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Gateway E-9425R User Manual

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USER GUIDE
Gateway® E-9425R Server

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Summary of Contents for Gateway E-9425R

  • Page 1 USER GUIDE Gateway® E-9425R Server...

  • Page 3: Table Of Contents

    Contents Chapter 1: Checking Out Your Gateway Server ....... .1 Front .
  • Page 4 Telephone support ........... . .70 Before calling Gateway Customer Care .......70 Telephone support .
  • Page 5 Contents Troubleshooting ............77 First steps .
  • Page 6 Contents www.gateway.com...

  • Page 7: Chapter 1: Checking Out Your Gateway Server

    CHAPTER 1 Checking Out Your Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help...

  • Page 8: Front

    CHAPTER 1: Checking Out Your Gateway Server www.gateway.com Front Control panel SMIL module port Optical drive Hard drives Control panel Feature Feature 2 USB ports NIC status LED Power button System fault LED ID button Reset button Power LED NMI button...

  • Page 9: Back

    Back Back PS/2 keyboard Dual NIC Dual USB Serial port connector connectors connectors connector Server PS/2 mouse SAS JBOD connector AC power management connector ID LED (optional connector port...

  • Page 10: Interior

    CHAPTER 1: Checking Out Your Gateway Server www.gateway.com Interior Feature Feature System board Slimline DVD/CD-RW combo drive or DVD-RW drive System fans SAS/SATA backplane Fan board ROMB battery backup Hard drive bays Riser card assembly SMIL module (optional) Power supply bay...

  • Page 11: System Board

    System board System board Connectors Feature Feature Rear dual USB Port (J35) DIMM7 socket (J24) Serial port (J31) DIMM8 socket (J25) ID LED (CR16) Fan power/fan tach connector (J99)
  • Page 12 CHAPTER 1: Checking Out Your Gateway Server www.gateway.com Feature Feature VGA port (J39) Processor 1 (CPU1) socket PS/2 mouse port (J15) Processor 2 (CPU2) socket PS/2 keyboard port (J6) Processor power connector (J28) Server management port (J59) SMIL connector (J33)

  • Page 13: Hot-Swap Backplanes

    Hot-swap backplanes Hot-swap backplanes SAS/SATA backplane Feature Feature IDE connector SAS/SATA hard drive connector 3 Control panel USB connector (to Control panel USB connector (to control panel) system board) SSI connector JTAG connector SAS/SATA hard drive connector 0 SSI/IDE connector...

  • Page 14: Led Information

    CHAPTER 1: Checking Out Your Gateway Server www.gateway.com LED information See the following table for a description of this server’s LEDs and the information they provide: LED Name Function Location Color Description Aid in server Control panel Yellow On - Server identification...

  • Page 15: Getting Help

    For instructions, see Using Your Server Companion DVD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com...
  • Page 16 CHAPTER 1: Checking Out Your Gateway Server www.gateway.com...

  • Page 17: Chapter 2: Setting Up Your Server

    CHAPTER 2 Setting Up Your Server • Setting up the hardware • Protecting from power source problems • Mounting your server into a cabinet • Starting your server • Setting up the operating system • Initial hardware settings...

  • Page 18: Setting Up The Hardware

    CHAPTER 2: Setting Up Your Server www.gateway.com Setting up the hardware To make sure that your working environment is safe: Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches ■ at the back of the server for cabling and air circulation.

  • Page 19: Mounting Your Server Into A Cabinet

    You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com. Mounting your server into a cabinet...
  • Page 20 CHAPTER 2: Setting Up Your Server www.gateway.com Align the slots in the back server rails with the studs on the side of the server, then engage the slots with the studs and slide the rail forward until it stops. Back server rail...
  • Page 21 Mounting your server into a cabinet Attach one mounting nut to each of the two back cabinet posts where you plan to install the server. Hinged back rail mounting bracket Mounting nut Back cabinet post Hold the server in place in the cabinet and swing the hinged back rail mounting brackets into alignment with the mounting nuts, then secure the back in place with two mounting screws (one on each side).

  • Page 22: Installing The Bezel

    CHAPTER 2: Setting Up Your Server www.gateway.com Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place with two mounting screws (one on each side). Server Mounting screw Warning You must support the server while installing or removing the front and back mounting screws.

  • Page 23: Removing The Server From A Cabinet

    Mounting your server into a cabinet Attach the handles to the sides of the server with two mounting screws on each side. Remove the bezel lock keys from the inside of the bezel, then insert the left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place.

