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Troubleshooting
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Summary of Contents for Oki ii
- Page 1 Internet Fax Network Print/Network Scanner Kit User’s Guide...
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Page 2: Energy Star
Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it. -
Page 3: Table Of Contents
Table of contents Table of contents......... iii Introduction . - Page 4 Network Printing ........31 Printing documents.
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Page 5: Introduction
Introduction This user’s guide describes how to install and configure the Internet Fax and network printer/scanner kit into a fax machine. After installing this kit, the following functions are available for use: • Print through a local area network (LAN). •... -
Page 6: Supported Protocols
Supported protocols Supported network print protocols are as follows: • TCP/IP • IPX/SPX • NetBEUI Supported Internet fax protocols are as follows: • TCP/IP • SMTP • POP3 • Supported management protocols are as follows: • SNMP • Internet Fax and Network Print/Network Scanner... -
Page 7: Internet Fax
Internet fax settings General Before using Internet Fax, consult with the network administrator about correct network settings. There are two types of setting values for Internet Fax, which are as fol- lows: • Data stored on the fax machine. • Data recorded on the network card. -
Page 8: Settings
Settings Internet Fax settings can be viewed by selecting MENU, then 11:SETUP and then 7:LAN OPTIONS. When 7:LAN OPTIONS is selected, the display shows user functions 80 to 93. User functions 80 to 82 are for network printing. Details of these settings are given in Network Printing. -
Page 9: User Functions
83 >POP INTERVAL 93 >NETWORK SETTINGS 93 NETWORK SETTINGS 1 >IP ADDRESS 93 NETWORK SETTINGS 13 >NIC INITIALISE User functions 83:POP INTERVAL - Intervals when the fax machine polls the server for any incoming e-mail (POP reception). 0 to 60 minutes, adjustable by the minute. - Page 10 Note 1: If a setting other than TYPE2 has been selected, e-mail remains on the server. Make sure e-mail is deleted from the server man- ually, e.g., from another PC. Note 2: This fax machine keeps a log of up to 50 communications, which is used to prevent any e-mail messages that have already been read from being received again.
- Page 11 87:HEADER PRINT - E-mail header print setting. OFF: Do not print header TYPE1: Print SUBJECT/FROM/TO TYPE2: Print all header information This setting is only valid when the TEXT Print setting is ON. 88:CODING MODE - Coding mode for TIFF file images sent by Internet Fax.
- Page 12 or mail client. If the recipient is the same Internet Fax machine, notifica- tion in the following RFC compliant format will be transmitted. Note 1: This setting determines whether or not an MDN request will be sent with transmission. When this fax machine receives e-mail accompanied with an MDN request, it will always return MDN to the sender regardless of this setting.
- Page 13 20 or numeric key 0. The symbols available are ! # & ' ( ) * + , - . / : ; = ? the LCD as "-1". Both upper and lower case letters can be used. To switch between cases, press one-touch key 31 (CAPS key).
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Page 14: Web Access
• 11:FAX Email Address - Enter the email address defined on this machine. Maximum length: 64 characters. • 12:DSN (Delivery Status Notification) - If a mail server that has a DSN function receives a message, it will send a delivery confirmation to the sender of the message. -
Page 15: Admin Manager
• SNMP - See the manual for the network card. • Internet Fax - The settings explained above can be entered here in addition to the following items, which are accessible only through the web: SMTP Transmit: Whether or not to enable SMTP transmission protocol. -
Page 16: Telnet
tion about these settings, but, like web access, there are some differences from the network card that does not support Internet Fax. The following section explains the tabs within Admin Manager. When Admin Manager is started, it first shows a list of network cards con- nected to printers and fax machines. -
Page 17: Internet Fax Transmission
Internet fax transmission Registering addresses E-mail addresses up to 64 characters long can be assigned to one-touch keys 01 to 40. It is also possible to make up a group of email addresses and assign to one-touch dial numbers, but one-touch dial numbers for both email addresses and telephone numbers cannot be assigned to a single group. -
Page 18: Internet Fax Transmission Flow
Internet fax transmission flow 07/01/00 12:00 FAX SELECT LOCATION(S) OR PRESS COPY PRESS START TO DIAL 12:00 FAX MEMORY FREE 100% Load a document Press One-Touch key Admin@network.com Press START key or time out SCANNING PAGE 001 MEMORY FREE 99% Connecting POP3 server CONNECTING Internet Fax and Network Print/Network Scanner... -
Page 19: Internet Fax Transmission Flow - Specifying Recipients
Internet fax transmission flow - specifying recipients MENU RELAY INITIATE TX 6 >INTERNET FAX POLLING TX/RX INTERNET FAX 1 >INTERNET TX INTERNET RX INTERNET TX SELECT LOCATION(S) Use One-Touch keys and numeric keys to enter full e-mail address. Internet Fax Admin@network.com SENDING RESULT = OK... - Page 20 CAPS OFF sales@.network.com more recipients, press ENTER key This screen is the same as the entry screen for broadcast transmission using telephone line. Please refer to user guide for fax machine for details. SEARCH SPEED DIAL ENTER 1’ST CHAR. ENTER SPEED NO. [ Press One-Touch key Admin@network.com Press...
