Entry a Date Schedule. 4212-[01-10]: R 1007) OUTING AILBOX UMBER PAGE Select the Routing Mailbox (801-832) that will answer calls when this Schedule Entry is active. - You can optionally assign a Subscriber Mailbox for this option.
Page 58 Answer Tables CTION ABLE PAGE The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the Answer Table, which in turn provides those options to Automated Attendant callers. Operation 48 ◆ IntraMail Features UX IntraMail Manual...
Page 59: Answering Machine Emulation
Answering Machine Emulation Answering Machine Emulation Description An extension on the UX5000 can work like a home answering machine. A user’s keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox.
Page 60 Answering Machine Emulation Operation In these instructions: Using Personal Answering Machine Emulation [Super Display Soft Key] [Keyset Soft Key] To activate or cancel Personal Answering Machine Emulation: Select the Call Forwarding options. [Prog + Cfwd + Sta] Alternately do one of the following: [Prog + Cfwd + Sta] •...
Page 61: Auto Attendant Direct To Voice Mail (Dvm)
Auto Attendant Direct to Voice Mail (DVM) Auto Attendant Direct to Voice Mail (DVM) Turn to 194) ARK AND UTOMATED TTENDANT IRECT TO OICE PAGE IntraMail Features ◆ 51 UX IntraMail Manual...
Page 62: Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb Description • See 194) ARK AND UTOMATED TTENDANT IRECT TO OICE PAGE 52 ◆ IntraMail Features UX IntraMail Manual...
Page 63: Auto Erase Or Save
Auto Erase or Save Auto Erase or Save Description When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either save or erase the message. When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message.
Page 64 Auto Erase or Save Other Related Features Operation 54 ◆ IntraMail Features UX IntraMail Manual...
Page 65: Auto Time Stamp
Auto Time Stamp Auto Time Stamp Description Automatically hear the time and date a message was left. After a Subscriber Mailbox user listens to a message, IntraMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable it from programming.
Page 66 Auto Time Stamp Operation In these instructions: Turning Auto Time Stamp On or Off [Super Display Soft Key] [Keyset Soft Key] To turn Auto Time Stamp on or off: Log onto Subscriber Mailbox. [Mbox Options] Access the Mailbox Options Menu. [More>...
Page 67: Automated Attendant
Automated Attendant Automated Attendant Description Automatically answers incoming calls, plays an Instruction Menu message, and provides dialing options to callers. The Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing.
Page 68 Automated Attendant Conditions None ● Default Setting ● See Description above. Programming Assign Answer Tables to trunks. 47-10-01: A 281) NSWER ABLE SSIGNMENT PAGE Assign an Answer Table (1-8) to each trunk that the Automated Attendant should answer. ✔ By default, all trunks are assigned to Answer Table 1. Set up the Automated Attendant to answer trunk calls.
Page 69 Automated Attendant 186) ULTIPLE OMPANY REETINGS PAGE One IntraMail can provide individual greetings and dialing options for several companies. Operation Using the Automated Attendant For the outside caller: After Automated Attendant answers, the voice prompts will instruct you on which digits to dial. IntraMail Features ◆...
Page 70: Automated Attendant, Built-In
Automated Attendant, Built-In Automated Attendant, Built-In Description • Automated Attendant features require IntraMail. See UTOMATED TTENDANT PAGE 60 ◆ IntraMail Features UX IntraMail Manual...
Page 71: Automated Attendant Transfer
Automated Attendant Transfer Automated Attendant Transfer Description While on an outside call, an extension user can transfer their call to the Automated Attendant for additional dialing options. An extension user can transfer their outside call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options.
Page 72: Automatic Routing For Rotary Dial Callers
Automatic Routing for Rotary Dial Callers Automatic Routing for Rotary Dial Callers Description Automatically route Automated Attendant callers that don’t dial any digits to a specified option. If an Automated Attendant caller doesn’t dial any digits, IntraMail will automatically route them to a speci- fied option (such as the operator or a mailbox).
Page 73: Bilingual Voice Prompts
Bilingual Voice Prompts Bilingual Voice Prompts Description Provides IntraMail voice prompts in additional languages. • See 181) ULTILINGUAL OICE ROMPTS PAGE IntraMail Features ◆ 63 UX IntraMail Manual...
Page 74: Broadcast Message
Broadcast Message Broadcast Message Description • A unique message, recorded by the System Administrator, that is automatically sent as a new message to all subscribers. A Broadcast Message is a voice message recorded by the System Administrator that is automatically distrib- uted to all active Subscriber Mailboxes.
Page 75 Broadcast Message Operation In these instructions: Record and Send a Broadcast Message [Super Display Soft Key] [Keyset Soft Key] To record and send a Broadcast Message to all co-workers: Log onto System Administrator’s Mailbox. [Record] Select Record and Send a Message. [Rec] •...
Page 76: Call Forward To A Mailbox
Call Forward to a Mailbox Call Forward to a Mailbox Description An extension user can forward their calls to their mailbox. A subscriber can easily forward calls to their Subscriber Mailbox. Instead of dialing an extension as the for- warding destination, the user just presses their voice mail key instead. With Call Forward to a Mailbox, the subscriber is assured that their calls don’t get forgotten when they are busy or unavailable.
Page 77 Call Forward to a Mailbox Conditions ● None Default Setting ● Call Forwarding is allowed, but not set up for any extensions. ● Ring No Answer Call Forward occurs after 10 seconds. Programming Set how long an unanswered call will ring before forwarding. 24-02-03: D ELAYED ORWARDING...
Page 78 Call Forward to a Mailbox Operation In these instructions: Activating or Canceling Call Forward to your Mailbox [Super Display Soft Key] [Keyset Soft Key] To activate or cancel Call Forwarding: Select the Call Forwarding options. [Prog + Cfwd + Sta] Alternately do one of the following: [Prog + Cfwd + Sta] •...
Page 79: Call Routing Mailbox
Call Routing Mailbox Call Routing Mailbox Description The mailbox associated with an Answer Table that specifies the dialing options and announcements for Automated Attendant callers. • There are 32 Routing Mailboxes. They are numbered 001-032. The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
Page 80 Call Routing Mailbox Conditions ● None Default Setting ● See Description above. Programming Set up the Call Routing Mailbox. 47-07-01: ( 273) PAGE Enter 1 to enable the selected Routing Mailbox. ✔ By default, all Routing Mailboxes are enabled (1). 47-07-02: R 273) OUTING...
Page 81 Call Routing Mailbox Other Related Features Features None IntraMail Features NSWER ABLES PAGE The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an Answer Table. UTOMATED TTENDANT PAGE The Automated Attendant can automatically answer incoming calls, play an Instruction Menu mes- sage, and provide dialing options to callers.
Page 82 Call Routing Mailbox Operation In these instructions: Recording an Instruction Menu for a Call Routing Mailbox [Super Display Soft Key] [Keyset Soft Key] To record an Instruction Menu: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options. [More>...
Page 83: Call Screening
Call Screening Call Screening Description Turn to 136) CREENING PAGE IntraMail Features ◆ 73 UX IntraMail Manual...
Page 84: Caller Id And Voice Mail
Caller ID and Voice Mail Caller ID and Voice Mail Description A telco service that provides a caller’s number and optional name. Caller ID is a telco service that provides an extension with a caller’s number and optional name. With Caller ID, the keyset user knows who’s calling before they pick up the call.
Page 85 Caller ID and Voice Mail Other Related Features Features ID ( ID L ALLER PAGE ALLER OGGING PAGE Review these features for additional information. IntraMail Features 153) PAGE An extension user can listen to a voice message and dial a code to return the call without knowing the caller’s number.
Page 86: Caller Id With Return Call
Caller ID with Return Call Caller ID with Return Call Description Available. See for more. 153) PAGE 76 ◆ IntraMail Features UX IntraMail Manual...
Page 87: Calling The Automated Attendant
Calling the Automated Attendant Calling the Automated Attendant Description Outside callers can return to the Automated Attendant for additional dialing options. Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features.
Page 88: Centrex Transfer
Centrex Transfer Centrex Transfer Description • Not available. For a similar feature, see Call Forwarding, Centrex in the UX5000 Software Manual. 78 ◆ IntraMail Features UX IntraMail Manual...
Page 89: Conversation Record
Conversation Record Conversation Record Description Allows an extension user to record their active call as a message in their mailbox. Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Conversation Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions).
Page 90 Conversation Record Set the maximum length of recorded conversations. 47-01-03: S 245) UBSCRIBER ESSAGE ENGTH PAGE Enter the maximum length of recorded conversations ( 1 - 4095 seconds). - The length of a recorded conversation is 10 times this interval. - Since the Conversation Record time cannot exceed 4095 seconds, any settings in this option larger than 409 has no effect on the length of recorded conversations.
Page 91: Dial Action Table
Dial Action Table Dial Action Table Description Defines the dialing options for Automated Attendant callers. The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16 Dial Action Tables.
Page 92: Dial Action Table Options
Dial Action Table Dial Action Table Options The following table summarizes the Dial Action Table dial (key) actions and their associated features. Dial Action Table Key Action Summary Action Description Feature Reference For more, see: Screened Transfer (1) Page 1028 209) STRF CREENED...
Page 93 Dial Action Table Programming Assign a Dial Action Table to each active Call Routing Mailbox. 47-08-01: D 276) CTION ABLE PAGE Assign a Dial Action Table ( 1 - 16 ) to each active Call Routing Mailbox. Customize the Dial Action Table options. 47-13-01: D 297) CTION...
Page 94 Dial Action Table To change the amount of time Automated Attendant callers have to dial options: for more. UTOMATED TTENDANT PAGE 47-08-03: T 276) IMIT FOR IALING OMMANDS PAGE Enter the timeout duration ( 0 - 99 seconds). ✔ By default, Automated Attendant callers have 5 seconds to dial commands. If the caller waits too long to dial: When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.
Page 95: Directory Dialing
Directory Dialing Directory Dialing Description An Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name.
Page 96: Extension Name Programming And Routing
Directory Dialing 47-15-02: D 305) IRECTORY UMBER TO PAGE Enter the number of the Directory List to which the Directory Dialing Mailbox can route calls. - The entries are 1-8 (for lists 1-8). ✔ By default, the Directory Dialing Mailbox uses list 1. To record a Directory Dialing Message: See Operation below.