  • Page 24: Starting Your Server

    You may also need to adjust the monitor’s brightness and contrast controls. If you cannot find the cause of the power loss, contact Gateway ■ Customer Care. For more information, see “Getting Help”...

  • Page 25: Understanding The Power-On Self-Test

    Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered.
  • Page 26 CHAPTER 2: Setting Up Your Server www.gateway.com...

  • Page 27: Chapter 3: Maintaining Your Server

    CHAPTER 3 Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Identifying your server • Updating the baseboard management controller firmware • Using your Server Companion DVD...

  • Page 28: Caring For Your Server

    CHAPTER 3: Maintaining Your Server www.gateway.com Caring for your server To extend the life of your server: Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the ■...

  • Page 29: Preparing For System Recovery

    To record your BIOS configuration: Print the appendix for “BIOS Settings” on page Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout.

  • Page 30: System Administration

    Gateway System Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway System Manager, you can run system management tasks which are triggered by certain events or conditions.

  • Page 31: Identifying Your Server

    Fault resilient booting (the extent depends on the option selected) ■ You should update the BMC firmware when Gateway Customer Care has instructed you to update it. To update the BMC firmware: Download the BMC update file from support.gateway.com and copy onto a USB Disk-on-key device.

  • Page 32: Using Your Server Companion Dvd

    4.0 and above. To view documents: Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system. The Gateway Application and Driver Recovery window opens. - OR - If the window does not open, run the file Runmenu.exe on the DVD.

  • Page 33: Installing Drivers And Programs

    Updating the BIOS and firmware To update the BIOS and firmware: Download the BIOS update file and firmware from support.gateway.com and copy onto a USB Disk-on-key device. Turn off and boot the system from the SCDVD, then open the command...

  • Page 34: Booting The Server Companion Dvd

    Restart your server. A message appears asking you to select an option. Press any key to boot from the DVD. The Gateway Options Main Menu appears. Follow any on-screen instructions. You can use the options in this menu to reformat your hard drive, create...

  • Page 35: Chapter 4: Installing Components

    CHAPTER 4 Installing Components • Preparing to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans •...

  • Page 36: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation. ■ Is near a telephone (in case you need help from Gateway Customer Care). ■ The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 37: Opening The Server Case

    Opening the server case Avoid static-causing surfaces such as carpeted floors, plastic, and packing ■ foam. Avoid working on the server when your work area is extremely humid. ■ Remove components from their antistatic bags only when you are ready ■...

  • Page 38: Closing The Server Case

    CHAPTER 4: Installing Components www.gateway.com Press down the two blue retaining clips (1) on the sides of the top front cover, then slide the top front cover back (2) and lift it off the server. Closing the server case To close the server case:...

  • Page 39: Installing And Removing Drives

    Installing and removing drives Replace the screw (2) to hold the rear top cover in place. Reconnect the power cord(s) and all other cables. Installing and removing drives Your server’s basic configuration includes one optical drive and as many as four SATA or SAS hot-swap hard drives.
  • Page 40 CHAPTER 4: Installing Components www.gateway.com Loosen the thumbscrew (1) holding the retaining clip (2) against the side Important The hard drive carriers shown in these of the optical drive, then move the retaining clip away from the drive. illustrations may look different than the actual hard drive carriers in your server.
  • Page 41 Installing and removing drives Slide the new optical drive into the drive bay, making sure you align the drive with the retaining clips on both sides of the drive. Push the retaining clip against the drive until snug, then tighten the thumbscrew to hold the drive in place.

  • Page 42: Removing And Installing A Hard Drive

    1-inch high, 3.5-inch hot-swap SAS hard drives. You can purchase Especially in a hot-swap or additional drives through your Gateway Sales or Customer Care representative. mission-critical environment, additional or replacement drives must conform to Gateway standards.

  • Page 43: Installing An Optional Diskette Drive

    Installing and removing drives Push the lever back into place until it latches. Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Installing an optional diskette drive The optional diskette drive kit includes a slimline diskette drive, a 3.5" mounting adapter bracket, 4 screws, and a thumbscrew.

  • Page 44: Filling Empty Drive Bays

    CHAPTER 4: Installing Components www.gateway.com Thumbscrew Diskette drive/adapter assembly (inserted) Reconnect all power cords and peripheral device cables, then turn on the server. Filling empty drive bays Empty drive bays in the server must be filled by empty drive trays. With the bezel removed, install the appropriate tray, then replace the bezel by snapping it into place on the front of the server.

