Troubleshooting (Basic) - Panasonic FZ-A2 Series Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced trouble-
shooting guide in the "Reference Manual". For a software problem, refer to the software's instruc-
tion manual. If the problem persists, contact Panasonic Technical Support
can also use the "Hardware Diagnostic" to determine whether or not there is a problem (è
Operating Instructions - Reference Manual "Hardware Diagnostics").
n Starting Up
Cannot start up.
The power indicator or
battery indicator is not lit.
Cannot turn on the com-
puter.
The computer does not
wake up from sleep.
Starting up and operation
is slow.
The date and time are
incorrect.
Cannot wake up from
sleep.
Unknown password re-
quired at startup.
Other startup problems.
n Shutting down
Computer does not shut
down.
20
l Connect the AC adaptor.
l Insert a fully charged battery.
l Remove the battery pack and the AC adaptor, then connect them
again.
l If a device is connected to the USB port, disconnect the device.
l Turn off the computer and leave it in an environment of 5
higher temperature for about an hour, then turn on the power again.
l The ambient temperature may be higher. Move this computer to the
cooler place.
l Make the correct settings.
A Touch - [
l If the problem persists, the internal clock battery may need to be re-
placed. Contact Panasonic Technical Support (è page 25).
l When the computer is connected to network, check the date and time
of the server.
l The 2038 A.D. or later year will not be correctly recognized on this
computer.
l In sleep mode, the AC adaptor may be disconnected. If the AC adap-
tor was disconnected and the battery pack was discharged in sleep
mode, data not saved will be lost and the computer will not wake up.
l When a password is configured for DeviceManagement, the same
password is configured as the BIOS supervisor password. Contact the
system administrator that configured the DeviceManagement pass-
word.
l If you forgot the password, contact the system administrator or Pana-
sonic Technical Support.
l Remove all peripheral devices.
l Remove the peripheral devices.
l Wait one or two minutes. It is not a malfunction.
l Press and hold (Power switch) for 10 seconds or longer to turn the
computer off forcibly.
Settings] - [ Date & time], and set date and time.
. You
(è page 25)
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