Page 97: Additional Options
Directory Dialing When Directory Dialing finds a name match, should it route the call as a Screened or Unscreened Transfer? For Unscreened Transfer: 47-15-04: U 306) NSCREENED OR CREENED RANSFER PAGE - Enter 1 . ✔ By default, IntraMail routes the call as a Screened Transfer (0). For Screened Transfer: 47-15-04: U 306)
Page 98: Using A Group Mailbox As A Directory Dialing Mailbox
Directory Dialing Should Directory Dialing Mailbox callers be able to dial 0 for other options or # to go to another routing mailbox? If yes: 47-15-08: N 307) OUTING AILBOX PAGE - Assign a Next Call Routing Mailbox (801-832) to the Directory Dialing Mailbox. - Once assigned, dialing # routes to the Next Call Routing Mailbox and plays its message.
Page 99 Directory Dialing Other Related Features Features None IntraMail Features IRECTORY IALING AILBOX PAGE A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. 219) YSTEM DMINISTRATOR PAGE Only the System Administrator can record the Directory Dialing Message. Operation In these instructions: Recording a Directory Dialing Message...
Page 100: Dialing Options Available While Entering A Name
Directory Dialing Using Directory Dialing To use Directory Dialing: After the Automated Attendant answers, wait for the Directory Dialing Message. • The Automated Attendant may ask you to dial a digit for Directory Dialing. Dial the letters that correspond to the name of the person you wish to reach + # . •...
Page 101: Dialing Options Available When More Than One Employee Has The Entered Name
Directory Dialing Dialing Options Available when more than one Employee has the Entered Name If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name matches, or dial 4 to hear additional name matches.
Page 102: Directory Dialing Mailbox
Directory Dialing Mailbox Directory Dialing Mailbox Description The mailbox type required for Directory Dialing. A Directory Dialing Mailbox is the Routing Mailbox type required to implement Directory Dialing. See for more on how to set up a Directory Dialing Mailbox. IRECTORY IALING PAGE...
Page 103: Distribution List
Distribution List Distribution List Description Send a message to a single Distribution Mailbox and have IntraMail automatically distribute it to multiple co-workers. A Distribution List is a list of extensions that will receive a message you record and send to a single Distri- bution Mailbox.
Page 104 Distribution List Operation In these instructions: Recording and Sending a Message to a Distribution List [Super Display Soft Key] [Keyset Soft Key] To record and send a message to a Distribution List: Log onto Subscriber Mailbox. [Record] Select Record and Send a Message. [Rec] •...
Page 105 Distribution List In these instructions: Editing a Distribution List and Recording a Name [Super Display Soft Key] [Keyset Soft Key] To edit a Distribution List and record a name: Log onto a System Administrator’s Mailbox. [System Admin] Select the System Administrator features. [More + Admin] •...
Page 106 Distribution List In these instructions: Editing a Distribution List and Recording a Name [Super Display Soft Key] [Keyset Soft Key] [Back] Select to exit to the Distribution List Menu. [Back] • Alternately dial # . [Back] Select to exit to the System Administrator Menu. [Back] •...
Page 107: Distribution Mailbox
Distribution Mailbox Distribution Mailbox Description A Distribution Mailbox is the type of Routing Mailbox used to set up Distribution Lists. A Distribution Mailbox is a unique type of Routing Mailbox used to set up and manage a Distribution List. The Distribution Mailbox contains Distribution List member extensions. These extensions each receive a message sent to the Distribution Mailbox.
Page 108: Email Notification
Email Notification Email Notification 98 ◆ IntraMail Features UX IntraMail Manual...
Page 109: Erasing All Messages
Erasing All Messages Erasing All Messages Description Lets the System Administrator delete mailbox messages system-wide. The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox.
Page 110 Erasing All Messages Operation In these instructions: Erasing All Messages in a Subscriber Mailbox [Super Display Soft Key] [Keyset Soft Key] To erase all messages in a Subscriber Mailbox: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options. [More>...
Page 111: Exiting A Mailbox
Exiting a Mailbox Exiting a Mailbox Description Exit your mailbox by dialing a code or by hanging up. A Subscriber Mailbox user can exit their mailbox by dialing a code or by hanging up. After exiting, the sub- scriber can use their extension for normal call processing. Conditions ●...
Page 112: Extension Hunting To Voice Mail
Extension Hunting to Voice Mail Extension Hunting to Voice Mail Description See Call Forwarding (Fixed) to Voice Mail in the UX5000 Software Manual. 102 ◆ IntraMail Features UX IntraMail Manual...
Page 113: External Transfer
External Transfer External Transfer Description An Automated Attendant caller can automatically route to an outside number. External Transfer allows an Automated Attendant caller to automatically route to an outside number. To set this up, assign a Dial Action Table action as a UTRF to a Common Abbreviated Dialing bin (e.g., #2000 + Pause for common bin 000).
Page 114 External Transfer Enable Trunk-to-Trunk Transfer for the trunks you are going to use for External Transfer. 14-01-13: B ASIC RUNK ETUP RUNK RUNK RANSFER Enter 1 to enable trunk-to-trunk transfer trunk to be used for External Transfer. ✔ By default, this option is enabled for all trunks. Other Related Features Features None...
Page 115: Fax Detection
Fax Detection Fax Detection Description Automatically transfer incoming fax calls to a fax machine. The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detec- tion enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects the tone, it does an unscreened transfer of the call to the specified company fax machine.
Page 116: Flexible Answering Schedules
Flexible Answering Schedules Flexible Answering Schedules Description The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week.
Page 117: Flexible Call Routing
Flexible Call Routing Flexible Call Routing Description Provides outside callers with a wide variety of dialing (routing) options. The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You can customize the announcements and routing options to exactly meet the site requirements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.
Page 118: Flexible Mailbox Numbering Plan
Flexible Mailbox Numbering Plan Flexible Mailbox Numbering Plan Description If extension numbers are customized, set up IntraMail mailbox numbers to match. Flexible Mailbox Numbering Plan lets you customize a site’s extension numbers and be assured that Intra- Mail will adapt to the new configuration. When you change a port’s extension number, you can change the number of the mailbox assigned to that port to match.
Page 119: 2-Digit Extension Numbering Example
Flexible Mailbox Numbering Plan 2-Digit Extension Numbering Example IntraMail Does Not Support 2-Digit Extension Numbers 10-42 When setting up 2-digit extension numbering, do not use extensions 10-32. Although you can set up this application in , Subscriber Mailboxes 11-01-01: S 11-02-01: E YSTEM UMBERING...
Page 120 Flexible Mailbox Numbering Plan Other Related Features Features None IntraMail Features CTION ABLE PAGE Be sure the Dial Action Table actions accommodate the revised UX5000 numbering. Operation 110 ◆ IntraMail Features UX IntraMail Manual...
Page 121: Forced Unscreened Transfer
Forced Unscreened Transfer Forced Unscreened Transfer Description Automatically converts Automated Attendant Screened Transfers to Unscreened Transfers. A Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers. Enable this option for a mailbox if the subscriber prefers to receive all calls sent by the Automated Attendant as Unscreened Transfers.
Page 122: Getting Recorded Help
Getting Recorded Help Getting Recorded Help Description Request help from the IntraMail voice prompts. If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the IntraMail voice prompts. Recorded Help provides the user with a built-in, interactive user’s guide.
Page 123: Go To A Mailbox
Go to a Mailbox Go to a Mailbox Description An Automated Attendant caller can dial a digit and route directly into a mailbox. An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action.
Page 124 Go to a Mailbox Programming To have Automated Attendant callers dial a single digit to go to a Routing Mailbox: 47-13: I 295) NTRA CTION ABLES PAGE Enter the mailbox number in the corresponding Routing option. - For example, to have key 1 go to Call Routing Mailbox 2, for key 1 enter GOTO for the Action and 002 for the corresponding Routing.
Page 125: Greeting
Greeting Greeting Description A user can record a Greeting for their mailbox callers to hear. A Subscriber Mailbox user can record a personalized greeting for their mailbox. Callers to the user’s mail- box hear the prerecorded personalized greeting rather than a default message. The greeting can announce the subscriber’s name, provide a personal message (such as “Hello - I am on vacation this week”), or instruct the caller how to leave a message or use other mailbox options.
Page 126 Greeting Programming Set the maximum length of Subscriber Mailbox greetings. 47-01-03: S 245) UBSCRIBER ESSAGE ENGTH PAGE Set the maximum length of Subscriber Mailbox greetings ( 1 - 4095 seconds). Enabling Remote Greeting Program a LOGON action in the active Dial Action Table. 47-13: I 295) NTRA...
Page 127 Greeting Other Related Features Features None IntraMail Features 194) ARK AND UTOMATED TTENDANT IRECT TO OICE PAGE Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to a subscriber’s mail- box. Their extension will not ring for calls from the Automated Attendant. CTION ABLE PAGE...
Page 128 Greeting Operation In these instructions: Recording a Greeting [Super Display Soft Key] [Keyset Soft Key] To record a Greeting for your mailbox: Log onto your Subscriber Mailbox: [Greet] Select the mailbox Greeting option. [Greet] • Alternately dial G (4). IntraMail does the following. Plays a summary of your current settings.
Page 129: Group Mailbox
Group Mailbox Group Mailbox Description Subscribers in the same group can share a mailbox. Department Group Mailbox Group (Shared) Mailbox A Group Mailbox is a Department Group Mailbox shared by a group of co-workers. It is normally a Sub- scriber Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the UX5000 stores the message in the shared Group Mailbox.
Page 130: Programming A Department Group Mailbox
Group Mailbox If the Group Mailbox redirects to an Announcement Mailbox: ● A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: “Your call cannot go through. Goodbye.” IntraMail then hangs up. ● An outside caller attempting to leave a message at an extension assigned to the Group Mailbox hears the prerecorded announcement and can use all other Announcement Mailbox features.
Page 131 Group Mailbox For the Department Group Mailbox that corresponds to the extension’s Department Group, assign the mailbox type. For a Subscriber Mailbox: 16-02-01: D EPARTMENT ROUP SSIGNMENT FOR XTENSIONS Check to see to which Department Group the extension belongs (1-32). ✔...
Page 132 Group Mailbox For Auto Attendant Direct to Voice Mail: 47-06-07: A 266) TTENDANT IRECT TO OICE PAGE - Enable ( Yes ) or disable ( No ) Auto Attendant Direct to Voice Mail for the Group Mailbox. - Review for more. 194) ARK AND UTOMATED...
Page 133 Group Mailbox - Review for more. 179) ESSAGE AITING PAGE ✔ By default, this option is enabled. For Next Call Routing Mailbox: 47-06-11: D 267) IALING PTION PAGE - Enable ( Yes ) or disable ( No ) additional dialing options for Next Call Routing Mailbox calls. ✔...