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Page 21: Tiff Images
Tiff images InternetFAX converts scanned documents into a single TIFF-format file and sends it by e-mail. This machine can transmit at a resolution of 200 x 100 dpi in STD mode, 200 x 200 dpi in FINE mode, 300 x 300 dpi or 600 x 600 dpi in EX-FINE and 200 x 200 dpi in PHOTO mode. -
Page 22: Internet Fax Reception
Internet fax reception This fax machine automatically connects to the server to receive mail according to the POP INTERVAL TIME setting. If there is mail on the server, reception will start automatically. If there is more than one mail message, it will receive all the messages and print them out. However, if the TEXT PRINT setting is ON, it will receive only one message in each reception. - Page 23 CONNECTING admin@network.com RECEIVING RESULT OK Internet Fax INTERNET FAX INTERNET TX 2 >INTERNET RX INTERNET RX PRESS START TO RX...
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Page 24: Receiving Tiff File
PRINT FROM LAN PRINTING PRESS CLR TO CANCEL MSG. IN MEMORY PRINTING PRESS STOP TO CANCEL Receiving Tiff file This fax machine receives mail messages with Tiff format attachments in the mail server and prints out the attached files. This fax machine can print out Tiff files in the Simple Mode defined in ITU-T T.37. -
Page 25: Gateway Services
00 10 20 30 40 50 60 70 80 90 A0 B0 C0 D0 E0 F0 % 5 E U e & 6 F V f ‘ 7 G W g w 8 H X h x < L \ = M ] >... - Page 26 Internet Fax and Network Print/Network Scanner...
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Page 27: E-Mail To Fax
E-mail to fax Images received by e-mail can be forwarded by Internet Fax to any G3/ G4 fax machine. Internet Fax carries out this operation using SMTP reception. However, this function is not supported by a POP server. When forwarding an e-mail message to a fax telephone number through Internet Fax, the e-mail address must be in the format FAX=[telephone number]@[domain name]. - Page 28 Internet Fax and Network Print/Network Scanner...
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Page 29: Network Scanner
The DNS server replies to the mail server with the IP address of fax.abc.com. The mail server forwards the message onto the Internet Fax. The Internet Fax then forwards the message onto a G3/G4 fax machine with the telephone number of 123. Network scanner This fax machine can be used as a network scanner. -
Page 30: Pop3 Communications
E931: E-mail cannot be received (invalid TIFF) E932: E-mail cannot be received (other than invalid TIFF) E940: Memory full E942: Command time-out E950: Server communication error E980: Aborted Note: For service codes E001 and E002, the number of pages in the report will be left blank. -
Page 31: Transmission Troubleshooting
F040: POP protocol DELE command error F050: POP protocol TOP command error F900: Network card I/F error F910: TCP/IP or SMTP/POP not supported or allowed by network card F920: Network card not ready; transmission request received while network card is initialising (redial) F931: E-mail cannot be received (invalid TIFF) F932: E-mail cannot be received (other than invalid TIFF) F940: Memory full... -
Page 32: Reception Troubleshooting
MDN (or DSN) has been turned ON, but no confirmation has been returned. • MDN: If the receiving Internet Fax/e-mail client is not capable of receiving MDN, there may not be a receipt. • DSN: If the receiving server does not support DSN, there may not any confirmation received. -
Page 33: E-Mail To Fax Troubleshooting
The LCD shows message OPTION BOARD ERROR. • A network card I/F error has occurred - turn the power off and on again to recover. A communication error occurs during reception, and a report is printed out. • The received file is not of a format supported by this machine. The same mail is printed up repeatedly. - Page 34 The Internet Fax refuses to receive data. • Are characters used other than numbers, +, #, *, P or - in the tele- phone number? • Is the telephone number entered longer than 40 digits, the Internet Fax will not receive the transmission. •...
