Troubleshooting (Basic) - Panasonic FZ-Y1 series Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting
guide in the "Reference Manual". For a software problem, refer to the software's instruction manual. If the
problem persists, contact Panasonic Technical Support (è page 33 - 39). You can also check the
computer's status in the PC Information Viewer (è
■
Starting Up
Cannot start up.
The power indicator or
battery indicator is not
lit.
You have forgotten the
password.
"Remove disks or other
media. Press any key
to restart" or a similar
message appears.
Windows startup and
operation is slow.
●
Connect the AC adaptor.
●
Remove the AC adaptor, and then connect it again.
●
If a device is connected to the USB port, disconnect the device, or set
[USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced]
menu of the Setup Utility.
●
Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot] should
be set to [Enabled].
●
Supervisor Password or User Password: Contact Panasonic Technical
Support (è page 33 - 39).
●
Administrator password:
•
If you have a password reset disk, you can reset the administrator
password. Set the disk and enter any wrong password, then follow the on-
screen instructions and set a new password.
•
If you do not have a password reset disk, reinstall (è page 16)
and setup Windows, and then set a new password.
●
If a device is connected to the USB port, disconnect the device, or set
[USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced]
menu of the Setup Utility.
●
If the problem persists after removing the disk, it may be a flash
memory drive failure. Contact Panasonic Technical Support
(è page 33 - 39).
●
Start the Setup Utility (è
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
(Note that the processing speed depends on the application software,
so this procedure may not make Windows faster.)
●
If you installed a resident software after purchase, turn off the
residence.
Reference Manual "Troubleshooting (Advanced)").
Reference Manual "Setup Utility") to
21