Page 134: Guest Mailbox
Guest Mailbox Guest Mailbox Description An outside party can have their own mailbox for receiving and sending messages. An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mail- box is a Subscriber Mailbox that does not have an extension associated with it. A Guest Mailbox has many of the IntraMail features of a Subscriber Mailbox.
Page 135 Guest Mailbox IntraMail Features RASE OR PAGE After a guest listens to a message in their Guest Mailbox, IntraMail can automatically erase or save the message. UTOMATED TTENDANT PAGE An Automated Attendant LOGON action (assigned to the active Dial Action Table) can route callers to a Guest Mailbox.
Page 136 Guest Mailbox Operation In these instructions: Accessing a Guest Mailbox [Super Display Soft Key] [Keyset Soft Key] To log onto a Guest Mailbox: Do one of the following. Press CALL1 + Dial the IntraMail master number (e.g., 700) + Dial the Guest Mailbox number. Press the Voice Mail key for the Guest Mailbox.
Page 137: Hang Up
Hang Up Hang Up Description An Automated Attendant option that immediately hangs up the outside call. Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting up a Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing the stan- dard error message).
Page 138: Instruction Menu
Instruction Menu Instruction Menu Description Play an announcement to outside callers announcing the Automated Attendant dialing options. The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc- tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox.
Page 139 Instruction Menu Operation In these instructions: Recording an Instruction Menu for a Call Routing Mailbox [Super Display Soft Key] [Keyset Soft Key] To record an Instruction Menu: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options. [More>...
Page 140: Leaving A Message
Leaving a Message Leaving a Message Description Leave a voice message in a mailbox from inside or outside the company. An extension user or outside caller can leave a voice message in a co-worker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communi- cate with co-workers that avoids post-it notes, message pads, and unnecessary email.
Page 141 Leaving a Message Programming Set the maximum length of a message that can be left in a Subscriber Mailbox. 47-01-03: S 245) UBSCRIBER ESSAGE ENGTH PAGE Enter the maximum length of a message a caller can leave in a Subscriber Mailbox ( 1 - 4095 sec- onds).
Page 142 Leaving a Message Operation In these instructions: Leaving a Message for a Co-Worker [Super Display Soft Key] [Keyset Soft Key] To leave a message in the mailbox of an unanswered extension: Press V-MAIL . Do one of the following. Leave message and hang up. Leave message and dial # .
Page 143: Listening To Messages
Listening to Messages Listening to Messages Description While or after listening to a message, an extension user has many message handling options from which to choose. While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose.
Page 144: Handling Partially Reviewed Messages
Listening to Messages Handling Partially Reviewed Messages When listening to multiple new messages when Auto Erase or Save is set to Save: Any message to which you partially listen is automatically saved. ● ● Any message to which you hang up during or do not listen is retained as a new message. For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2 and then hang up, IntraMail automatically: Saves message 1.
Page 145 Listening to Messages Other Related Features Features None IntraMail Features RASE OR PAGE When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either automatically save or erase the message. 173) ESSAGE ECORD PAGE While recording a message, a Subscriber Mailbox user has many recording options from which to choose.
Page 146: Live Call Screening
Live Call Screening Live Call Screening Description 136 ◆ IntraMail Features UX IntraMail Manual...
Page 147: Log Onto Voice Mail
Log Onto Voice Mail Log Onto Voice Mail Description An extension user can press a key to log onto (access) their IntraMail mailbox. A subscriber can log onto their mailbox using a method that best suits their needs and location. While at their own extension, the subscriber just presses a single key to log onto their mailbox.
Page 148 Log Onto Voice Mail Programming Remotely Logging Onto a Mailbox Through the Automated Attendant Program a LOGON action in the active Dial Action Table. 47-13: I 295) NTRA CTION ABLES PAGE Assign a LOGON action to an available key. ✔ By default, Dial Action Table 1 has the # key as a LOGON to IXXX. To log directly into a specific Subscriber Mailbox: 47-13: I 295)
Page 149 Log Onto Voice Mail Other Related Features Features None IntraMail Features UTOMATED TTENDANT PAGE The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes. 115) REETING PAGE After remotely logging onto their mailbox, a subscriber mailbox user can remotely record their greeting. 124) UEST AILBOX...
Page 150 Log Onto Voice Mail Operation In these instructions: Logging Onto Your Mailbox [Super Display Soft Key] [Keyset Soft Key] To log onto your Subscriber Mailbox: Press V-MAIL . • Your Ring/Message Lamp flashes fast (red) when you have new messages. •...
Page 151: Mailbox Announcement Message
Mailbox Announcement Message Mailbox Announcement Message Description The subscriber hears the Mailbox Announcement Message each time they log into their mailbox. The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays to each subscriber when they log onto their mailbox. The message will play at each log on until it expires, is deleted, or made inactive by the System Administrator.
Page 152 Mailbox Announcement Message Operation In these instructions: Recording a Mailbox Announcement Message [Super Display Soft Key] [Keyset Soft Key] To record a Mailbox Announcement Message: Log onto System Administrator’s Mailbox. [System Admin] Select the System Administrator Menu. [More> + Admin] •...
Page 153 Mailbox Announcement Message In these instructions: Recording a Mailbox Announcement Message [Super Display Soft Key] [Keyset Soft Key] [Back] Select to return to the Mailbox Announcement Message Menu [Back] without making any changes. • Alternately dial # . [Back] Select to return to the Mailbox Announcement Message Menu without mak- [Back] ing any changes.
Page 154: Mailbox Name
Mailbox Name Mailbox Name Description A mailbox caller can hear the extension user’s prerecorded name instead of their mailbox number. A caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name instead of the mailbox number. The prerecorded Mailbox Name gives the subscriber’s mailbox that personal touch. Prior to leaving a message, caller’s will hear the name instead of the default “extension xxx”...
Page 155 Mailbox Name Operation In these instructions: Recording Your Mailbox Name [Super Display Soft Key] [Keyset Soft Key] To record your mailbox name: Log onto Subscriber Mailbox. [Name] Access the Mailbox Name Menu. [More> + Name] • Alternately dial RN (76). Do one of the following.
Page 156 Mailbox Name In these instructions: Recording or Erasing Co-worker’s Names at a System Administrator’s Mailbox [Super Display Soft Key] [Keyset Soft Key] To record or erase a co-worker’s name at a System Administrator’s Mailbox: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options.
Page 157: Mailbox Options Menu
Mailbox Options Menu Mailbox Options Menu Description A Subscriber Mailbox sub-menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, Message Notification, and Call Handling features.
Page 158 Mailbox Options Menu Operation In these instructions: Accessing the Mailbox Options Menu [Super Display Soft Key] [Keyset Soft Key] To access the Mailbox Options Menu: Log onto Subscriber Mailbox. [MBOX Options] Access the Mailbox Options Menu. [More> + Optns] • Alternately dial OP (67). Options ●...
Page 159: Mailbox Security Code Delete
Mailbox Security Code Delete Mailbox Security Code Delete Description Allows the System Administrator to delete the security code for any mailbox. The System Administrator can delete the security code for any Subscriber Mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox’s security code speeds up mailbox logon. Without a security code, the subscriber just presses their V-MAIL key to immediately log onto their mailbox.
Page 160 Mailbox Security Code Delete Operation In these instructions: Deleting a Mailbox Security Code [Super Display Soft Key] [Keyset Soft Key] To delete a Subscriber Mailbox Security Code from the System Administrator: Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options. [More>...
Page 161: Main Menu
Main Menu Main Menu Description Provides options to an extension user when they log onto their mailbox. After a Subscriber Mailbox user logs into their mailbox, IntraMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location.
Page 162 Main Menu Programming No additional programming required. Other Related Features See the Mailbox Main Menu chart above. Operation In these instructions: Accessing the Mailbox Main Menu [Super Display Soft Key] [Keyset Soft Key] To access the Mailbox Main Menu: Log onto Subscriber Mailbox. •...
Page 163: Make Call
Make Call Make Call Description A Subscriber Mailbox user can dial MC to return a call without knowing their caller’s number. Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the call without knowing their caller’s number.
Page 164 Make Call 14-06-01: T RUNK ROUP OUTING Set up Trunk Group Routing. - There are 100 routing tables, with 4 routes in each table. ✔ By default, the first route in routing table 1 is trunk group 1. No other entries are defined. This makes trunk group 1 the dial 9 route by default.
Page 165 Make Call Operation In these instructions: Using Make Call from your Mailbox [Super Display Soft Key] [Keyset Soft Key] To use Make Call from your Mailbox: Log onto your Subscriber Mailbox. [Listen] Listen to the message for which you want to make a return call. [Lstn] •...
Page 166: Master Mailbox
Master Mailbox Master Mailbox Description 119) ROUP AILBOX PAGE 156 ◆ IntraMail Features UX IntraMail Manual...
Page 167: Message Count Display
Message Count Display Message Count Display Description The extension display can show the number of new and saved messages in the user’s mailbox. The extension display provides interactive status updates for the subscriber’s mailbox. While idle, the exten- sion display shows when there are new messages waiting in a subscriber’s mailbox. While logged into the mailbox, the extension display shows the number of both new and saved messages.
Page 168: Message Delete
Message Delete Message Delete Description An extension user can delete any messages left in their mailbox. A Subscriber Mailbox user can delete any messages left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information.
Page 169: Message Forward
Message Forward Message Forward Description A subscriber can forward a message in their mailbox to multiple co-workers (up to 50). • See instead. 160) ESSAGE ORWARD TO ULTIPLE AILBOXES PAGE IntraMail Features ◆ 159 UX IntraMail Manual...
Page 170: Message Forward To Multiple Mailboxes
Message Forward to Multiple Mailboxes Message Forward to Multiple Mailboxes Description A subscriber can forward a message in their mailbox to multiple co-workers (up to 50). A Subscriber Mailbox user can forward a message in their mailbox to multiple a co-workers (up to 50). For- warding is helpful when a subscriber receives a message with which co-workers can assist them.
Page 171 Message Forward to Multiple Mailboxes Operation In these instructions: Forwarding a Message to a Single or Multiple Mailboxes [Super Display Soft Key] [Keyset Soft Key] To forward a message to a single or multiple co-workers: [Listen] Access the Message Listen mode and listen to the message that you want to forward. [Lstn] •...
Page 172: Message Length
Message Length Message Length Description Through programming, set the maximum length of a message that can be left in a user’s voice mailbox. You can set the maximum length of a message that can be left in a Subscriber Mailbox. When a caller tries to leave a message that exceeds the limit, they hear, “You have reached the recording limit.”...