  • Page 45: Installing Memory

    Installing memory Installing memory Your server supports eight 667 MHz fully-buffered DIMMs (FB-DIMMs) to Caution Use only 667 MHz Fully-Buffered provide up to a maximum of 32 GB with fully-buffered support. Supported (FB-DIMM) memory modules. DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2”...

  • Page 46: Non-Redundant Mode

    CHAPTER 4: Installing Components www.gateway.com Non-redundant mode DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 512 MB 512 MB 1 GB 1 GB 2 GB 2 GB 4 GB 4 GB...

  • Page 47: Mirroring Mode

    Installing memory Mirroring mode: DIMM Installation Options - Mirroring Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 1 GB...
  • Page 48 CHAPTER 4: Installing Components www.gateway.com To install or replace memory: Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

  • Page 49: Installing And Removing Pci Expansion Cards

    Installing and removing PCI expansion cards Installing and removing PCI expansion cards The system board provides one 280-pin PCI-X/PCI-E x8 expansion slot and one Caution Always operate your server with the PCI PCI-E x8 expansion slot. The PCI-X/PCI-E x8 expansion slot (on the left side when riser assembly in place.
  • Page 50 CHAPTER 4: Installing Components www.gateway.com Place the PCI riser assembly on a stable, static-free surface, then loosen Caution Do not touch the contacts on the bottom the screw (3) holding the card lock in place. part of the expansion card. Touching the contacts can cause electrostatic damage to the card.
  • Page 51 Installing and removing PCI expansion cards Press the retaining clip (7) holding the riser card in the riser card assembly, then push the riser card (8) in the direction shown to unlock and remove it. Insert the new riser card into the riser card assembly, then push it toward the back of the assembly.

  • Page 52: Replacing System Fans

    CHAPTER 4: Installing Components www.gateway.com Replacing system fans This server contains six groups of hot-swappable, dual-rotor fans (seated in the fan cage) and a fan board, which are located inside the chassis. These fans maintain the ideal temperature for the system board, backplane, and disk drives.
  • Page 53 Replacing system fans Lift the fan cage and fans (1) out of the server. Push the fan board lock (2) toward the back of the server case to release the fan board. Push the fan board toward the fan board lock to disengage it from the locking tabs (3), then lift the fan board out of the server case.

  • Page 54: Replacing Or Adding A Processor

    CHAPTER 4: Installing Components www.gateway.com Replacing or adding a processor Warning Processors and heat sinks may be hot if the computer has been running. Before replacing a processor or heat sink, allow them to cool for several minutes. The server is compatible with as many as two Intel® Xeon DP (Dual Core) 5100...
  • Page 55 Replacing or adding a processor Unlock the load lever and lift it up (1), then open the load plate (2) to release the processor. Lift the processor out of the socket (3) and place it in a static-free bag or case for storage.
  • Page 56 CHAPTER 4: Installing Components www.gateway.com Place the heat sink on the installed processor (2), making sure that the Caution The heat sink has Thermal Interface locking tab on the socket goes through the hole in the heatsink. Material (TIM) located on the bottom of it.

  • Page 57: Replacing A Power Supply Module

    Replacing a power supply module Replacing a power supply module Caution The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server uses as many as two 650 W hot-swappable power supply modules.

  • Page 58: Replacing The Power Distribution Board

    CHAPTER 4: Installing Components www.gateway.com Replacing the power distribution board To replace the power distribution board: Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

  • Page 59: Replacing The Power Cage

    Replacing the power cage Reinstall the power supply modules by following the instructions in “Replacing a power supply module” on page Follow the instructions in “Closing the server case” on page Replacing the power cage To replace the power cage: Follow the instructions in “Preventing static electricity discharge”...

  • Page 60: Replacing The Hot-Swap Backplanes

    CHAPTER 4: Installing Components www.gateway.com Replace the screws you previously removed. Replace the power distribution board by following the instructions in “Replacing the hot-swap backplanes” on page 54. Reinstall the power supply modules by following the instructions in “Replacing a power supply module” on page Follow the instructions in “Closing the server case”...

  • Page 61: Replacing The Romb Battery Pack For The Mezzanine Raid Card

    Replacing the ROMB battery pack for the mezzanine RAID card Follow the instructions in “Closing the server case” on page Reinstall the hot-swap drives back into the server. Make sure that you install the drives into the same bays you removed them from in Step 4.

