Downloading Routes - Mercedes-Benz 2016 GL Operator's Manual

Benz Customer Assistance Center is auto-
matically notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the
vehicle diagnosis received. Start
vehicle diagnosis?
the display.
Confirm the message with Yes.
X
When the Vehicle Diagnosis Please
X
start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( page 165).
Y
When the Please follow the instruc‐
X
tions received by phone and move
your vehicle to a safe position
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel
tion diagnosis is canceled completely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis
activated message.
When the diagnosis is completed, the
fer vehicle diagnostics data (Voice
connection may be interrupted dur‐
ing data transfer)
Roadside Assis‐
Request for
message appears in
the remote malfunc-
Trans‐
message appears. The
vehicle data can now be sent to the Customer
Assistance center.
Press OK to confirm the message.
X
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data...
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is overdue, the
COMAND display shows a message about
various special offers at your workshop.
USA only: this information can also be called
up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
( page 30).
Y
Information on Roadside Assistance
( page 26).
Y

Downloading routes

Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the navi-
gation system, you will see the
name> has been saved to memory card.
Do you want to start route guidance?
Features
363
message.
<route
Z