Page 173: Message Listen Mode
Message Listen Mode Message Listen Mode Description When a user calls their mailbox, they can dial a code to listen to all their messages, their new messages, or their saved messages. After logging onto their mailbox, the subscriber can select the category of messages to which they want to listen.
Page 174 Message Listen Mode Operation In these instructions: Message Listen Mode [Super Display Soft Key] [Keyset Soft Key] To change the Message Listen Mode using your soft keys: Log onto your Subscriber Mailbox. [Message List] Select the Message List Menu. [More> + More> + List] Select one of the following.
Page 175: Message Notification
Message Notification Message Notification Description Dials a number to let the recipient know there are new messages in their mailbox. Once activated by the Subscriber Mailbox user, Message Notification dials a number to let the user know when there are new messages in their mailbox. When Message Notification is on, a subscriber who is out of the office does not have keep calling their mailbox remotely to find out if they have new messages.
Page 176: Programming That Applies To All Types Of Message Notification
Message Notification - If the pager service doesn’t answer, IntraMail will retry the callout number. Message Notification may eventually cancel if the callout remains unacknowledged. Conditions ● None Default Setting ● Disabled Programming Programming that Applies to All Types of Message Notification Set up Trunk Group Routing.
Page 177: Unique Programming For Non-Pager Message Notification
Message Notification Unique Programming for Non-pager Message Notification Set the intervals IntraMail will wait between incomplete non-pager notification callouts. 47-01-10: W 247) ETWEEN AGER ALLOUT TTEMPTS PAGE Set the minimum time ( 1 - 255 minutes) between non-pager Message Notification callouts. This occurs when: - The destination answers and says “Hello,”...
Page 178: Unique Programming For Digital Pager Message Notification
Message Notification Unique Programming for Digital Pager Message Notification Set up the system-wide options that apply to the digital pager callback number. 47-01-07: D 246) IGITAL AGER ALLBACK UMBER PAGE Set the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager.
Page 179 Message Notification Other Related Features Features None IntraMail Features 212) ECURITY PAGE To protect their mailbox from unauthorized access, the subscriber should be sure to record a Security Code for your mailbox before enabling Message Notification. Operation In these instructions: Setting Up Message Notification (Page 1 of 2) [Super Display Soft Key]...
Page 180 Message Notification In these instructions: Setting Up Message Notification (Page 2 of 2) [Super Display Soft Key] [Keyset Soft Key] When you see: Notification End: Enter the hour you want Message Notification to end. • Enter 2 digits for the hour. •...
Page 181 Message Notification In these instructions: Answering a Message Notification Callout [Super Display Soft Key] [Keyset Soft Key] To answer a Message Notification: Answer the callout at the programmed destination. • If IntraMail doesn’t hear your voice (or you don’t speak), just go to the next step and dial 1 to proceed. Do one of the following.
Page 182: Message Playback Direction
Message Playback Direction Message Playback Direction Description An extension user can listen to their messages in either LIFO (last-in-first-out) or FIFO (first-in- first-out) order. When a user dials L (5) after logging into their mailbox, IntraMail will play their messages in either LIFO (last-in-first-out) or FIFO (first-in-first-out) order.
Page 183: Message Record
Message Record Message Record Description for more. 204) ECORD AND END A ESSAGE PAGE IntraMail Features ◆ 173 UX IntraMail Manual...
Page 184: Message Reply
Message Reply Message Reply Description An extension user can reply to a message in their mailbox by dialing a simple code, without knowing the caller’s extension number. A Subscriber Mailbox user can reply to a message from a co-worker by dialing RE , without knowing the caller’s extension or mailbox number.
Page 185 Message Reply Operation In these instructions: Message Reply [Super Display Soft Key] [Keyset Soft Key] To reply to a message left in your mailbox by a co-worker: Log onto your Subscriber Mailbox. [Listen] Select the Message Listen mode. [Lstn] • Alternately dial L (5). [Reply] Select while listening to a message to send a reply.
Page 186: Message Retention
Message Retention Message Retention Description Automatically deletes a mailbox’s messages after a preset time. IntraMail will save a Subscriber Mailbox’s new or saved messages for the Message Retention interval and then delete them. You’ll find Message Retention to be an invaluable tool for managing IntraMail voice mes- sage storage space.
Page 187: Message Storage Limit
Message Storage Limit Message Storage Limit Description Sets how many messages a mailbox can store. Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message Storage Limit is another invaluable tool for managing IntraMail’s voice message storage space. To conserve storage space and make it available for new messages, decrease the Message Storage Limit.
Page 188 Message Storage Limit Operation 178 ◆ IntraMail Features UX IntraMail Manual...
Page 189: Message Waiting Lamp
Message Waiting Lamp Message Waiting Lamp Description The Ring/Message Lamp flashes when the user has new messages waiting in their mailbox. An extension’s voice mail key flashes to indicate that the user has new messages waiting in their mailbox. Once IntraMail is properly installed and programmed, voice mail key operation is automatic. The voice mail key will flash fast (red) when there are new messages in the extension user’s mailbox, providing a visual reminder of new messages.
Page 190: Modem, Built-In
Modem, Built-In Modem, Built-In Description TBD. 180 ◆ IntraMail Features UX IntraMail Manual...
Page 191: Multilingual Voice Prompts
Multilingual Voice Prompts Multilingual Voice Prompts Description Provides IntraMail voice prompts in additional languages. • Multilingual Voice Prompts provide IntraMail voice prompts in additional languages. These language choices are available to Routing Mailboxes, trunks, Station Mailboxes, and Group Mailboxes as follows: ●...
Page 192: Basic Setup
Multilingual Voice Prompts Conditions ● None Default Setting IntraMail Default Language Assignments Language Number Stored Language Description U.S. English French Canadian Mexican Spanish 04-20 Not available. Programming Basic Setup Review how the UX5000 handles language priority. for more. UX5000 H 181) OW THE ANDLES...
Page 193: Dialing A Digit To Switch Languages
Multilingual Voice Prompts Dialing a Digit to Switch Languages Optionally allow an Automated Attendant caller to dial a digit to switch languages. For the Call Routing Mailbox that will initially answer the call: 47-07-03: R 273) OUTING AILBOX ANGUAGE SSIGNMENT PAGE Select the Language Number ( 01 - 03 ) for the Routing Mailbox.
Page 194: Setting The Prompt Language And Interface For Trunks And Mailboxes
Multilingual Voice Prompts Setting the Prompt Language and Interface for Trunks and Mailboxes Select the prompt language and dialing interface for calls answered by the trunk. 47-10-03: T 281) RUNK ANGUAGE SSIGNMENT PAGE Select the Language Number ( 01 - 03 ) for the Routing Mailbox. ✔...
Page 195 Multilingual Voice Prompts Other Related Features Features 422) RANSFER PAGE Transferred outside calls use the language setting of the line. IntraMail Features 137) OICE PAGE When doing a Remote Logon through the Automated Attendant, the caller uses the destination mail- box language setting (not the language of the Routing Mailbox that answered the call).
Page 196: Multiple Company Greetings
Multiple Company Greetings Multiple Company Greetings Description By assigning a unique Answer Table to each line, a single IntraMail can provide individual greetings and dialing options for several companies. The Automated Attendant can answer each individual line with a unique greeting and unique set of dialing options.
Page 197 Multiple Company Greetings Operation IntraMail Features ◆ 187 UX IntraMail Manual...
Page 198: Next Call Routing Mailbox
Next Call Routing Mailbox Next Call Routing Mailbox Description Provides callers with additional dialing options after they leave a message in an extension’s mailbox (depending on the setting of the Next Call Routing Mailbox Dial Mode). The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Sub- scriber Mailbox recorded or default greeting.
Page 199: Logging Onto A Subscriber Mailbox While Listening To The Greeting
Next Call Routing Mailbox Logging Onto a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log onto their mailbox while listening to their greeting must have the option set in their Next Call Routing Mailbox. To allow this capability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
Page 200: Announcement Mailbox Call Handling
Next Call Routing Mailbox Announcement Mailbox Call Handling The chart below shows how an Announcement Mailbox handles Automated Attendant calls. The chart cov- ers the following scenarios: The call handling flow when the outside call is directly answered by the Announcement Mailbox. This hap- ●...
Page 201 Next Call Routing Mailbox Announcement Mailbox Call Handling (For outside calls routed directly to the Announcement Mailbox or calls routed from a Call Routing Mailbox) 47-09-01: Next Call 47-09-02: Repeat 47-09-03: Hang Up Action Routing Mailbox Count After Valid Call x (x number of •...
Page 202 Next Call Routing Mailbox Conditions ● None Default Setting ● Subscriber Mailbox Next Call Routing Mailbox = 1 Dial Option = None ● Announcement Mailbox Next Call Routing Mailbox = None (0) Programming Programming Subscriber Mailboxes Optionally assign the Next Call Routing Mailbox to a Subscriber Mailbox. 47-02-14: N 255) OUTING...
Page 203 Next Call Routing Mailbox Other Related Features Features None IntraMail Features ORWARD TO A AILBOX PAGE The Next Call Routing Mailbox dial options also apply to a subscriber’s Direct Inward Line while it is forwarded to their mailbox. 204) ECORD AND END A ESSAGE PAGE...
Page 204: Park And Page / Automated Attendant Direct To Voice Mail
Park and Page / Automated Attendant Direct to Voice Mail Park and Page / Automated Attendant Direct to Voice Mail Description Park and Page • When an outside call can’t go through, Park and Page automatically parks the call and pages the extension user.
Page 205 Park and Page / Automated Attendant Direct to Voice Mail Programming Setting Up Park and Page for an Extension Enable Fixed Call Forward to Voice Mail. See Fixed Call Forward in the UX5000 Software Manual for more. Assign a Next Call Routing Mailbox. for more.
Page 206 Park and Page / Automated Attendant Direct to Voice Mail Setting up Automated Attendant Direct to Voice Mail (DVM) for an Extension Should all calls from the Automated Attendant go directly to the subscriber’s mailbox? If yes: 47-02-09: A 254) TTENDANT IRECT TO OICE...
Page 207 Park and Page / Automated Attendant Direct to Voice Mail Setting Up Park and Page for a Group Mailbox Enable Park and Page. For a Department Group Mailbox: 47-06-15: E 269) NABLE AGING PAGE Enter 1 (Yes). ✔ By default, this option is 0 (No). Setting up Automated Attendant Direct to Voice Mail (DVM) for a Group Mailbox Should all calls from the Automated Attendant go directly to the subscriber mailbox? For a Department Group Mailbox:...