  • Page 62: Installing And Removing An Optional Mezzanine Board

    CHAPTER 4: Installing Components www.gateway.com Slide the ROMB battery pack for the mezzanine RAID card (2) toward the front of the chassis until it clicks into place. Follow the instructions in “Closing the server case” on page Installing and removing an optional mezzanine board This server has two types of optional mezzanine boards.

  • Page 63: Replacing The Cmos Battery

    “BIOS Settings” on page 99 in this guide. correct battery disposal. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record the BIOS settings on your printout, then close the utility.

  • Page 64: Replacing The Control Panel

    Follow the instructions in “Closing the server case” on page Turn on your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Restore any BIOS settings that you wrote down in Step Save all your settings and close the BIOS Setup utility.

  • Page 65: Replacing The System Board

    Replacing the system board Push the retaining clips (1) to the open position, then slide the control panel (2) back from the front of the server to disengage it from the locking tabs and remove it. Holding the new control panel by the edges, align it with the locking tabs, then place it on the tabs and slide it toward the front of the chassis.
  • Page 66 CHAPTER 4: Installing Components www.gateway.com Loosen the two thumbscrews (1) that secure the system board to the server. Slide the system board toward the back of the server until it is free of the eight retaining standoffs (2), then lift the board from the chassis.
  • Page 67 Follow the instructions in “Closing the server case” on page Turn on your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.
  • Page 68 CHAPTER 4: Installing Components www.gateway.com...

  • Page 69: Chapter 5: Using The Bios Setup Utility

    CHAPTER 5 Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Resetting the BIOS...

  • Page 70: Opening The Bios Setup Utility

    To open the BIOS Setup utility: performance. Changes to these settings will affect the performance of your server. Restart your server, then press F2 when the Gateway logo screen appears Before changing any settings, write them during startup. The BIOS Setup utility opens.

  • Page 71: Recovering The Bios

    To update the BIOS under WinPE: Print the appendix for “BIOS Settings” on page Restart your server, then press F2 when the Gateway logo screen appears during startup. Record any custom BIOS settings on your printout. Download the BIOS update files from support.gateway.com.

  • Page 72: Resetting The Bios

    CHAPTER 5: Using the BIOS Setup Utility www.gateway.com Remove the jumper across pins 1-2 of header J3-E, then place the jumper across pins 2-3. Follow the instructions in “Closing the server case” on page Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port.
  • Page 73 Print the appendix for “BIOS Settings” on page 99 in this guide. Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Record any custom BIOS settings on your printout. Press the reset button and hold it down for four seconds or more, then press the power button while continuing to hold down the reset button.

  • Page 74: Resetting Bios Passwords

    CHAPTER 5: Using the BIOS Setup Utility www.gateway.com Place the jumper back onto pins 1-2. Follow the instructions in “Closing the server case” on page Resetting BIOS passwords To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper.

  • Page 75: Chapter 6: Troubleshooting

    CHAPTER 6 Troubleshooting • Telephone support • Tutoring and training • Safety guidelines • Error messages • Troubleshooting...

  • Page 76: Telephone Support

    ■ have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using a program, see: ■...

  • Page 77: Telephone Support

    Tutoring and training Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Gateway’s...

  • Page 78: Safety Guidelines

    CHAPTER 6: Troubleshooting www.gateway.com Safety guidelines While troubleshooting your server, follow these safety guidelines: Never remove the top panel while your server is turned on and while the ■ modem cable and the power cords are connected. Do not attempt to open the monitor. To do so is extremely dangerous.
  • Page 79 Error messages Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette. Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer.
  • Page 80 CHAPTER 6: Troubleshooting www.gateway.com Primary Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.
  • Page 81 Error messages Checking NVRAM..Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM). Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs.
  • Page 82 CHAPTER 6: Troubleshooting www.gateway.com Interrupt Controller-2 error BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware. CMOS messages CMOS Date/Time Not Set The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

  • Page 83: Troubleshooting

    If an error message appears on the screen, write down the exact message ■ before calling Gateway Customer Care. For instructions, see “Telephone support” on page Restart your server, then open the BIOS Setup utility by pressing and ■...

  • Page 84: Beep Codes

    CHAPTER 6: Troubleshooting www.gateway.com Beep codes Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly.

  • Page 85: Led Information

    Troubleshooting Beeps Description Troubleshooting steps The ROM checksum value does not match Same as for 4 beeps. the value encoded in the BIOS. The shutdown register for CMOS RAM Same as for 4 beeps. failed. The cache memory test failed.
  • Page 86 CHAPTER 6: Troubleshooting www.gateway.com LED Name Function Location Color Description NIC status Identify NIC Control panel Blue (front) Blue (On) - Link LEDs states and back I/O Blue (Blink) - Activity panel RJ-45 Off - No link connectors Green/ LED 1 Green (On) - NIC...

