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Problem
There are frequent multifeed
detection errors
The output tray cannot be
adjusted in or out
Roller marks appear on
documents after scanning
The first few color images
are very bright
On the Color Scanner
3590C, the back side of
documents does not
appear in color
On the Color Scanner
3590C, the patch document
is not detected; therefore,
the scan mode does not
change between color and
bitonal (black and white)
A-61159 May 2002
Make sure that:
• multifeed thickness has been calibrated.
• the pod and side access door are completely closed.
Make sure the output tray is installed properly under the scanner.
The output tray's center rib must be located in the center slot under
the scanner so that you can easily slide the tray in or out.
Clean the feed module rollers, separator roller, and drive rollers.
Refer to Chapter 5, Maintenance.
Make sure that the lamps have been on at least three minutes, then
scan the images again.
This is normal. Color scanning on the Color Scanner 3590C is for the
front side of documents only.
Make sure that:
• patch detection is enabled in your software.
• the patch document meets specifications.
For more information, refer to "Switching Scan Modes" in Chapter 4,
Using the Scanner.
Possible Solution
7-11
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