Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (Incoming Call Distribution Group Monitor); Monitoring The Status Of Waiting Calls - Panasonic KX-TDA15 User Manual

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1.8 Utilising the Call Centre
1.8.2
Monitoring and Controlling the Call Status of an
Incoming Call Distribution Group (Incoming Call
Distribution Group Monitor)

— Monitoring the Status of Waiting Calls

— Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other
extensions in an incoming call distribution group. It should have a PT with 6-line display. The display
and DSS buttons show as follows:
Initial Display
<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
ICD Group: Incoming Call Distribution Group
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
The current date/time
The ICD Group extension number/name
The number of waiting calls
The longest waiting time
<Call Log History>
The date/time when cleared at last time
The total number of received calls
The number of overflowed calls
The number of unanswered calls
The average waiting time of queuing calls
112
User Manual
ICD Group
739
extension
no.
"EXIT"
"EXIT"
Monitoring the
Call Status
"SPRVS"
<Display>
Queuing Monitor
<DSS>
"EXIT"
Busy Status Monitor
"LOG"
<Display>
Call Log History
<DSS>
Busy Status Monitor
Monitoring the Call Status
and Log-in/Log-out Status
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor

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