Page 208 Park and Page / Automated Attendant Direct to Voice Mail Operation In these instructions: Recording your Paging Message [Super Display Soft Key] [Keyset Soft Key] To record your Paging Message: Log onto your Subscriber Mailbox. [Paging Message] Select Paging Message. [More>...
Page 209 Park and Page / Automated Attendant Direct to Voice Mail In these instructions: Picking up a Parked Call [Super Display Soft Key] [Keyset Soft Key] To retrieve a call parked in a Personal Park Orbit: Dial ** . Dial the number of the extension at which the call is parked. IntraMail Features ◆...
Page 210: Programming Voice Mail
Programming Voice Mail Programming Voice Mail Description Customize IntraMail using the embedded programming, embedded WebPro browser-based administrator, or the separately available PCPro pc program. You program (customize) IntraMail by using the UX5000 programming or the Windows -based WebPro or PCPro running on a PC or laptop. You can also do limited programming from the System Administrator’s mailbox.
Page 211 Programming Voice Mail Other Related Features Features None IntraMail Features 219) YSTEM DMINISTRATOR PAGE The System Administrator can do limited IntraMail programming, such as recording Automated Attendant announcements, recording mailbox names, and deleting messages from mailboxes. Operation See Description above. IntraMail Features ◆...
Page 212: Quick Message
Quick Message Quick Message Description Automated Attendant callers can dial a digit followed by an extension number to leave a message directly in a user’s mailbox. Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *) followed by a mailbox number to leave a message in a Subscriber Mailbox.
Page 213 Quick Message - To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the corresponding Routing option should be XXX. (For example, to allow callers to leave a Quick Message extensions 300-399, for key 3 enter REC2 for the Action and XXX for the corresponding Routing.) ✔...
Page 214: Record And Send A Message
Record and Send a Message Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. • See 205) ECORD AND END A ESSAGE TO ULTIPLE ESTINATIONS PAGE 204 ◆ IntraMail Features UX IntraMail Manual...
Page 215: Record And Send A Message To Multiple Destinations
Record and Send a Message to Multiple Destinations Record and Send a Message to Multiple Destinations Description Record and send a message to multiple destinations (up to 50). A Subscriber Mailbox user can record and send a message to multiple co-workers (up to 50). Record and Send a Message is the heart of IntraMail voice messaging.
Page 216 Record and Send a Message to Multiple Destinations Operation In these instructions: Record and Send a Message to a Single or Multiple Mailboxes [Super Display Soft Key] [Keyset Soft Key] To record and send a message to a single or multiple co-workers: Log onto Subscriber Mailbox.
Page 217: Remote Programming
Remote Programming Remote Programming Description 200) ROGRAMMING OICE PAGE IntraMail Features ◆ 207 UX IntraMail Manual...
Page 218: Routing Mailbox
Routing Mailbox Routing Mailbox Description A category of mailboxes used to route Automated Attendant calls Routing Mailboxes are a category of mailboxes normally used to route Automated Attendant calls. A Rout- ing Mailbox can be an Announcement Mailbox, a Call Routing Mailbox, or a Directory Dialing Mailbox. See the following for more on each of Routing Mailbox types: ●...
Page 219: Screened Transfer
Screened Transfer Screened Transfer Description Similar to UX5000 screened transfers in which the transferring party controls the transfer. Screened Transfer is an Automated Attendant option that allows callers to directly dial extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to extensions without the need for a live receptionist or operator.
Page 220: Screened Transfer Operation Matrix
Screened Transfer Screened Transfer Operation Matrix The table on the next page shows in detail how Screened Transfer operates. Screened Transfer (STRF) Operation • Call = Call answered by the Automated Attendant. • Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Direct to Voice Mail is off (see page 194 for more on this feature): Extension Idle Extension Busy...
Page 221 Screened Transfer Programming Assign the STRF action to a key on the active Dial Action Table. 47-13-01: D 297) CTION ABLE CTIONS PAGE Enter 1 to assign an available key for Screened Transfer (STRF). Normally, the corresponding Routing option should be XXX. Note that the key you choose for this action is the first digit of the called extension number.
Page 222: Security Code
Security Code Security Code Description A mailbox can have a security code to guard against unauthorized access. A mailbox can have a security code to protect it from unauthorized access. A Security Code must be 4 digits long, using 0-9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one else can use the subscriber’s mailbox unless they know the code.
Page 223 Security Code Operation In these instructions: Changing or Deleting a Security Code (From your Subscriber Mailbox) [Super Display Soft Key] [Keyset Soft Key] To change or delete your Security Code: Log onto your Subscriber Mailbox. [MBOX Options] Access the Mailbox Options Menu. [More>...
Page 224 Security Code In these instructions: Deleting a Subscriber’s Security Code (From you System Administrator’s Mailbox) [Super Display Soft Key] [Keyset Soft Key] To delete a Subscriber’s Security Code (from your System Administrator’s Mailbox): Log onto the System Administrator’s Mailbox. [System Admin] Access the System Administrator options.
Page 225: Single Digit Dialing
Single Digit Dialing Single Digit Dialing Description Allows an Automated Attendant caller to press a single key for an extension, another destination, or use an IntraMail feature. An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an IntraMail feature.
Page 226 Single Digit Dialing Programming Refer to the for more. CTION ABLE CTION UMMARY PAGE Other Related Features Features None IntraMail Features 128) NSTRUCTION PAGE The active Instruction Menu should describe the Single Digit Dialing options. Also refer to the CTION ABLE CTION UMMARY...
Page 227: Subscriber Mailbox
Subscriber Mailbox Subscriber Mailbox Description The mailbox type normally used for extensions. A Subscriber Mailbox is the type of mailbox assigned to an extension. The extension assigned to the Subscriber Mailbox is called the subscriber’s extension. When an extension user accesses their voice mail, they are using their Subscriber Mailbox.
Page 228 Subscriber Mailbox 115) REETING PAGE A Subscriber Mailbox user can record a personalized greeting for their mailbox. Callers to the user’s mailbox hear the prerecorded personalized greeting. 133) ISTENING TO ESSAGES PAGE Review this feature to learn which features are available to a subscriber while listening to messages. 151) PAGE The Main Menu provides access to the features available to a Subscriber Mailbox.
Page 229: System Administrator
System Administrator System Administrator Description The extension user that has IntraMail administration capabilities. The System Administrator is a Subscriber Mailbox that has unique administration features such as recording Instruction Menus and deleting messages in a co-worker’s mailbox. The System Administrator features are an essential part of IntraMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance.
Page 230 System Administrator Programming Designate a Subscriber Mailbox as a System Administrator. 47-02-12: S 254) YSTEM DMINISTRATOR PAGE Enter 1 (Yes). ✔ By default, extension 301 is the System Administrator. Other Related Features Features None IntraMail Features ROADCAST ESSAGE PAGE Only the System Administrator can record a Broadcast Message. ISTRIBUTION PAGE You can edit the members of a Distribution List from a System Administrator Mailbox.
Page 231: System Administrator Mailbox
System Administrator Mailbox System Administrator Mailbox Description A Subscriber Mailbox option that enables the administration capabilities. A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled the System Administra- tor option. This provides the subscriber with administration capabilities. IntraMail can have multiple System Administrator Mailboxes.
Page 232: System Reinitialization
System Reinitialization System Reinitialization Description Reinitializing IntraMail returns all programmed options to their default values. Initializing the UX5000 automatically initializes all IntraMail programming. You may want to do this if the site requirements significantly change and it is easier to start over from default than remove all your custom programming.
Page 233 System Reinitialization Other Related Features Features None IntraMail Features 219) YSTEM DMINISTRATOR PAGE The System Administrator can delete Subscriber Mailbox security codes as well as IntraMail recorded messages. Operation IntraMail Features ◆ 223 UX IntraMail Manual...
Page 234: Time And Date With Voice Mail
Time and Date with Voice Mail Time and Date with Voice Mail Description Set the UX5000 time and date. Since IntraMail is completely integrated with the UX5000 software, the IntraMail time and date is the same as the UX5000 time and date. Since time and date is used on extension displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately.
Page 235: Time And Date Stamp
Time and Date Stamp Time and Date Stamp Description A mailbox user can listen to a message and dial a code to hear the time the message was sent, as well as the caller’s number. While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message was left.
Page 236 Time and Date Stamp Operation In these instructions: Hearing the Time and Date a Message was Left [Super Display Soft Key] [Keyset Soft Key] To hear the Time and Date a message was left: Log onto your Subscriber Mailbox. [Listen] Access the Message Listen mode.
Page 237: Transfer To A Department Group
Transfer to a Department Group Transfer to a Department Group Description The Automated Attendant can transfer outside callers to Department Group master numbers. The Automated Attendant can transfer outside callers to a Department Group master number. If a customer has a Department Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls directly to that department without any operator intervention.
Page 238 Transfer to a Department Group Operation 228 ◆ IntraMail Features UX IntraMail Manual...
Page 239: Transfer To A Mailbox
Transfer to a Mailbox Transfer to a Mailbox Description An extension user can transfer their active call to a co-worker’s mailbox. An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal message for the co-worker.
Page 240 Transfer to a Mailbox In these instructions: Transferring Calls to a Mailbox [Super Display Soft Key] [Keyset Soft Key] Press your voice mail key and hang up. • Voice mail will prompt your caller to leave a message. • The caller will hear the entire mailbox greeting after the Transfer goes through. •...
Page 241: Undefined Routing
Undefined Routing Undefined Routing Description A key pad digit for which the Automated Attendant has no routing defined. An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no routing defined. When an Automated Attendant caller dials a digit and there is no routing assigned, Intra- Mail plays, “That is an invalid entry.”...
Page 242: Unscreened Transfer
Unscreened Transfer Unscreened Transfer Description Similar to UX5000 unscreened transfers in which the transferring party immediately extends the call. Unscreened Transfer is an Automated Attendant option that allows callers to directly dial extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to extensions without the need for a live receptionist or operator.
Page 243: Unscreened Transfer Operation Matrix
Unscreened Transfer Unscreened Transfer Operation Matrix The following table shows in detail how Unscreened Transfer operates. Unscreened Transfer (UTRF) Operation • Call = Call answered by the Automated Attendant. • Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Direct to Voice Mail is off (see page 194 for more on this feature): Extension Idle Extension Busy Extension in DND...
