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TG5871AL.book Page 79 Friday, June 17, 2005 7:01 PM
Caller ID
Problem
The handset does not
display the caller's phone
number.
The handset or base unit
does not announce the
displayed caller names.
The handset or base unit
does not announce the
displayed caller's name
correctly.
The display exits the
caller list while searching.
The handset display does
not indicate that you have
new messages or missed
calls, even though you
do.
Cause & solution
L You have not subscribed to Caller ID service. Contact
your telephone company to subscribe.
L If your unit is connected to any additional telephone
equipment such as a Caller ID box or wireless
telephone jack, disconnect the unit from the equipment
and plug the unit directly into the wall jack.
L If your unit is connected to a telephone line with ADSL
service, we recommend connecting a noise filter
between the base unit and the telephone line jack.
Contact your ADSL provider for details.
L Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
L The caller requested not to send caller information
(page 32).
L If a call is being transferred to you, the caller information
will not be displayed.
L The handset or base unit's ringer volume is turned off.
Adjust it (page 25, 49).
L The Talking Caller ID feature is turned off. Turn it on
(page 55, 58).
L Caller names will usually be announced after the 2nd
ring.
L The ring count for the answering system is set to "2" or
"Toll saver". Select a different setting (page 68).
L Name pronunciation may vary. This feature may not
pronounce all names correctly.
L The handset or base unit will announce each letter of
abbreviations, such as "Co." and "Inc.".
L Caller ID supports a name of up to 15 letters. If the
caller's name has more than 15 letters, the name will
not be announced correctly.
L The handset automatically exits after 1 minute of
inactivity.
L If the wallpaper feature is turned on, the wallpaper
pattern is displayed when you press {OFF} 2 times. To
display "New message" or the number of missed calls
again, press {MENU} then {OFF}.
Useful Information
79
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