  • Page 87: Diagnostic Leds

    Troubleshooting Diagnostic LEDs The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed on eight orange LEDs, located on the system board and available at the back of the server chassis. They can provide troubleshooting information in the event of a system hang during POST.
  • Page 88 CHAPTER 6: Troubleshooting www.gateway.com Check Description point Early POST initialization of chipset registers. Uncompress and initialize any platform specific BIOS modules. Initialize System Management Interrupt. Initialize different devices through DIM. “DIM code checkpoints” on page 86 for more information. Initialize different devices. Detects and initializes the video adapter installed in the system that has optional ROMs.
  • Page 89 Troubleshooting Check Description point Late POST initialization of chipset registers. Build ACPI tables (if ACPI is supported). Program the peripheral parameters. Enable/disable NMI as selected. Late POST initialization of system management interrupt. Check boot password if installed. Clean-up work needed before booting to operating system.
  • Page 90 CHAPTER 6: Troubleshooting www.gateway.com Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of...
  • Page 91 Troubleshooting Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for...

  • Page 92: Bios

    CHAPTER 6: Troubleshooting www.gateway.com DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description...

  • Page 93: Optical Drive

    Troubleshooting Optical drive Your server does not recognize an optical drive Restart your server, then open the BIOS Setup utility by pressing and ■ holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility”...

  • Page 94: Internet

    CHAPTER 6: Troubleshooting www.gateway.com setup utility to see if the BIOS has recognized the drive. Make sure that the power cable and SATA cables are attached securely to ■ the drive cage. If the drive is not detected, try a different SATA port.

  • Page 95: Monitor

    Troubleshooting Monitor Your server is running but there is no picture Adjust the brightness and contrast controls to the center position. ■ Make sure that the monitor is plugged in and turned on. If the monitor is ■ turned on, the power LED should be lit.

  • Page 96: Processor

    CHAPTER 6: Troubleshooting www.gateway.com Processor Your server does not recognize a new processor Make sure that the processor is fully seated in its socket. The processor ■ should be recognized automatically if it is installed correctly. If you have upgraded your server from one processor to two, you may ■...

  • Page 97: Appendix A: Server Specifications

    APPENDIX A Server Specifications • System specifications • System board specifications • Environmental specifications • Electronic specifications • Additional specifications...

  • Page 98: System Specifications

    APPENDIX A: Server Specifications www.gateway.com System specifications 1.70 × 15.79 × 29.58 inches (4.32 × 40.10 × 75.14 cm) Case size (H×W×L) Weight 25 to 37 lbs. (11.34 to 16.78 Kg) Fans Six dual-rotor, multi-speed system fans ■ Ports PS/2 keyboard or mouse (2) ■...

  • Page 99: Environmental Specifications

    Environmental specifications Server Engines VGA on pilot chip ■ 2.25 MB display memory ■ Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp ■ Super I/O Server Engine Pilot controller ■ Supports one fast UART 16550 serial port, one PS/2 keyboard port, ■...

  • Page 100: Electronic Specifications

    APPENDIX A: Server Specifications www.gateway.com Electronic specifications Memory map Address Range (hex) Amount Function 0 to 07FFFFh 640 KB DOS region, base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area...

  • Page 101: Connector Pinouts

    Electronic specifications Connector pinouts Main power connector (J8) Signal Name +3.3 V +3.3 V Ground +5 V Ground +5 V Ground Power good Stand by +5 V +12 V +12 V +3.3 V +3.3 V -12 V Ground DC_ON (soft on/off )
  • Page 102 APPENDIX A: Server Specifications www.gateway.com Processor power connector (J6) Signal Name Ground Ground Ground Ground +12 V +12 V +12 V +12 V VGA connector Signal Name Red (analog color signal R) Green (analog color signal Blue (analog color signal B)
  • Page 103 Electronic specifications Serial port connector Signal Name Description Data Carrier Detect1 RXDATA Receive Data TXDATA Transmit Data Data Terminal Ready Ground Data Set Ready Request To Send Clear To Send Ring Indicate Keyboard and Mouse connectors Signal Name Keyboard (or mouse) data...

  • Page 104: Additional Specifications

    Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server.