Page 244 Unscreened Transfer Optionally set the UX65000 Transfer Recall interval. 24-02-04: T RANSFER ECALL Set the Transfer Recall interval ( 0 - 9999 seconds) as required. - Unanswered Unscreened Transfers route to the extension’s mailbox after this interval. ✔ By default, the Transfer Recall Timer is 30 seconds. Other Related Features Features None...
Page 245: Voice Mail Overflow
Voice Mail Overflow Voice Mail Overflow Description Insures that IntraMail will pick up calls that don’t go through. The UX5000 can automatically reroute unanswered outside calls to the IntraMail Automated Attendant. Voice Mail Overflow ensures that IntraMail will pick up calls that don’t go through. This allows callers to leave a message rather than having to call back later.
Page 246: Programming Incoming Ring Group Overflow
Voice Mail Overflow Set the interval after which unanswered calls should route to the overflow destination. 22-01-04: DIL N NSWER ECALL Enter the interval after which unanswered calls should overflow to the programmed overflow (no answer) destination. ✔ By default, this interval is 0 (no overflow). Programming Incoming Ring Group Overflow Set up the Incoming Ring Group trunks.
Page 247 Voice Mail Overflow (Option 2) Assign an Unscreened Transfer (UTRF) Action to the Department Group master number. 47-13-01: D 297) CTION ABLE CTIONS PAGE Assign a UTRF (Screened Transfer) to the group master number. - The corresponding Number option should be the Department Group master number. - For example, to allow callers to place Screened Transfers to Department Group 1 with a mas- ter number of 600, enter UTRF for the Action and 600 for the corresponding Number.
Page 248: Voice Response System (Vrs)
Voice Response System (VRS) Voice Response System (VRS) Description Refer to the UX5000 Software Manual for information about this feature. 238 ◆ IntraMail Features UX IntraMail Manual...
Page 249: Volume Control With Voice Mail
Volume Control with Voice Mail Volume Control with Voice Mail Description A mailbox user can turn the volume up or down while listening to their messages. Since IntraMail is completely integrated with the UX5000 software, Volume Control is available at a sub- scriber’s keyset any time while listening to a message, greeting, or prerecorded voice prompt.
Page 250 Volume Control with Voice Mail 240 ◆ IntraMail Features UX IntraMail Manual...
Page 251: Programming
Chapter 3: Programming Introduction to Programming Before You Start Programming Before You Start Programming How To Use This Chapter This chapter provides you with detailed information about the IntraMail programmable options. These options allow you to customize the way the feature associated with an option works. In this section, you’ll: ●...
Page 252: Program 15: Extension, Basic Setup
Program 15: Extension, Basic Setup Program 15: Extension, Basic Setup 15-01: Basic Extension Data Setup 15-01: Basic Extension Data Setup defines the basic settings for each extension. Use 15-01: B 15-01-01: ROGRAM ASIC XTENSION ETUP to enter an extension’s name for Directory Dialing. (You can also enter a name from the XTENSION extension.) For information on the other options, refer to the UX5000...
Page 253: 15-01 Program Entry
Program 15: Extension, Basic Setup 15-01 Program Entry 15-01: Basic Extension Data Setup Program Entry (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 1501 + Option. Extension Name (12 characters max., A-Z using upper and lower case letters) [STA xxx] Use a space or comma as the delimiter between the first and last name.
Page 254: Program 47: Intramail
Program 47: IntraMail Program 47: IntraMail 47-01: IntraMail System Options 47-01: IntraMail System Options to set up the IntraMail system-wide options. 47-01: I ROGRAM NTRA YSTEM PTIONS 47-01-01: This option is not used. 47-01-02: IntraMail Master Name (MasterName) Use this option to modify the name for all IntraMail ports. The UX5000 briefly displays this name when a display keyset user calls a Voice Mail port (either by pressing their voice mail key or by dialing the master number).
Page 255: 47-01-03: Subscriber Message Length
Program 47: IntraMail 47-01-03: Subscriber Message Length (Subs Msg Length) Use this option to set the maximum length of recorded messages for: ● Conversation Record ● Extension users leaving a message in a Subscriber Mailbox ● Outside Automated Attendant callers accessing a mailbox via a LOGON command and then dialing to record and send a message.
Page 256: 47-01-07: Digital Pager Callback Number
Program 47: IntraMail Options ● 1-60 Seconds. Default ✔ 5 Seconds. 47-01-06: This option is not used. 47-01-07: Digital Pager Callback Number (Pager CBack) Use this option to set the Digital Pager Callback Number portion of the Message Notification callout num- ber for a digital pager.
Page 257: 47-01-10: Wait Between Non-Pager Callout Attempts
Program 47: IntraMail If the UX5000 dials the callout number and the pager service is busy, it will retry the number in one minute. ● for more. 165) ESSAGE OTIFICATION PAGE Options ● 1-255 minutes Default ✔ 15 minutes 47-01-10: Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl) Use this option to set the minimum time (1-255 minutes) between non-pager Message Notification callouts in which the destination answers, says “Hello,”...
Page 258: 47-01-13: Wait For Answer Non-Pager Callout Attempts
Program 47: IntraMail 47-01-13: Wait for Answer Non-Pager Callout Attempts (Wait Ans Call Attmpt) If a non-pager callout rings the destination longer than this interval (1-99 rings), IntraMail marks the call as unanswered (Ring No Answer) and hangs up. The default setting for this option is 5 rings. for more.
Page 259: 47-01-16: Name Format
Program 47: IntraMail 47-01-16: Name Format (Name Format) Use this option to determine how extension names should be entered in 15-01-01: Basic Extension Data Setup - Extension Name or via the extension. The options are 0 (first-last) and 1 (last-first). By default, this option is 0 (first-last).
Page 260: 47-01-17: Intramail Port
Program 47: IntraMail 47-01-17: IntraMail Port (Intra Mail Port) Use this option to set the IntraMail starting port number. This must be an unassigned port. ● To avoid conflicts, you should use the last 16 ports for IntraMail. The assignment in this option is ●...
Page 261: 47-01 Program Entry
Program 47: IntraMail 47-01 Program Entry 47-01: IntraMail System Options Program Entry (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4701 + Option. IntraMail Master Name (See Keys for Entering Names on page 244) [IntraMail ##] Subs Msg Length (1-4095) [120] Mbox Msg Length (1-4095) [120] Msg Bkup/Adv Time (1-60) [5]...
Page 262: 47-02: Intramail Station Mailbox Options
Program 47: IntraMail 47-02: IntraMail Station Mailbox Options 47-02: IntraMail Station Mailbox Options to set up a station’s (extension’s) mailbox. Station 47-02: I ROGRAM NTRA TATION AILBOX PTIONS Mailboxes can be either Personal or Group. 47-02-01: Mailbox Type (Mailbox Type) Use this option to set the station mailbox type.
Page 263: 47-02-05: Auto Erase/Save Of Messages
Program 47: IntraMail 47-02-05: Auto Erase/Save of Messages (Auto Erase/Save) Use this option to determine what happens when a Subscriber Mailbox user completely listens to a new mes- sage and then exits their mailbox without either saving ( SA ) or erasing ( E ) the message. Depending on the setting of this option, IntraMail will either automatically save or erase the message.
Page 264: 47-02-09: Auto Attendant Direct To Voice Mail
Program 47: IntraMail Options ● (Yes - enabled) ● (No - disabled) Default ✔ 1 (Yes - enabled) 47-02-09: Auto Attendant Direct to Voice Mail (Auto-ATT Direct VM) Use this option to enable or disable Auto Attendant Direct to Voice Mail. When a subscriber enables Auto Attendant Direct to Voice Mail, an Automated Attendant caller will route directly to the mailbox, hear the greeting, and be asked to leave a message.
Page 265: 47-02-13: Dialing Option
Program 47: IntraMail 47-02-13: Dialing Option (Dialing Option) Dialing Option provides additional dialing options for Next Call Routing Mailbox calls (see Next Call Rout- ing Mailbox below). If enabled, a caller who accesses the Subscriber Mailbox to leave a message can dial options in the Next Call Routing Mailbox’s Dial Action Table.
Page 266: 47-02-16: Station Mailbox Language Assignment
Program 47: IntraMail 47-02-16: Station Mailbox Language Assignment [Lang] Use this option to set the voice prompt language for the station mailbox. The languages that are available to the station mailbox depend on the UX5000’s language licensing set in 47-16-01: L ANGUAGE SSIGNMENTS .
Page 267: 47-02-18: Paging Option
Program 47: IntraMail 47-02-18: Paging Option [Paging Option] When Automated Attendant Direct to Voice Mail is enabled, use this option to set how Park and Page will intercept calls. It can intercept calls immediately and do a Park and Page ( 1 ), or handle Park and Page like any other transferred outside call ( 0 ).
Page 268: 47-02 Program Entry
Program 47: IntraMail 47-02 Program Entry 47-02: IntraMail Station Mailbox Options Program Entry (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4702 + Option. This selects the option chosen for Station Mailbox 1. There are 512 available mailboxes (1-512). Mailbox Type (0=Undefined, 1=Personal, 2=Group) [1-64 = 1 (Personal) 301-364, 65-512 are undefined] Mailbox Number (Digits, 8 max using 0-9) [1-64 = 301-364, No entry for all others]...
Page 269 Program 47: IntraMail 47-02: IntraMail Station Mailbox Options Program Entry (Entry Range) [Default Setting] Line Keys (LK) Where indicated, press a line key to enter a specific value for the selected option. Navigation FLASH + Mailbox number + selects a new mailbox number FLASH FLASH back...
Page 270: 47-03: Intramail Group Mailbox Options
Program 47: IntraMail 47-03: IntraMail Group Mailbox Options 47-03: Group Mailbox Options to set up the 32 Group Mailboxes (1-32). A Group Mailbox is 47-03: G ROGRAM ROUP AILBOX PTIONS used for Department Group overflow and can be a Subscriber or Routing Mailbox. 47-03-01: This option is not used.
Page 271: 47-03 Program Entry
Program 47: IntraMail 47-03 Program Entry 47-03: IntraMail Group Mailbox Options (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4703 + Option. This selects the option chosen for Group Mailbox 1. There are 32 available Group Mailboxes (1-32). Mailbox Number (Digits, 8 max using 0-9) [No entry] Mailbox Type (0=None, 1=Subscriber, 2=Routing) [3] LK1=None, LK2=Subscriber, LK3=Routing...
Page 272 Program 47: IntraMail 47-04: Not Used This option is not used. 262 ◆ IntraMail Programming UX IntraMail Manual...