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Page 35: Network Printing
Network Printing Printing documents To print documents on this fax machine via the LAN, the appropriate soft- ware needs to be installed from the supplied CD-ROM and make the cor- rect settings for the environment. Note: When printing on transparencies, set the Media Type to Light, use the manual feed method and set the machine output for face up stacking. -
Page 36: Windows Nt4.0/2000
Windows NT4.0/2000 Recommended procedure: Install printer driver. Install network card utility. Configure network card. When printing from Windows NT4.0/2000 please use LPR (Microsoft TCP/IP Printing) included in Windows NT4.0/2000 Add the LPR port as the driver output port and assign it the IP Address configured for network card. -
Page 37: Other Operating Systems
Configure network card. When printing from Windows 3.1, a NetWare Server is required as Win- dows 3.1 is not a network operating system. Printing via LPR from Win- dows 3.1 connected to the network with other commercial TCP/IP protocols, is not assured. Other operating systems Other operating systems, such as Macintosh or UNIX, are not supported. -
Page 38: Banner Output
• 81:PAPER SIZE CHECK (ON, OFF) - With this configuration ON, an alarm will be displayed at the LCD when the paper size specified from the PC and that of the tray specified by fax machine are differ- ent. If this alarm is displayed, set the correct paper size in the speci- fied tray. -
Page 39: Troubleshooting
Troubleshooting Option board error When OPTION BOARD ERROR is displayed on the fax machine LCD, an error may have been caused at the interface with the network card. In this case, turn off the fax machine, check that the network card is correctly installed and power up again. - Page 40 Internet Fax and Network Print/Network Scanner...
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Page 41: Appendix A - Operating Instructions
Appendix A - Operating General conditions To use Internet Fax, a network card must be installed in this machine and connected to a LAN. The network card for this machine can be connected to a 10BaseT or 10/100baseTX LAN. Also, to make a LAN connection, an IP Address, Subnet Mask and Default Gateway must be configured on this fax machine. -
Page 42: Internet Fax Reception
• HOST NAME - Enter the host name of this machine. If the host name is not known, enter the e-mail address of this machine instead. • E-mail Address - Enter the e-mail address assigned to this machine. Transmission can be carried out when the above settings have been con- figured. -
Page 43: Accessing Different Settings
Accessing different settings To access different settings on this fax machine, refer to the table below IP Address Subnet Mask Default Gateway SMTP Server Name/Address POP Server Name/Address POP User ID POP Password Domain Name Service Primary Server Domain Name Service Secondary Server MENU+9+3+9 HOST Name Fax Email Address Appendix A - Operating Instructions... - Page 44 Internet Fax and Network Print/Network Scanner...
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Page 45: Appendix B - Mail Server Settings
Appendix B - Mail Server Settings To use the gateway service of e-mail to Internet Fax to G3/G4 fax machine, the mail server and the DNS server must be configured to for- ward e-mail to the Internet Fax. This document gives some examples of settings for forwarding mail to the Internet Fax. -
Page 46: Mail Server
Address (A) record: mail.abc.com. dns.abc.com. user.abc.com. fax.abc.com. Also, add a PTR record of the fax machine to the reverse zone file. Pointer (PTR) record: 100.1.168.192.in-addr.arpa.IN 101.1.168.192.in-addr.arpa.IN 050.1.168.192.in-addr.arpa.IN 105.1.168.192.in-addr.arpa.IN When all the records have been updated, restart the DNS server. After the above configuration has been made, all mail addressed to <xxxx@fax.abc.com>...