Avaya 9620 Manual page 38

The 4620 Telephone
4620 User's Guide
IP Office
Phone does not activate after
a power interruption.
Display shows an
error/informational message
Speakerphone does not
operate.
Characters do not appear on
the display screen.
No dial tone.
Phone does not ring
All other IP problems
40DHB0002USEP - Issue 1 (4th November 2003)
Allow a few minutes for re-initialization
after unplugging, powering down the
phone, server problems, or other power
interruption causes.
Most messages involve server/phone
interaction. If you cannot resolve the
problem based on the message received,
contact your System Administrator for
resolution.
Ask your System Administrator if your
Speakerphone has been disabled.
See " Phone does not activate when
connected for the first time" above.
Check all lines into the phone to be sure it
is properly connected.
Check the power source to be sure your
telephone is receiving power.
Perform the following Test procedure: with
the telephone idle (on-hook), press and
release the Mute button, then press
the following numbers on the dialpad: 8 3
7 8 # (which stands for TEST). The
display should indicate the self-test has
started, then report if the test was
successful or failed. If nothing appears on
the display, and the phone is receiving
power, your phone may need to be
replaced.
If the above suggested solutions do not
resolve the problem, reset or power cycle
the phone with your System
Administrator's assistance.
Make sure both the handset and line
cords into the phone are securely
connected. Note that there may be a slight
operational delay if you unplug and
reconnect the phone.
Contact your System Administrator if the
problem persists.
Set your ringer volume to a higher level
using the and
Volume keys.
From another phone, place a call to your
extension to test the above suggested
solution.
Contact your System Administrator.
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