Page 273 Program 47: IntraMail 47-05: Not Used This option is not used. IntraMail Programming ◆ 263 UX IntraMail Manual...
Page 274: 47-06: Group Subscriber Mailbox Options
Program 47: IntraMail 47-06: Group Subscriber Mailbox Options 47-06: Group Subscriber Mailbox Options to set up a Group Mailbox assigned as a Subscriber Mailbox 47-06: G ROUP UBSCRIBER AILBOX PTIONS . See the following for more: 47-03-03: G ROUP AILBOX ●...
Page 275: 47-06-04: Message Retention
Program 47: IntraMail 47-06-04: Message Retention (Message Retention) Use this option to determine how long a Subscriber Mailbox will retain held and saved messages. If a mes- sage is left in a Subscriber Mailbox longer than this interval, IntraMail deletes it. ●...
Page 276: 47-06-07: Auto Attendant Direct To Voice Mail
Program 47: IntraMail 47-06-07: Auto Attendant Direct to Voice Mail (Auto-ATT Direct VM) Use this option to enable or disable Auto Attendant Direct to Voice Mail. When a subscriber enables Auto Attendant Direct to Voice Mail, an Automated Attendant caller will route directly to the mailbox, hear the greeting, and be asked to leave a message.
Page 277: 47-06-10: System Administrator
Program 47: IntraMail 47-06-10: System Administrator (System Admin) Use this option to designate the Subscriber Mailbox as a System Administrator. This allows the subscriber to use the SA options after logging onto their mailbox. ● for more. 119) ROUP AILBOX PAGE ●...
Page 278: 47-06-13: Directory List
Program 47: IntraMail 47-06-13: Directory List (Directory List) Use this option to specify the Directory List to which the Subscriber Mailbox belongs. When setting up Directory Dialing Mailboxes, you must specify which Directory List you want the Directory Dialing Mailbox to use.
Page 279: 47-06-15: Enable Paging
Program 47: IntraMail Options ● - 20 (Languages 1-20 from the Voice Prompt Languages table above). Default ✔ 1 (US English) 47-06-15: Enable Paging [Enable Paging] Use this option to enable or disable the Park and Page option for the mailbox. If enabled, when an outside call can’t go through Park and Page automatically parks the call and pages the extension user.
Page 280: 47-06-18: Enable Email
Program 47: IntraMail 47-06-18: Enable Email (Enable Email) 47-06-19: Email Address (Email Add) 47-06-20: Message as Attachment (Msg as Attachment) 270 ◆ IntraMail Programming UX IntraMail Manual...
Page 281: 47-06 Program Entry
Program 47: IntraMail 47-06 Program Entry 47-06: Group Subscriber Mailbox Options Program Entry (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4706 + Option. This selects the option chosen for Group Subscriber Mailbox 1. There are 16 available Group Mailboxes (1-16). Number of Messages (0-99) [20] Message Playback (0=FIFO, 1=LIFO) [0] LK1=FIFO, LK2=FIF0...
Page 282 Program 47: IntraMail 47-06: Group Subscriber Mailbox Options Program Entry (Entry Range) [Default Setting] FLASH + Mailbox number + selects a new mailbox number FLASH FLASH back Backs up to the previous level (e.g., from Option to Series, or from Series to Program). Scroll consecutively backwards or forwards through selected Option or Series.
Page 283: 47-07: Intramail Routing Mailbox Options
Program 47: IntraMail 47-07: IntraMail Routing Mailbox Options 47-07: IntraMail Routing Mailbox Options to set up the 32 Routing. Routing Mailboxes can be 47-07: I ROGRAM NTRA OUTING AILBOX PTIONS Announcement, Call Routing, Directory, or Distribution Mailboxes. See the following for more: ●...
Page 284: 47-07-04: Intramail Dialing Interface
Program 47: IntraMail Voice Prompt Languages set in 47-07-03 Number Language Number Language US English Norwegian UK English Parisian French Australian English Brazilian Portuguese French Canadian Japanese Dutch Mandarin Chinese Mexican Spanish Korean Latin America Spanish Reserved Italian Reserved German Reserved Madrid Spanish Flexible...
Page 285: 47-07 Program Entry
Program 47: IntraMail 47-07 Program Entry 47-07: IntraMail Routing Mailbox Options (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4707 + Option. This selects the option chosen for Routing mailbox 1. There are 32 available Routing Mailboxes (1-32). Mailbox Type (0=None, 1=Call Routing, 2=Announcement, 3=Directory, 4=Distribution) [1-8=1, 9-32=2] LK1=None, LK2=Call Routing, LK3=Announcement, LK4=Directory, LK5=Distribution Lang (1-20=Languages 1-20) [1 (US English)]...
Page 286: 47-08: Call Routing Mailbox Options
Program 47: IntraMail 47-08: Call Routing Mailbox Options 47-08: Call Routing Mailbox Options to set the options for mailboxes assigned as Call Routing 47-08: C ROGRAM OUTING AILBOX PTIONS Mailboxes in 47-07-02: R OUTING AILBOX for more. ● OUTING AILBOX PAGE 47-08-01: Dial Action Table (Dial Action Table)
Page 287: 47-08-04: Fax Detection
Program 47: IntraMail 47-08-04: Fax Detection (Fax Detection) Use this option to enable or disable Fax Detection for the Call Routing Mailbox. In enabled, the IntraMail Automated Attendant (when using this Call Routing Mailbox) will detect incoming fax CNG tone. The fax call will then route to the fax machine according to the setting of below.
Page 288: 47-08 Program Entry
Program 47: IntraMail 47-08 Program Entry 47-08: Call Routing Mailbox Options (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4708 + Option. This selects the option chosen for Call Routing Mailbox 1. There are 16 available Routing Mailboxes (1-16). Dial Action Table (1-16) [1] Scrn Trf Timeout (0-255) [15] Dialing Timeout (0-99) [5]...
Page 289: 47-09: Announcement Mailbox Options
Program 47: IntraMail 47-09: Announcement Mailbox Options 47-09: Announcement Mailbox Options to set the options for mailboxes assigned as Announce- 47-09: A ROGRAM NNOUNCEMENT AILBOX PTIONS ment Mailboxes in 47-07-02: R OUTING AILBOX for more. ● NNOUNCEMENT AILBOX PAGE 47-09-01: Next Call Routing Mailbox (Next CR Mbox) If you set up an Announcement Mailbox to answer Automated Attendant calls, use this option to provide additional routing options to the Automated Attendant callers.
Page 290: 47-09 Program Entry
Program 47: IntraMail 47-09 Program Entry 47-09: Announcement Mailbox Options (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4709 + Option. There are 32 available Routing Mailboxes (1-32). Next CR Mbox (1-32, 0=Undefined) [0] Repeat Count (1-10, 0=No repeat) [0] HangUp (0=None, 1=Goodbye, 2=Silent) [0] LK1-None, LK2=Goodbye, LK3=Silent Press this:...
Page 291: 47-10: Intramail Trunk Options
Program 47: IntraMail 47-10: IntraMail Trunk Options 47-10: IntraMail Trunk Options to assign IntraMail options for each trunk. 47-10: I ROGRAM NTRA RUNK PTIONS 47-10-01: Answer Table Assignment (Answer Table) Use this option to assign an IntraMail Answer Table to each Direct Inward Line (DIL) the Automated Attendant should answer.
Page 292: 47-10-04: Intramail Dialing Interface
Program 47: IntraMail Voice Prompt Languages set in 47-10-03 Number Language Number Language US English Norwegian UK English Parisian French Australian English Brazilian Portuguese French Canadian Japanese Dutch Mandarin Chinese Mexican Spanish Korean Latin America Spanish Reserved Italian Reserved German Reserved Madrid Spanish Flexible...
Page 293: 47-10 Program Entry
Program 47: IntraMail 47-10 Program Entry 47-10: IntraMail Trunk Options (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4710 + Option. Answer Table (1-8) [1] Record PAD Control (1-63 in .5dBm steps. 1=-15.5dBm, 63=+15.5dBm) [32 (0dBm)] Lang (1-20=Languages 1-20) [1 (US English)] User interface (0=Numeric, 1=Mnemonic, 2=Octel [Not used]) [0] LK1=Numeric, LK2=Mnemonic, LK3=Octel (Not used)
Page 294: 47-11: Intramail Answer Table Options
Program 47: IntraMail 47-11: IntraMail Answer Table Options 47-11: IntraMail Answer Table Options to set options for the Answer Tables. IntraMail provides 47-11: I ROGRAM NTRA NSWER ABLE PTIONS 8 Answer Tables (1-8). To set up the schedules for each Answer Table, go to 47-12: I NTRA NSWER...
Page 295: 47-11-02: Override Mailbox Number
Program 47: IntraMail 47-11-02: Override Mailbox Number (Override MB Num) Use this option to specify the mailbox to which Automated Attendant calls should route when you when you enable Answer Schedule Override. The mailbox number you select in this option should match the mailbox category specified in above.
Page 296: 47-11-04: Next Answer Table
Program 47: IntraMail 47-11-04: Next Answer Table (Next Answer Table) When 10 Answer Schedules within an Answer Table are not sufficient, use this option to link two Answer Tables together. IntraMail treats the two linked tables as a single 20 entry Answer Table. for more.
Page 297: 47-12: Intramail Answer Schedules
Program 47: IntraMail 47-12: IntraMail Answer Schedules 47-12: IntraMail Answer Schedules to set up the IntraMail Automated Attendant Answer 47-12: I ROGRAM NTRA NSWER CHEDULES Schedules. There are eight Answer Tables, with up to 10 Answer Schedules in each Answer Table. for more.
Page 298: 47-12-02: Answering Mailbox Category
Program 47: IntraMail 47-12-02: Answering Mailbox Category (Entryxx MB Ctg) Use this option to specify the category of mailbox to which Automated Attendant calls should route when the schedule is in effect. IntraMail mailbox categories are Station Mailbox, Group Mailbox, or Routing Mailbox. IntraMail handles the routing according to the exact type of Station, Group, or Routing Mailbox specified.
Page 299: 47-12-04: Start Day
Program 47: IntraMail 47-12-04: Start Day (Entryxx Start Day) For Range of Days (Type 2) Answer Schedules, use this option to select the day of the week the Answer Schedule should start. ● For more on Range of Days (Type 2) Schedules, see 2 (R ANGE OF NSWER...
