Wi-Fi Troubleshooting - Raymarine E SERIES Installation Instructions Manual

7.10 Wi-Fi troubleshooting

Aspects of the installation can cause problems with the data shared between wireless devices. Such
problems, their possible causes and solutions are described here.
Problem
No wireless connection.
No Raymarine app on device.
Raymarine app runs slowly or
not at all.
No waypoint / routes
synchronization with Navionics
Marine app.
Weak or intermittent Wi-Fi
signal.
Smartphone / tablet can no
longer connect to the internet
or receive e-mails after using a
Raymarine mobile app.
Troubleshooting
Possible causes
Tablet / smartphone does
not have a wireless
connection established with
the multifunction display.
Tablet / smartphone does not
have Raymarine app installed
and running.
Mobile applications are NOT
enabled on the multifunction
display.
Device not compatible with
Raymarine app.
MFD software incompatible with
mobile application.
Smartphone / tablet does not
have "Navionics Marine" app
installed and running.
Chart application is not running
on the multifunction display.
Interference from other wireless
devices in the vicinity.
Device still connected to the
multifunction display.
Possible solutions
Ensure that Wi-Fi is enabled on the MFD.
Ensure that the "Wi-Fi" option is enabled on the Smart
Device (available from the phone's Settings menu).
Ensure that the Raymarine connection is selected as the
Wi-Fi network. If a passcode has been specified for the
multifunction display's Wi-Fi connection ensure that the
same passcode is entered into the Smart Device when
prompted.
Download the required Raymarine app from the relevant
application store.
Start the Raymarine app on your device.
Enable "Viewing only" or "Remote Control" as required in
the Mobile Apps setting.
Recommended device requirements:
• iOS Devices = Best performance achieved on iPhone 4
or later and iPad 2 or later.
• Android/Kindle Fire = Best performance achieved with
1GHz processor and better and running 2.2.2. or later.
Ensure your MFD contains software application version
3.15 or later.
Download the "Navionics Marine" app from the relevant
app store.
Start the "Navionics Marine" app on the device.
Start the chart application on the multifunction display.
Multiple wireless devices running simultaneously (such
as laptops, phones, and other wireless devices) can
sometimes cause wireless signal conflicts. Temporarily
disable each wireless device in turn until you have
identified the device causing the interference.
Ensure the access point on your Smart Device is switched
back to your previous access point (e.g. the marina Wi-Fi).
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