  • Page 105: Appendix B: Bios Settings

    APPENDIX B BIOS Settings...
  • Page 106 For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: Restart your server Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information. Caution...
  • Page 107 BIOS menu BIOS submenu Setting Value Hardware Prefetcher Enabled Disabled Adjacent Cache Line Enabled Prefetch Disabled Virtualization Technology Enabled (VT) Disabled Hyper-Threading Enabled Technology Disabled Intel Speed Step™ Tech Auto Disabled Memory Configuration Memory Performance Non-Redundant Mode Interleaved ■...
  • Page 108 APPENDIX B: BIOS Settings www.gateway.com BIOS menu BIOS submenu Setting Value IDE Configuration ATA/IDE Configuration Disabled Compatible Enhanced Legacy IDE Channels SATA Only PATA Pri, SATA Sec SATA Pri, PATA Sec PATA Only Configure SATA as RAID ACHI Primary IDE Master...
  • Page 109 BIOS menu BIOS submenu Setting Value Hard Disk Write Protect Disabled Enabled IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30, 35 Super I/O Configuration Onboard Floppy Controller Disabled Enabled Floppy A Disabled 1.44 MB 3½”...
  • Page 110 APPENDIX B: BIOS Settings www.gateway.com BIOS menu BIOS submenu Setting Value NIC 1 PXE function Disabled Enabled NIC 2 PXE function Disabled Enabled GTW MzBoard Option ROM Disabled Enabled Full Height Riser Slot Top PCIe slot ■ Option ROM (enabled or...
  • Page 111 BIOS menu BIOS submenu Setting Value Hard Disk Drives 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) Removable Drive 1st Drive Varies (Specifies boot sequence from the available devices.)
  • Page 112 APPENDIX B: BIOS Settings www.gateway.com BIOS menu BIOS submenu Setting Value Power & Reset Switches Disabled Inhibit Enabled NMI Control Disabled Enabled Server System Management Server Board Part Number Varies Server Board Serial Number Varies NIC 1 MAC Address Varies...
  • Page 113 BIOS menu BIOS submenu Setting Value Flow Control None Hardware Software Redirection After BIOS Disabled POST Boot Loader Always Terminal Type ANSI VT100+ VT-UTF8 VT-UTF8 Combo Key Disabled Support Enabled IPMI Configuration Status of BMC BMC Firmware Revision View BMC Event Log...
  • Page 114 APPENDIX B: BIOS Settings www.gateway.com The following second level submenus are accessed from the submenu indicated in the first column. BIOS submenu BIOS 2nd level Setting Value submenu Configuration Primary IDE Master (Below is shown (All IDE drives) information and options...
  • Page 115 BIOS submenu BIOS 2nd level Setting Value submenu Configuration USB Mass Storage Device Configuration USB Mass Storage Reset 10 Sec Delay 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device.
  • Page 116 APPENDIX B: BIOS Settings www.gateway.com...

  • Page 117: Appendix C: Safety, Regulatory, And Legal Information

    APPENDIX C Safety, Regulatory, and Legal Information...

  • Page 118: Important Safety Information

    Important safety information Warning Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to Always follow these instructions to help ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 119: Regulatory Compliance Statements

    Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to Telecommunications per FCC part 68 operate the product.

  • Page 120: Fcc Declaration Of Conformity

    APPENDIX C: Safety, Regulatory, and Legal Information www.gateway.com FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway E-9425R Server For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.

  • Page 121: Environmental Information

    Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 122 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 123: Index

    POST code location cleaning display case backplane troubleshooting keyboard installing screen documentation SAS/SATA tape drive Gateway Web site backplane battery Server Companion DVD closing case replacing drive bays CMOS battery baseboard management controller location see battery drivers components battery installing...
  • Page 124 Index www.gateway.com drive cleaning screen memory Gateway System Manager fan module PCI expansion card general guidelines connector PCI riser assembly recording BIOS configuration location power distribution board filling empty drive bays power supply master boot record finding specifications processor memory...
  • Page 125 BIOS Setup utility replacing telephone support backplane battery setting up control panel training hardware power cage operating system see installing Gateway Learning Libraries safety precautions reset button troubleshooting Setup utility add-in card see BIOS Setup utility resetting battery BIOS slots...
  • Page 126 Index www.gateway.com hard drive Internet connection keyboard LED information master boot record memory monitor optical drive power power source problems processor safety guidelines technical support telephone support video turning off server turning on server uninterruptible power supply (UPS) updating the BIOS...
  • Page 128 A MAN E-9425R USR GDE R0 10/06...

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