Page 300: 47-12-07: Schedule Start Time
Program 47: IntraMail 47-12-07: Schedule Start Time (Entryxx Start Time) Use this option to specify the time the Answer Schedule should start. It applies to Day of the Week (Type 1), Range of Days (Type 2), and Date (Type 3) schedules. (To make a schedule run continuously, make the same entry for 47-12-07: S 47-12-08: S...
Page 301: 47-12 Program Entry
Program 47: IntraMail 47-12 Program Entry 47-12: IntraMail Answer Schedules (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4712 + Option. There are 10 Answer Schedules (1-10) within each of the 8 available Answer Tables (1-8). Entryxx Schedule Type (1=Day of the Week, 2=Range of Days, 3=Date, 0=Undefined) [Answer Table 1/Schedule 1 = 2, All other schedules = 0] Entryxx MB Ctg (1=Subscriber, 2=Group, 3=Routing, 0=Undefined)
Page 302: Type 1 (Day Of The Week) Answer Schedule Options
Program 47: IntraMail Type 1 (Day of the Week) Answer Schedule Options Type 1 (Day of Week) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30AM to 5:00PM. ●...
Page 303: Type 2 (Range Of Days) Answer Schedule Options
Program 47: IntraMail Type 2 (Range of Days) Answer Schedule Options Type 2 (Range of Days) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday from 8:30AM to 5:00PM. ●...
Page 304: Type 3 (Date) Answer Schedule Options
Program 47: IntraMail Type 3 (Date) Answer Schedule Options Type 3 (Date) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs every day from 8:30AM to 5:00PM. ● Schedule 2 uses Routing Mailbox 9 and runs only on Christmas day from 8:30AM to 5:00PM. ●...
Page 305: 47-13: Intramail Dial Action Tables
Program 47: IntraMail 47-13: IntraMail Dial Action Tables 47-13: IntraMail Dial Action Tables to set up the IntraMail Dial Action Tables. The Dial Action 47-13: I ROGRAM NTRA CTION ABLES Table defines the options than an Automated Attendant caller can dial. A Dial Action Table is associated with a Call Routing Mailbox, which is in turn associated with an Answer Table.
Page 306 Program 47: IntraMail Dial Action Table Default Settings Dial Action Table 1 Dial Action Tables 2-16 (Undefined) (Undefined) (Undefined) (Undefined) UTRF to XXX (Unscreened Transfer to user-dialed extension) (Undefined) UTRF to XXX (Unscreened Transfer to user-dialed extension) (Undefined) (Undefined) (Undefined) (Undefined) (Undefined) (Undefined)
Page 307: 47-13-01: Dial Action Table Actions
Program 47: IntraMail 47-13-01: Dial Action Table Actions TRF Action - Screened Transfer (1) (TRF) Use this action to allow an Automated Attendant caller to place a Screened Transfer to an extension. After an Automated Attendant caller dials an extension, IntraMail calls (screens) the destination to see if the trans- fer can go through.
Page 308: Rec2 Action - Quick Message Without Greeting (4)
Program 47: IntraMail - For example, to allow callers to leave a Quick Message extensions 301-399, for key 3 enter REC1 for the Action and XXX for the corresponding Number. Additional Information ● for more. 202) UICK ESSAGE PAGE REC2 Action - Quick Message Without Greeting (4) (REC2) Use this action to allow an Automated Attendant caller to leave a Quick Message at an extension.
Page 309: Hang Up Action (6)
Program 47: IntraMail Hang Up Action (6) (HNGUP) When an Automated Attendant caller presses a key assigned to this action, IntraMail says “Goodbye” and immediately hangs up. Number Option ● There is no entry required in the corresponding Number option. Additional Information ●...
Page 310: 47-13-01: Dial Action Table Numbers (Data)
Program 47: IntraMail 47-13-01: Dial Action Table Numbers (Data) Digits (0-9, #, and *) Use Dial Action Table digits to route an Automated Attendant call to a specific location (such as an exten- sion). For example, to set up a TRF Action to route to extension 305, for digit 3 enter TRF for the Action and 305 for the corresponding Number.
Page 311: Pause
Program 47: IntraMail Pause (P) [Entered by pressing LK4] Use the P option when you want the Automated Attendant to pause while dialing. ● To set the duration of the pause, use 81-01-16: Pause Time. The default for the pause is 75 mS. Options ●...
Page 312: 47-13 Program Entry
Program 47: IntraMail 47-13 Program Entry 47-13: IntraMail Dial Action Tables (Entry Range) [Default Setting] When entering Keyxx Action data: 0=Undefined, 1=TRF, 2=UTRF, 3=REC1, 4=REC2, 5=LOGON, 6=Hangup, 7=GOTO LK1=Undefined, LK2=TRF, LK3=UTRF, LK4=REC1, LK5=REC2, LK6=LOGON When entering Keyxx Data data: 8 digits max, using 0-9, #, *, X, I, N, P LK1=N (No routing), LK2=X (Caller-dialed digits), LK3=I (Ignore Digits), LK4=P (Pause) Default Settings below are for Dial Action Table 1.
Page 313 Program 47: IntraMail 47-13: IntraMail Dial Action Tables (Entry Range) [Default Setting] When entering Keyxx Action data: 0=Undefined, 1=TRF, 2=UTRF, 3=REC1, 4=REC2, 5=LOGON, 6=Hangup, 7=GOTO LK1=Undefined, LK2=TRF, LK3=UTRF, LK4=REC1, LK5=REC2, LK6=LOGON When entering Keyxx Data data: 8 digits max, using 0-9, #, *, X, I, N, P LK1=N (No routing), LK2=X (Caller-dialed digits), LK3=I (Ignore Digits), LK4=P (Pause) Default Settings below are for Dial Action Table 1.
Page 314 Program 47: IntraMail 47-14: Not Used This option is not used. 304 ◆ IntraMail Programming UX IntraMail Manual...
Page 315: 47-15: Routing Directory Dialing Mailbox Options
Program 47: IntraMail 47-15: Routing Directory Dialing Mailbox Options 47-15: Routing Directory Dialing Mailbox Options to set up the Routing Mailbox assigned as a 47-15: R ROGRAM OUTING IRECTORY IALING AILBOX PTIONS Directory Dialing Mailbox in . See the following for more: 47-07-02: R OUTING AILBOX...
Page 316: 47-15-04: Unscreened Or Screened Transfer
Program 47: IntraMail 47-15-04: Unscreened or Screened Transfer (Transfer Option) Use this option to define the action Directory Dialing uses when routing a call. The entries for this option are 0 (Screened Transfer) or 1 (Unscreened Transfer). for more. ● IRECTORY IALING PAGE...
Page 317: 47-15-08: Next Call Routing Mailbox
Program 47: IntraMail 47-15-08: Next Call Routing Mailbox (Next CR Mbox) Use this option to specify the Next Call Routing Mailbox (1-16) for the Directory Dialing Mailbox. If a Next Call Routing Mailbox is specified, the following will occur: ● If the caller dials 0 while listening to the Directory Dialing Message, they route to the 0 action pro- grammed into the Dial Action Table associated with the Next Call Routing Mailbox.
Page 318: 47-15 Program Entry
Program 47: IntraMail 47-15 Program Entry 47-15: Routing Directory Dialing Mailbox Options (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4715 + Option. This selects the option chosen for Routing Mailbox 1. There are 32 available Routing Mailboxes (1-32). Min Num Letters (1-3) [1] Directory List (1-8) [1] Name Match (0=First portion of programmed name, 1=Second portion of programmed name) [0]...
Page 319: 47-16: Intramail Language Assignments
Program 47: IntraMail 47-16: IntraMail Language Assignments 47-16: IntraMail Language Assignment Options to assign voice prompt languages. There are up to 20 47-16: I ROGRAM NTRA ANGUAGE SSIGNMENTS possible languages. The Stored Languages you can access is limited by the UX5000 licensing and the num- ber of languages stored on the IntraMail CompactFlash card.
Page 320: 47-16 Program Entry
Program 47: IntraMail 47-16 Program Entry 47-16: IntraMail Language Assignments (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4716 + Option. This selects item 1 in the language list. There are 20 available languages and 20 items in the language list. Lang (1-20) [See the tables on the previous page] Press this: To do this:...
Page 321: 47-17: Routing Distribution Mailbox Options
Program 47: IntraMail 47-17: Routing Distribution Mailbox Options 47-17: Routing Distribution Mailbox Options Use this option to enter the member extensions into each Distribution List. You can also enter member extensions from the System Administrator’s Mailbox. Options 47-17-01: Distribution List Member Mailbox Category (Entryxx MB Ctg) For the Distribution List member, use this option to select the Station Mailbox type.
Page 322: 47-18: Smtp Setup For Email Integration
Program 47: IntraMail 47-18: SMTP Setup for Email Integration 47-18: SMTP Setup for Email Integration Options Options 47-18-01: Enable SMTP (SMTP Enabled) 47-17-02: SMTP Server Name (SeverName) 47-17-03: SMTP Port Number (SMTP Port) 47-17-04: SMTP Encryption (Encryption) 47-17-05: SMTP Authentication (Authentication) 47-17-06: SMTP Username (User Name)
Page 323: 47-18 Program Entry
Program 47: IntraMail 47-18 Program Entry 47-18: SMTP Setup for Email Integration (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4718 + Option. This selects the first option. SMTP Enabled (TBD) ServerName (TBD) SMTP Port (TBD) Encryption (TBD) Authentication (TBD) User Name (TBD)
Page 324: 47-19: Pop3 Login Setup For Email Integration
Program 47: IntraMail 47-19: POP3 Login Setup for Email Integration 47-19: POP3 Login Setup for Email Integration Options Options 47-19-01: POP3 Server Name (SeverName) 47-19-02: POP3 Port Number (POP3 Port) 47-19-03: POP3 Encryption (Encryption) 47-19-04: POP3 Username (User Name) 47-19-05: POP3 Password (Password) 314 ◆...
Page 325: 47-19 Program Entry
Program 47: IntraMail 47-19 Program Entry 47-19: POP3 Login Setup for Email Integration (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4719 + Option. This selects the first option. ServerName (TBD) POP3 Port (TBD) Encryption (TBD) User Name (TBD) Password (TBD) Press this:...
Page 326 Program 47: IntraMail 316 ◆ IntraMail Programming UX IntraMail Manual...
Page 327 NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT 06484 www.necux5000.com Important Numbers Sales Support and General Information 800-365-1928 ....Technical Service...
Page 328 NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT 06484 www.necux5000.com (See inside back cover for contact information.) (0913240) Printed in U.S.A. June 23, 2008, Rev 4...

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